XP-PENReviews of xp-pen.com

Ho comprato un tablet XP Pen per lavorare circa un anno fa. Un ottimo prodotto, nonostante le prestazioni contenute non ha mai dato problemi per lavorare anche su file molto pesanti. Ho dovuto purtroppo chiederne la sostituzione a causa del fatto che non supportava l'aggiornamento del sistema operativo a Android 14. L'assistenza è stata veloce, gentile e disponibile e mi hanno proposto la sostituzione gratuita.

Ho comprato Xp pen magic pad, purtroppo dopo un mese mi è caduto per terra e mi si è rotto lo schermo. L’assistenza é stata molto buona, mi hanno fatto sostituire il mio tablet con uno nuovo a un costo adeguato. Rispondono sempre puntuali. Il tablet per le funzionalità che mi servivano mi piace ed è veloce.

I am writing this review as a final attempt to get a response regarding my order #2601210337558473. My purchase is significantly overdue, and the lack of communication from XP-Pen is completely unacceptable for a brand of this size. ​I require this item to be delivered by the end of this week (Friday, January 30th). If I do not receive a concrete tracking update and a guaranteed delivery date within the next 24 hours, I will have no choice but to initiate a formal dispute/chargeback through my payment provider to secure a full refund. ​I am done waiting for automated replies. I expect a human representative to resolve this immediately.

Bought a Magic Drawing Pad after reading the reviews and believing it was legit. Turned out I can’t even use Clip Studio Paint on it properly: for some reason when I turn stabilization up to 30 (which I need for drawing outlines smoothly) it for some reason “animates” the drawing lines as if the lines are falling right on the canvas, making it look like an attempt to appear more “aesthetic” when in reality a truly useless feature. I bought this off their UK branch so I had my right as a UK citizen to get a full refund but the woman I contacted tried to fob me saying they “don’t accept full refunds”. After sending them full proof of my rights and even documenting the conversation I was promised a full refund and posted the tablet to them. But they’re so awful at communicating they said in their own words that it would take “several working days” (no specific amounts). Such appalling service, will not be buying anything with their brand name on it again.

J'ai acquis une XP innovator 16 et elle ne fonctionne plus juste après la fin de garantie. J'ai demandé au SAV s'ils pouvaient me fournir un câble pour voir si c'était cela le soucis. Ils ont décliné en m'indiquant que ce n'était pas le cable le problème mais la tablette. Je leur ai demandé plus d'informations alors sur la panne qu'ils "identifiaient" de manière si formelle à distance, pour éventuellement voir ce que je pouvais faire réparer et le SAV m'a juste indique que "c'est une panne rare" sans me donner d'indications techniques et précises. J'ai très peu utilisé cette tablette, et cela est très décevant qu'elle ne fonctionne plus avec si peu d'utilisation pour le prix investi. Je pensais acquérir une marque fiable mais ce n'est pas le cas, j'ai perdu cet investissement trop rapidement. Le SAV n'est pas aidant. Vous perdez votre argent et votre temps.

Commande expédiée depuis la Chine plutôt que la France comme indiqué lors de l'achat. Lors de l'achat sur le site internet xppen, il était indiqué "expédition depuis la France" et "livraison sous 2 à 3 jours ouvrés". Au final article expédié depuis la Chine et toujours pas arrivé une semaine après. Le service client m'a initialement dit que cela serait en expédié depuis l'Allemagne mais qu'un problème technique avait résulté en une expédition depuis la Chine. Très déçu car l'origine de l'expédition et la durée de livraison étaient un facteur de choix. Maintenant la tablette n'arrivera très probablement pas pour Noël Site a éviter

Artist Pro 24 gen 2. Terrible. Drivers dont work. When it does work it drops the connection. Build quality is so so, pen feels cheap. Ended up always trying to reload drivers. Re-install. Switching between usb c cables and other cables to try get it to work till it eventually just became an expensive 4k 3rd screen. Have now scrapped it and bought the intuos pro large. A very expensive lesson learned. Don't bother

Review (Dec 16, 2025): If you buy this from Amazon or Best Buy, it’s faster and much less stressful. There’s no issue with unanswered messages like on the XP-Pen website. I ordered directly from the website because ChatGPT suggested it might include a better warranty. However, after entering my credit card, the payment automatically switched to PayPal and showed a Chinese company name, which made me think I had been scammed and lost my money at first. Shipping took from November 27 to December 16, which is quite long compared to other retailers. In the end, I did receive the product, but I haven’t tested it yet, so I can’t comment on performance or quality.