XGIMIReviews of xgimi.com

Disappointing reliability — especially for elderly users I originally bought the XGIMI MoGo 2 in the U.S. specifically for my elderly father, whose eyesight has deteriorated with age. The idea was simple: a projector would give him a much larger image and make watching TV and other content more comfortable. Unfortunately, he found it hard to operate, so it was used only a handful of times before going into storage. When I tried to use it again 2 years later, the image initially displayed normally. While I was navigating the system settings and adjusting the display resolution/scale, the image gradually turned into full-screen static and became unusable. There was no drop, impact, or physical damage. I contacted XGIMI support and spent considerable time troubleshooting. To be fair, the customer service representatives were polite, responsive, and followed up consistently. I appreciate that. However, the proposed solution was very disappointing. Since the MoGo 2 is out of warranty and discontinued, XGIMI offered to send me another MoGo 2 for $205. The replacement would not be new; they explained it would typically be a previously returned unit that had been inspected and confirmed functional. It would come with a 90-day warranty and a 30-day return/refund option if it failed again. I decided not to proceed. What disappoints me most is that this product was purchased with an elderly user in mind. As populations age, making technology accessible and easy to use for seniors is becoming increasingly important. Unfortunately, my experience was that the product was not particularly senior-friendly in operation, and its reliability was also disappointing. I understand that my original unit was out of warranty, and I was not expecting a free replacement indefinitely. But paying $205 for a non-new replacement of a discontinued projector that failed after very limited use was not reasonable enough for me to accept. For comparison, XGIMI's own US store lists a Certified Refurbished MoGo 2 at $159 with the same warranty as a new unit, and the last new price was $249.99. - Customer service: Good.
 - Ease of use for elderly users: Disappointing.
 - Product reliability: Very disappointing.
 - $205 for a non-new replacement: Not worth the risk. I am sharing this review because, while the MoGo 2 is discontinued, this experience has affected my willingness to purchase another XGIMI product. As more families buy tech for aging parents, I hope XGIMI will take product reliability and ease of use for elderly customers more seriously in future generations.

I ordered an XGIMI HORIZON 20 Limited Edition projector (Order #EU16930) on August 13th for €1,439. The parcel was never delivered to me. Over 45 days have passed. I have complied with every single request from XGIMI support, providing all necessary legal proof, including: Under EU Consumer Law (Article 18 & Article 20 of Directive 2011/83/EU and Art. 7:11 Dutch Civil Code), the seller bears full risk until the item is physically handed to the customer. XGIMI's internal B2B investigation with DHL is not a legal ground to withhold a consumer's money. Customer support has completely stopped responding and ignores my messages. Since XGIMI refuses to issue a refund or dispatch a replacement unit, a formal Notice of Default (Letter Before Action) has been prepared for court submission (Kantongerecht), alongside complaints to the ECC Netherlands and the ACM. Terrible post-purchase support and total disregard for EU consumer rights. Avoid purchasing directly from their store. Order Number: #EU16930 Customer Name: Femke Jong

Nonexistent customer service, I would have just skipped this brand if I knew getting a hold of someone is pretty much impossible, now I'm trying to return the $2500 projector I bought and requested a return a week ago. The website tells you you'll a response within 24 hours. HUGE LIE. 3 days went by so I did manage to chat with an agent 4 days ago who said they were processing the return right away and should have the return label with a day or so. Here we are 4 days later, no label. I was returning the projector because the throw distance doesn't fit my space, I was going to order one of Xgimi short throw projectors but after this experience I'm not going to deal with this brand again. I do not recommend this brand strictly from a customer service standpoint.

Wie die anderen schon berichten. Extrem schlechter Kundenservice und ignorieren deutsches Recht. Kann ich bloß von abraten.

Commande n° FR30853 J'ai envoyé mon projecteur en retour via l'étiquette UPS fourni le 07/07/2026 il y a plus de 2 mois. Le délai légal de remboursement de 14 jours est largement violé. Vos services ne répondent à aucun de mes emails et le chat sur le site coupe systématiquement les conversations au bout de 10 secondes en empêchant tout contact avec un être humain. --- Order No. FR30853 I returned my projector using the provided UPS label on July 21, 2026 over two months ago. The statutory 14-day refund period has been significantly exceeded. Your team is not responding to any of my emails, and the website chat function consistently cuts off conversations after 10 seconds, preventing any contact with a human representative.

I bought a projector as a gift, but the order wasn't delivered to me. I wrote to the store about this, but they're ignoring me and haven't responded for a month. It looks like a total scam. I lost €1,300. I don't recommend these scammers—they're just scammers.

I seriously regret buying an XGIMI projector, and after this experience I would not recommend the brand to anyone. I own a MoGo 3 Pro that was working perfectly until I installed an **official XGIMI firmware update**. Immediately after the update, the autofocus stopped working properly. Every time I turn the projector on, the image can be completely out of focus. Manual focus still works, so the projector is physically capable of producing a sharp image. I contacted XGIMI support and went through their troubleshooting process. I provided the serial number, purchase invoice, video of the problem, performed the requested tests, and explained multiple times that the issue started immediately after their firmware update. Their technical team eventually suggested that I **downgrade the firmware myself using a USB drive**. The problem? XGIMI's own instructions explicitly warn that this procedure carries risks, including **the projector potentially failing to boot after flashing**. I was not comfortable risking turning a projector that still works into a completely unusable device just to troubleshoot a problem that appeared after their own software update. XGIMI then offered after-sales service, but here's their solution: I currently live in Brazil, while the projector was purchased in Europe. XGIMI told me they cannot provide after-sales shipping from Brazil. Their proposed "solution" is: **1. I pay to ship the projector internationally from Brazil to my sister in France.** **2. My sister then ships it again from France to XGIMI's warehouse in Germany.** **3. Only after they receive and process the projector will they send a replacement to my sister in France.** XGIMI will only cover the final shipment from Germany to France. So for a problem that appeared immediately after an **official XGIMI firmware update**, I am expected to pay for international shipping, assume the risk of sending an expensive projector across multiple countries, involve another person in the process, and potentially spend a long time without my projector. I even asked them to arrange shipping from Brazil, cover the international shipping, or provide another reasonable alternative. Their response was essentially that this is the **maximum support they are willing to provide**. This experience completely changed my opinion of XGIMI. A premium electronics brand isn't just about producing good hardware. After-sales support matters enormously when something goes wrong — especially when the problem appears right after the manufacturer's own software update. Before buying an XGIMI projector, understand that if you ever move to a country outside their supported shipping regions, you may find yourself in a situation like mine: **your warranty may technically exist, but actually using it can become expensive, complicated, and impractical.** I bought XGIMI expecting the level of support you'd expect from a serious international electronics brand. Unfortunately, that has not been my experience at all. **Based on how this case has been handled, I would not buy another XGIMI product, and I cannot recommend the brand.**

My neighbor scammed the projector. Without my permission, the postman delivered the package to him, and he claimed not to have it. But XGMI didn't believe me, even though I had proof that the package had been sent to the wrong address. After a month of XGMI trying to frame me for the loss and a ton of emails, I hired a lawyer. Even though I now have my money back, I will never again purchase anything from this company. They joke around with their customers. They aren't concerned about your rights.