XGIMIReviews of xgimi.com

NE JAMAIS ACHETER vidéo projecteur tomber en panne en quelques semaines. Sav qui me demande de payer pour le réparer ? Finalement accepte que je leur envoie et me dis qu'il faut attendre que le transporteur donc leur prestataire se réveille? A fuir ne jamais acheter chez eux je les pris pour la coupe du monde au final je me retrouve sans rien pour un projecteur qui vaut quasiment 3000€ !!!! N'hésitez pas a signaler sa a la répression des fraudes européennes ils ne vont pas les laisser faire très longtemps et contacter moi pour monter une plainte commune.

Ugly support. I didn't received an item in NOVEMBER. Open a claim in judje and win it. Sent a documents to support Xgimi, they told me that they will proccess my refund, and after ignore more than 3 weeks, I win again a claim in next judje, and they again ignore me!

Ordered a Projector wasn’t as good as it was supposed to be. Asked to send it back and they said their fedex account wasn’t working for us to return and we have to buy fully covered postage. We have done £15.45!! Been told week 1. It will be refunded to Paypal in a few days. A week went buy nothing. Following week another email from them to provide proof of postage and was told 2-3 days still nothing, If your returning be adamant they to pay for return postage they take the piss out of you and I’m out of pocket for postage for a rerun for their item that is rubbish and not worth the money. Bad customer service especially if your unfortunate to land with Lucas customer service team

I genuinely couldn’t be happier with the XGIMI Horizon. The picture quality is outstanding — sharp, bright, and clear even on a large screen. It’s incredibly easy to set up, with auto focus and keystone making it almost effortless to get a perfect image every time. The built-in sound is surprisingly good, but it also pairs perfectly with external speakers if you want to take it to the next level. I actually use this as part of my cinema setup business, and it performs flawlessly every time, whether indoors or outdoors. It’s reliable, high quality, and gives a real “big screen” experience. If you’re thinking about getting a projector for movie nights, sports, or gaming — this is 100% worth it.

I bought Xgimi Horizon in August 2024 for over CAD $1,300 directly from Amazon.ca (Amazon ULC). For the first several months, I was genuinely impressed — the image quality, brightness, sound, and smart features are excellent. When it works, it’s a very enjoyable projector for movies and home theater use. Unfortunately, less than a year after purchase, the projector developed a dead pixel issue. XGIMI support reviewed the problem and confirmed that it was a hardware issue. That’s when the experience became frustrating. XGIMI support informed me that because the product was sold by Amazon.ca rather than the “XGIMI-direct” Amazon storefront, they could not provide standard local warranty support in Canada. Instead, I was asked to ship the projector to the United States at my own expense and deal with customs fees for warranty service. Amazon, meanwhile, referred me back to the manufacturer. As a result, I ended up stuck between Amazon and XGIMI trying to determine who is actually responsible for supporting a valid warranty claim. To be fair, XGIMI representatives were polite, and after escalation they agreed to waive a proposed $200 exchange fee. However, I would still need to pay shipping/customs costs to send the projector to the U.S., and the replacement offered would be a refurbished unit rather than a new one. The projector itself is very good. But potential buyers in Canada should carefully consider the warranty/support situation before purchasing a premium product in this price range.

Kyra and Bridge (Customer Service) were very kind and helpful. Not only did they accommodate a request I had, which they weren't obliged to provide, but as I unfortunately had some issues with the shipping, they went above and beyond to make sure I received the product and was satisfied. It's also so nice to see that the company has actual people taking care of their customers, and not just AI bots. Thank you very much!

I cannot comment on projectors, what I can are the two accessories I’ve purchased. Whilst a favour anker nebula projectors, I trust xgimi accessories and bought a portable stand and now portable screen. Each well designed, compact and of quality materials and manufacture. I’ve owned the stand for a few years with no issues and the screen with a 50% off voucher and free shipping is ideal for the garden and camping. The material is not backed with black but is substantially thicker and not transparent like those you can buy off amazon. Items both recieved within 3-days and well packaged.

AVOID AT ALL COSTS! I purchased a projector and stand from XGIMI, a projector company, at a significant expense. Upon receiving the items I found they didn't work in my setup and I began the return process on 22nd April. Initially things progressed normally. XGIMI agreed to organise a FedEx return label, which took 2-3 days due to the process requiring serial numbers via email. On 24th April they confirmed the label would take a further 1-3 days. On 25th April I received an email saying they had a warehouse issue preventing them from generating return labels and I would need to wait 1-2 weeks. I agreed to wait as I was working away for the week anyway. On 1st May I received a further email saying the issue could not be fixed in the short term and asking me to arrange and pay for the return shipping myself, with a promise to reimburse me afterwards. I replied the same day declining this arrangement. The item is large, heavy and high value, and I don't believe it is my responsibility to manage the logistics of a return caused by their own warehouse issue. They responded by stonewalling, saying they had no alternative and suggested I ask friends or family for help with the return. I found this suggestion unreasonable given the circumstances. May 3rd I received an email telling me this had been escalated to management and I'd get a response in 1-2 days. As of today it has been 5 and I just got a reply this morning after asking for an update. Where again they have thanked me for my patience and saying the same things as before, we are chasing this up and actively seeking a resolution. I have been cooperative throughout and have waited patiently, but XGIMI appear unwilling to offer any practical solution. As I said in the beginning avoid this company at all costs, customer service is shocking and just not worth the hassle.