XGIMIReviews of xgimi.com

I have owned and used the Mogo 2 Pro projector for two years. While the design and feature set look appealing on paper, the build quality is simply not good enough for a product at this price point. The hardware has failed just outside the two-year warranty period, and the damage is clearly visible. A core component like the USB-C port should not break under normal use. Another frustration is streaming compatibility. Although apps like Netflix appear available, the device does not work properly with several major streaming services in practice. For a projector marketed as smart and modern, this is a serious limitation. When I contacted support, the experience was equally disappointing. Rather than offering a meaningful repair solution or standing behind the product quality, I was given the runaround and ultimately offered only a small discount toward buying another unit. That is not a real solution especially when the concern is durability. At this price level, it is absolutely possible to buy better-built alternatives. Based on my experience, I would strongly recommend choosing a different brand with stronger hardware quality and more responsible customer support.

Si le produit (XGIMI HORIZON) est efficace il n'est pas FIABLE, idem pour la version pro. Historique : achat en mars 2022, il tombe en panne en juillet 2023 (moins d'1,5 ans). Sous garantie, Xgimi me l'échange. Le remplaçant (reconditionné) n'aura tenu que 2 ans. Il s'agit de la même panne, très fréquemment citée sur internet : lumière rouge clignotant, plus de lampe, le reste fonctionne. Ce n'est pas lié à une lampe qui aurait atteint sa durée de vie, sinon cela signifie que je l'aurais utilisé plus de 32 heures par jour. Contacté, Xgimi m'en propose un nouveau à plus de 330€ (reconditionné),tout en devant renvoyé celui en panne à mes frais, histoire certainement de le réparer et le remettre dans le circuit. Acheté près de 1100€ je dis stop. Passez votre chemin et préférez d'autres marques.

Have to say I don’t know where these negative experiences come from, bought the Mogo 3 collection bundle, was delivered the very next day, had a question about compatible chargers and received an answer the same day, customer service is fantastic (has been for me anyhoo) and whole experience has been faultless, looking forward to watching some movies in my campervan 🥳

On XGIMI Mogo 4 Laser, the ESPN app is unwatchable. It stutters every single second. I updated it. I uninstalled and reinstalled. No difference. I worked with XGIMI for three months, and they still can't solve this. Removing three stars for this. It seems that the processor can't handle ESPN or live TV in general. Either way, it's a major app in the United States, and this could be a dealbreaker for some. Others have reported issues with live TV as well, and XGIMI hasn't worked to deliver a single update. I first contacted them September 23 about this. Amazingly, they told me it was ESPN's fault, but yet the lower-powered and lower-priced XGIMI Vibe One projector plays ESPN without issues! This is a sign of poor customer service, not listening to customer complaints, not addressing issues and even deflecting blame to ESPN. Also, I'm trying to watch the Winter Olympics on the NBC Sports app, and this stutters, too. At this point, I'm going to sell this piece of junk. This company also released its pricey Horizon 20 lineup with broken functionality. Reviews are poor resultingly. People expect finished products upon release. XGIMI seems to be more interested in shipping and NOT finishing products. It is doubtful I would continue to buy XGIMI projectors because of widespread issues with this company. AWOL Vision, Valerion, Hisense and JMGO are major competitors. I have deleted all nice things previously said about this projector because it's been a bust. One star performance and one star to support!

Tras 130h de uso en menos de 3 años, me ha salido un punto de pixel muerto. Como lo compré por Amazon, son 2 años de garantía, 1500€ a la basura. No compreis esta marca.

Défauts répétés, pixels défectueux et absence de solution durable !! J’ai acheté un vidéoprojecteur neuf de la marque XGIMI Horizon ULTRA d 'un montant de 1900€. Après quelques mois d’utilisation, un pixel défectueux est apparu à l’image. Le service client a procédé à un remplacement, mais uniquement par un produit reconditionné. ➡️ Quelques mois plus tard, un nouveau pixel défectueux est apparu à nouveau. Un second remplacement (encore reconditionné) a été effectué, et cette fois-ci : un nouveau défaut grave est survenu : le vidéoprojecteur s’éteint brutalement après quelques minutes à cause du ventilateur et à présent voici qu un autre pixel defectueux vient d apparaitre (double problème !!) Au total, j’ai eu plusieurs appareils successifs, tous présentant des défauts après quelques mois, sans jamais obtenir un produit fiable et conforme. Le service client m’a finalement proposé soit un nouvel échange, soit de passer par un médiateur de la consommation. (un lien qui m'ont envoyé qui ne mène à rien !) Au vu de la répétition systématique des problèmes (pixels, ventilation), j’estime que ce modèle souffre d’un vice de fabrication, d’autant plus que d’autres utilisateurs signalent les mêmes pannes. Expérience très décevante pour un produit de cette gamme de prix. Je recommande d’être très prudent et d’exiger un remboursement ou un produit réellement neuf en cas de problème.

XGIMI — extremely disappointing experience I have been waiting for my order for almost a month. The order was supposed to be delivered to Portugal. Order number: EU12769. As of now, I still have not received my order. The service is terrible. Customer support replies once every 2–3 days, and their responses are completely useless — no clear information, no real help, and no action taken to resolve the issue. It feels like support exists only for show and does absolutely nothing. My overall experience with XGIMI has been extremely negative. Missed delivery timelines, lack of proper communication, and total disregard for the customer result in a very poor customer experience. I am extremely disappointed. For a brand at this level, I expected a completely different standard of service. Until this situation is resolved, I cannot recommend XGIMI.

Le rétroprojecteur xgimi horizon pro a une panne. (Led rouge) Le SAV veut que je retourne le produit en Allemagne à mes FRAIS. Quand on est habitué à acheter avec amazon forcément c'est plus que discutable. Surtout quand la panne ne vient pas de notre fait (utilisation normale) Je déconseille Xgimi