XGIMIReviews of xgimi.com

I bought Xgimi Horizon in August 2024 for over CAD $1,300 directly from Amazon.ca (Amazon ULC). For the first several months, I was genuinely impressed — the image quality, brightness, sound, and smart features are excellent. When it works, it’s a very enjoyable projector for movies and home theater use. Unfortunately, less than a year after purchase, the projector developed a dead pixel issue. XGIMI support reviewed the problem and confirmed that it was a hardware issue. That’s when the experience became frustrating. XGIMI support informed me that because the product was sold by Amazon.ca rather than the “XGIMI-direct” Amazon storefront, they could not provide standard local warranty support in Canada. Instead, I was asked to ship the projector to the United States at my own expense and deal with customs fees for warranty service. Amazon, meanwhile, referred me back to the manufacturer. As a result, I ended up stuck between Amazon and XGIMI trying to determine who is actually responsible for supporting a valid warranty claim. To be fair, XGIMI representatives were polite, and after escalation they agreed to waive a proposed $200 exchange fee. However, I would still need to pay shipping/customs costs to send the projector to the U.S., and the replacement offered would be a refurbished unit rather than a new one. The projector itself is very good. But potential buyers in Canada should carefully consider the warranty/support situation before purchasing a premium product in this price range.

No really, don't believe the hype! Despite extensive research, reviews and You Tube (possibly paid reviews) I am very disappointed. Not so much disapointed with the unit since I managed to buy it on offer, still not cheap at £499 but on a par with the nearest competitor (Nebula Capsule 3 Laser). My problem is with the hype, inaccurate listing and functionality data. Confirmed post purchase by XGIMI customer support, the Auto Keystone needs to be used with the unit almost square on and the screen (if using one) should have wide black borders. Without this there is an 'always', requirement to manually fine tune. To be clear, my unit was stable on a table, set no more than 30 degrees off centre right and no more than 10 degrees down from centre. There's no calibration image as with the Capsule 3 but the Mogo4 does it somehow without this and so long as the above factors are followed does make a decent job of it. However... and it's a big However, it does not have auto object avoidance, a function that is clearly stated on the Amazon listing and elsewhere stated during my research. For me both the keystone and object avoidance were major deciding factors between this and the Capsule 3. All that said I have decided to keep the unit since I am happy with the picture quality and the brightness. I can't be bothered to send it back only to find the Capsule 3 is not so bright (as stats may suggest). After all after it's set up it's the watching that counts. Finally, don't expect too much from the speakers, you'll certainly need a decent additional speaker. Probably from Anker who ironically make the capsule 3. So overall... Disappointed with the inaccurate published specifications, functionality of the keystone function and sound. Happy with the watching bit so long as it's through a decent speaker. Happy with the lens protection when not in use and ability to stand and tilt without an additional tri-pod. The filters are a gimmick extra that could have been left out optional and reduce the price. The unit would get a 3 star but for the Inaccurate sales listings (reported to Amazon) and keystone functionality data. Shame on XGIMI and Amazon for allowing this.

Actually, It's 5***** Stars for Kyra and I'm giving XGIMI 2 stars on Trust Pilot just because of her attentive support (otherwise I'd give it 1 or 0 stars if I could). I purchased the Halo + (New) and canceled the purchase 1 hour later, being that Kyra immediately answered assuring me they'd cancel the purchase and process the refund - 24 hours later I got an e-mail saying that the item had been shipped. I received the projector 4/5 working days after the confirmation, and since I was asked to pick it up in order to be able to send it back (which shouldn't be needed), I decided to try the projector. The unit was defective and the best resolution was 420p at best (I tested multiple inputs: HDMI, screen mirroring and Youtube's native app, pre-installed on the projector). The purchase was made on the 28th of January and the whole process lasted until today, the 2nd of March (basically, 1 month) I give KUDOS to Kyra for being attentive and professional, but the whole process - between canceling the order, having to pick up the unit in order to send it back, and the defective issue - was a pain in the ass, and for this I can't really recommend XGIMI products to anyone. If I can suggest an alternative, I ended up buying an EPSON EF-21 Mini on Amazon and I'm very happy with my purchase now.

I am very disappointed with their product which is not that cheap but doesnt have connection via airplay, so I have to find an app that would allow me doing it. yet those apps are requesting to pay. who uses HDMI in 2025?! you make a compact projector premium class and can't make it parable with IOS ?! seriously !

Well i was about to wait to near end of this month to buy the XGIMI Horizon Pro 4K Projector but now they but it up to full price when it was down in price so im now put off buy any projector from theys and i will find another projector in the price rage that theres was its all most like they new i was going to buy it while it was down to £879 now they put the price up again but its fine il go els where 😠

Product is potentially brilliant, but the customer service is atrocious. They don't listen to customer feedback, and therefore - nothing gets done to remedy the problems. You can expect to be hounded by their customer service team, each time appearing sincere in their endeavours to troubleshoot the projector flaws, however, each time they email back expect them to have forgotten or not read the previous emails. Charlotte and Julie seem to be the only names working for customer service and I'm 99% sure there's no one called Charlotte or Julie. Avoid as the projector isn't perfect sadly

Terrible, ordered a product, paid, and did not get anything after more than a week. Support is useless, they are nice and they talk nice to you, but they do nothing actually. Keep appologizing. Then they canceled my order after more than a week of waiting, without asking me, then appologized again. I don't even know if i will see my money, and i heard just now about at least dozen others in the exact same situation very angry at the company, accepting orders when the do not even have supply for the next week. I don't want to know what happens when the product stop working, and they do stop working often. This is not how you handle a $800+ product support. It's not 30$.