Jon G.
The therapist that I have is fantastic. Customer service is terrible.
The therapist that I have is fantastic! The customer service is subpar. I have had numerous times when they have failed to provide timely solutions to my therapeutic needs. Delays in response, as well as delays in shipping and confusion over billing issues, have made my experience with them hell on earth. The goal is to relieve my anger and frustration, and instead, I have been growing more and more angry and frustrated with the customer service team. As I said, my therapist has been extremely helpful and does an excellent job. I just wish that they would hire more people or do something to eliminate the delays in both response and in shipping needed equipment.
Response from XRHealthSep 5, 2025
Thank you for taking the time to share your feedback. We’re so glad to hear that your therapist has been such a positive part of your care — that means a lot to us. At the same time, we’re very sorry that your experience with our customer service has not met your expectations. We understand how frustrating delays in communication, shipping, and billing can be, especially when your focus should be on your health and well-being. Your concerns are valid, and we take them seriously. We are actively working on improving our processes, including expanding our support team and streamlining equipment fulfillment. If you are open to it, we’d like to connect directly to review your case and resolve the specific issues you’ve experienced. Please reach out to us at [email protected] or call +1 888-977-6828 so we can assist you right away. Thank you again for sharing your experience. We’re committed to making sure your care journey is as smooth and supportive as possible. — The XRHealth Team