XGIMIReviews of xgimi.com

Bought a Horizon Pro 4K. The Projector was very good while it worked. Funnily enough, it stops working when the guarantee runs out. The red blinking light which let's your projector turn on but not the lamp which means you can't watch anything. It's a problem that thousands have faced from what I can see online. There isn't a single place that fixes them due to xgimi not selling any spare parts. Xgimi told me to send my projector to them which they would keep, they would send me the same model back but charge me nearly €500 for the 'new' reconditioned one. While they will sell my one to someone else as reconditioned too. Absolute joke!

ABSOLUTELY HORRIBLE I ordered a projector and want to return it. I asked for a return label. The system then told me I'd receive it within 24 hours. After two days, I wrote to support, who told me to wait another three days. Six days after submitting my request, I received a letter saying I had to return the projector myself. It's been about 12 days, and they haven't even given me an address to send the projector to. They're deliberately wasting customers' time. And if you want to contact support, they don't respond, or, as happened to me, they simply end the conversation after asking. INSANITY Galikgiras@gmail com

**Avoid buying from XGIMI DE** I ordered a product from XGIMI Germany (Order #DE17573), but the parcel never reached my delivery address and was returned to the sender. It has now been more than three weeks, and I still have neither the product nor my refund. Initially, XGIMI support agent **Kyra** acknowledged the situation and assured me that I would receive a refund because the parcel had not been delivered to me and returned. However, over time, XGIMI completely changed its position. Instead of honoring that commitment, they now keep delaying the refund, claiming they first need to receive or process the returned parcel in their warehouse. This is an internal logistics issue that should not become the customer's financial burden. I have been left without both the product and my money for weeks. Under EU consumer protection law, the seller bears the risk of transport until the goods are actually delivered to the consumer. Since I never received the goods, I do not believe it is acceptable to withhold my refund because of internal warehouse procedures. If this matter is not resolved promptly, I will file complaints with the relevant consumer protection authorities, initiate a chargeback through my payment provider, and escalate the case through the European Consumer Centre (ECC-Net). Very disappointing customer service. Broken promises, changing explanations, and an unreasonable delay in issuing a refund. I cannot recommend buying directly from XGIMI.

I'm giving you one star because i'm unable to give you less but SHAME ON YOU. Last thursday i received confirmation that my order has been shipped in two different pacakges. Already something i'm not happy with considering the climate impact of the sending; the second item being only a google tv key. I didn't receive any tracking mail, nothing for both shipments. Today wednesday, i decided to check on the DHL webiste to get an update. The update has been very confusing and it seemed the order was stuck in storage due to an inability to proceed with the delivery. Upon further investigation of the whole shipment, i relaized the shipment has been defered to Bpost, the local belgian postal service. I clicked on the link and realized that both shipments have been waiting since saturday in a locker. One, 1,2 km from my house, the other one 200 m from my house (my second choice when home delivery is not possible) . In this heat, my 1800 eur projector has been waiting in a tin box for 4 freaking days. Furthermore, the local belgian postal service gave me until today to pick it all up even though no notice has been sent neither by XGIMI, DHL, or Bpost. THere was NEVER any attempt to deliver my projector at home. i took my bike as i don't have a car and went to the furthest locker which is very difficult to find; indications on the postal website have been awful. the 10 kg + parcel was located in the highest locker of said box. it was so tightly fitted in the locker, i had to carry my 9 yo to fit her hand at the top of the box where there was the most space, unsuccessfully. i had to create a hole in the box and shift it from left to right for a couple of minutes cm by cm to be able to unlodge it. The box was warm and i'm afraid the product is damaged. Afterwards, i went to the other locker box where i could retrieve the other parcel successfully. Still, no delivery at home... I demand that you see to send another projector with home 'delivery as soon as possible and that you give me a solution to send back BOTH probably FRIED items at your own cost.

Projecteur tout neuf avec un problème de batterie ! Je l'ai reçu comme ça !! J'ai déjà contacté le service client 3 fois et je n'ai AUCUN retour de leur part ... En tant que professionnel cela est très problématique, je ne racheterai rien chez eux

Ordered the campaign from XGIMI, TITAN Noir series now XGIMI has deleted the order because Kickstarter made a mistake. First they are deleting my order for you due to shipping or delivery limitations in the region.? Now they are saying that it seems that your pledge was unfortunately not processed correctly at that time. Since the campaign has officially ended, Kickstarter is completely indifferent to the fact that they made a mistake. XGIMI says it is Kickstarter that made a mistake. XGIMI will not help Thanks For good service

I bought my XGIMI projector from MediaMarkt and overall I am very satisfied with it. The image quality is excellent, the setup was easy, and the projector performs very well for movies and general entertainment. The automatic focus and keystone correction also work great, making it very convenient to use. The only downside is Netflix support. Unfortunately, Netflix is not natively supported in the way many users would expect, which can be frustrating if Netflix is one of your main streaming services. There are workarounds available, but it would be much better if Netflix worked seamlessly out of the box. Other than that, the projector is fantastic and offers great value for the money. I would definitely recommend it to anyone looking for a high-quality projector, especially if Netflix support is not a priority.

Fantastic customer service Had to return a projector. Great communication throughout the process and full refund for both projector and post expenses within few days