XGIMIReviews of xgimi.com

Super zufrieden. Habe mir vor kurzem den MoGo 4 inkl. PowerBaseStand bestellt. Lieferung + Service top. Viele Grüße C.B.

Marque de vidéoprojecteur a fuir! Nous avons acheté un vidéoprojecteur plus de 900€, pour qu'il tienne 2,5 ans. Le service client nous a proposé de nous en fournir un autre pour 220€ car la garantie avait expirée. Nous avons accepté; le nouveau vidéoprojecteur n'a duré que 9 mois. Le problème : l'ampoule qui grille systématiquement. Le service client a l'air parfaitement informé du défaut et ça tombe bien puisqu'à chaque fois, il survient APRES expiration de la garantie. Bref plus de 1000€ dans cet équipement pour que ça ne tienne même pas 3 ans. Et ne comptez pas sur la marque pour être honnête : aucun remboursement ni proposition décente. La meilleure compensation : nous accorder 10% sur la réparation du projecteur défectueux, soit la modique somme de 300€.... Voilà, A FUIR!!!

Warning!!! Indians... I previously posted about my XGIMI Horizon Pro 4K projector dying after just two years. I am writing this update because XGIMI is not just a brand with terrible service—they are actively deceptive and completely disregard their Indian customers. After my review went live, they panicked and asked me to delete it, promising to fix the device. Wanting my expensive projector working again, I agreed. I made it crystal clear that I was ready to pay whatever it cost for an out-of-warranty repair. What followed was one full year of wasted time and false hope. After holding my projector for 8 months claiming it needed to go to China for spare parts, they returned it to me completely untouched with a simple note: "It cannot be fixed." Let that sink in. A brand selling "premium" electronics for nearly ₹2 Lakhs cannot even repair its own flagship device. Their strategy is to silence negative reviews, waste a year of your life, and eventually just give up. Take your Indian customers seriously, or stop selling here. To everyone else: Avoid XGIMI at all costs.

No really, don't believe the hype! Despite extensive research, reviews and You Tube (possibly paid reviews) I am very disappointed. Not so much disapointed with the unit since I managed to buy it on offer, still not cheap at £499 but on a par with the nearest competitor (Nebula Capsule 3 Laser). My problem is with the hype, inaccurate listing and functionality data. Confirmed post purchase by XGIMI customer support, the Auto Keystone needs to be used with the unit almost square on and the screen (if using one) should have wide black borders. Without this there is an 'always', requirement to manually fine tune. To be clear, my unit was stable on a table, set no more than 30 degrees off centre right and no more than 10 degrees down from centre. There's no calibration image as with the Capsule 3 but the Mogo4 does it somehow without this and so long as the above factors are followed does make a decent job of it. However... and it's a big However, it does not have auto object avoidance, a function that is clearly stated on the Amazon listing and elsewhere stated during my research. For me both the keystone and object avoidance were major deciding factors between this and the Capsule 3. All that said I have decided to keep the unit since I am happy with the picture quality and the brightness. I can't be bothered to send it back only to find the Capsule 3 is not so bright (as stats may suggest). After all after it's set up it's the watching that counts. Finally, don't expect too much from the speakers, you'll certainly need a decent additional speaker. Probably from Anker who ironically make the capsule 3. So overall... Disappointed with the inaccurate published specifications, functionality of the keystone function and sound. Happy with the watching bit so long as it's through a decent speaker. Happy with the lens protection when not in use and ability to stand and tilt without an additional tri-pod. The filters are a gimmick extra that could have been left out optional and reduce the price. The unit would get a 3 star but for the Inaccurate sales listings (reported to Amazon) and keystone functionality data. Shame on XGIMI and Amazon for allowing this.

Not only is the Horizion cheaply made it should be considered disposable. They quoted $300.00 to fix a white balance issue on $550.00 projector that is used for 3 meetings in a year that are 4 hours each. It didn't even work past the second one. Entire picture is red or pink.do yourself and get a reliable projector from reputable company. We used our backup $279.00 Epson projector and it worked great at 7 years old. Total junk.

Xgimi sendet mir nicht einmal eine Rechnung, ich kann meine horizon 20 max beamer also nicht steuerlich absetzen. Selbst auf zig nachfragen reagieren die null! Jetzt ist das ding nach 2 monaten auch noch kaputt- kauft nix von denen!!! Grüße h. Heinze Avantecture gmbh

Ich kann vom Kauf eines XGIMI-Projektors leider nur abraten. Meine Erfahrung mit dem Kundenservice und dem gesamten Reklamationsprozess war äußerst enttäuschend. Als bei meinem Gerät ein Problem auftrat, stellte sich schnell heraus, dass der Austausch oder eine Rückerstattung sehr schwierig ist. Der Kontakt mit dem Kundenservice ist mühsam, Antworten kommen langsam oder gar nicht, und man wird häufig von einer Stelle zur nächsten verwiesen, ohne dass wirklich geholfen wird. Besonders frustrierend ist die Wartezeit auf eine Rückerstattung. In meinem Fall musste ich über mehrere Wochen, teilweise sogar Monate warten, ohne klare Informationen darüber zu bekommen, wann das Geld zurückerstattet wird. Für ein Produkt in dieser Preisklasse ist so ein Umgang mit Kunden wirklich nicht akzeptabel. Ich schreibe das hier, um andere potenzielle Käufer zu warnen. Die Geräte mögen auf den ersten Blick interessant wirken, aber wenn ein Problem auftritt, kann der Supportprozess sehr belastend und langwierig werden. Deshalb würde ich persönlich derzeit keinen XGIMI-Projektor mehr kaufen und kann die Marke aufgrund meiner Erfahrungen mit dem Kundenservice leider nicht empfehlen.

Actually, It's 5***** Stars for Kyra and I'm giving XGIMI 2 stars on Trust Pilot just because of her attentive support (otherwise I'd give it 1 or 0 stars if I could). I purchased the Halo + (New) and canceled the purchase 1 hour later, being that Kyra immediately answered assuring me they'd cancel the purchase and process the refund - 24 hours later I got an e-mail saying that the item had been shipped. I received the projector 4/5 working days after the confirmation, and since I was asked to pick it up in order to be able to send it back (which shouldn't be needed), I decided to try the projector. The unit was defective and the best resolution was 420p at best (I tested multiple inputs: HDMI, screen mirroring and Youtube's native app, pre-installed on the projector). The purchase was made on the 28th of January and the whole process lasted until today, the 2nd of March (basically, 1 month) I give KUDOS to Kyra for being attentive and professional, but the whole process - between canceling the order, having to pick up the unit in order to send it back, and the defective issue - was a pain in the ass, and for this I can't really recommend XGIMI products to anyone. If I can suggest an alternative, I ended up buying an EPSON EF-21 Mini on Amazon and I'm very happy with my purchase now.