XRHealthXRHealth operates Virtual Clinics, utilizing proprietary FDA and CE registered medical Extended Reality (XR) technology (Virtual and Augmented Reality). XRHealth integrates immersive XR technology, licensed clinicians, and advanced data analytics on one platform, providing a comprehensive therapeutic care solution for patients to receive treatment from the comfort of their home.
XRHealth (xr.health) has 135 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
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Bethann S.
My experience with XRHealth was amazing! Working with the VR headset was great and I found new ways to exercise, stretch, relax, and to stretch my mind in addition to my muscles. The sessions were made all that much better by working with Dr. Igbo - he is a wonderful therapist and a fantastic person. I would highly recommend both!
Jan A.
I signed up for the service after reading about it online. Had low expectations as I had done in person PT before for a frozen shoulder and other work-related MSK problems (I am a physician). That being said I was in so much pain and had lost so much mobility of my neck that I went ahead. It was a great experience. Actually-it was amazing! It was not instant relief of course but by the second week I was feeling better. I was able to do this around my work schedule using the app for visits, messaging and the VR system for daily exercises. About a month in I had ditched the heating pads, ointments, OTC pain relievers, etc. My therapist was awesome, awesome, awesome! (K. Gleason) I now continue on my own doing the things I learned and I can’t say enough good things about the program.
Response from XRHealthNov 14, 2021
Excellent feedback! Thank you for sharing your positive experience. I am the Clinical Liaison with XRHealth and I work with providers on referring their patients, bringing access to our immersive therapeutics. I would love to chat more about your patients and colleagues who would benefit from the data-driven interventions we provide- If you could connect with me, that would be amazing! [email protected]. Best to you! Jessica Ackerman, SLP 617-545-7184
RJ
Dr. Michael Clemente is very knowledgeable. I am glad that i got him as my therapist. He is very helpful, kind and caring. I enjoy working with him. I will highly recommend him to my friends. I am progressing better with my neck and shoulders since I started with him. I have wounderful experience with him everytime.
Dearanna E.
My physical therapist is great, I'm just struggling with the app not working when I try to text or the vr device not always working right.
Rita
Your therapist (Ike) was terrific and the exercise sesions and "homework" have really helped. Overall, easy and great group to work with, particularly helpful during the pandemic. Therapy without the risk!
Molly
It was excellent! Wish there was more choices of games.
Laith U.
I was excited to see if XRHealth could help me, but I've been frustrated by their deceptive business practices around subscriptions. When you sign up there is a general an intake call. About 10 days later I received the equipment in the mail and three days after that I had a Zoom call to get the program started. I come to find out the subscription starts at the intake call and not when the program starts. I ended up paying for almost half a month of not getting any treatment. Their website says each week I would get progress updates and biofeedback, not sure how I could get that without having the equipment. I paid for a month and only got about 17 days of treatment. It would be like signing up for cable/internet and starting the subscription on that day rather than the day you get the equipment and actually start using the service. When I tried to get an explanation, their support became very unresponsive. A more minor point, but the equipment I used was very buggy and has an overall poor user experience.
Response from XRHealthOct 20, 2021
We, at XRHealth, sincerely apologize for the inconvenience and frustration that was caused to you prior to submitting the complaint with Trustpilot. We appreciate the feedback you submitted and we are working to improve our transparency regarding the product and services we offer. The information we have gathered from you in this interaction will allow us to better improve our customer service actions and response time. Prior to receiving this complaint with Trustpilot, we had reached out to you to offer compensation for the time that you had no access to the full product and we agreed upon resolution of this situation in the form of only billing you for the month of service starting on the date you had received the virtual reality headset. Additionally, we have already initiated a revise in our subscription plans/policies to make the offering more clear to consumers. We also made changes to perform partial billing procedures in order to avoid full collection of a monthly program from the sign on. We truly hope that we have remedied this situation and that you would consider using our services again in the future.
