XGIMIReviews of xgimi.com

I’ve been using my XGIMI projector for over 10 months and was more than happy with its quality—I had no intention of switching to anything else. One day, I noticed a slight white glow in one corner of the image during transitions between streaming services (though it wasn't noticeable at all while watching content). I reached out to customer support simply to ask if there was a service center where I could have it checked. At first, I communicated with Gecko, who explained that local repair options weren't available and offered to replace my unit with a brand-new projector from their returned stock, assuring me it would be in perfect, unused condition. After a brief hesitation, I agreed. Because of an upcoming vacation, I couldn't ship my projector right away, so I contacted support again two weeks later and spoke with Lucas. Lucas kindly confirmed that the offer still stood, and I proceeded with the return. To my pleasant surprise, the replacement arrived just a few days later, and it was genuinely brand new, still in its original plastic wrap. The projector has been working flawlessly since then, and I couldn't be happier. Based on my personal experience, I can fully recommend XGIMI. I am completely satisfied with both the quality of their products and their outstanding, responsive customer service!

Nonexistent customer service, I would have just skipped this brand if I knew getting a hold of someone is pretty much impossible, now I'm trying to return the $2500 projector I bought and requested a return a week ago. The website tells you you'll a response within 24 hours. HUGE LIE. 3 days went by so I did manage to chat with an agent 4 days ago who said they were processing the return right away and should have the return label with a day or so. Here we are 4 days later, no label. I was returning the projector because the throw distance doesn't fit my space, I was going to order one of Xgimi short throw projectors but after this experience I'm not going to deal with this brand again. I do not recommend this brand strictly from a customer service standpoint.

I've used XGIMI support twice now. First with my Mogo 2 Pro (original) with software issues that were partly a limitation of Android TV and the device not being Netflix certified. They were as helpful as they could be but the version of Netflix they had me install, where you used the remote to move a cursor around the screen, wasn't for me so I use a Chromecast 4k with it which is actually better as the Mogo 2 Pro can accept a 4K input and downscaled to 1080P it still looks better and runs smoother than the standard 1080P from its own apps. The second time, recently, was for a dead pixel on my Mogo 3 Pro. Sharon was very apologetic, helpful and patient and the whole process was fully explained, fast and easy. I arranged for the projector to be picked up by Royal Mail on a Monday, I'm housebound due to health, and once received at the warehouse I had a replacement sent back out, along with the carrying case I'd returned my previous one in to protect it in transport, received by Thursday. I have also had my postage cost refunded via PayPal. Many thanks to Sharon, Danny and anyone else involved in my recent contact and return. Great service very much appreciated. I recently purchased an XGIMI Horizon 20, my third XGIMI projector, and it's a beast of a machine, and a steep learning curve from the other 2, as it does so much more. It's almost a TV replacement. Although it can't beat my OLED TV for blacks everything else it matches but the projection size definitely beats the TV size especially for gaming. I'm light sensitive so don't have bright sunlight or lights to affect viewing so the Horizon 20 standard is bright enough for me but there are 2 more if brighter is required.

Wie die anderen schon berichten. Extrem schlechter Kundenservice und ignorieren deutsches Recht. Kann ich bloß von abraten.

Commande n° FR30853 J'ai envoyé mon projecteur en retour via l'étiquette UPS fourni le 07/07/2026 il y a plus de 2 mois. Le délai légal de remboursement de 14 jours est largement violé. Vos services ne répondent à aucun de mes emails et le chat sur le site coupe systématiquement les conversations au bout de 10 secondes en empêchant tout contact avec un être humain. --- Order No. FR30853 I returned my projector using the provided UPS label on July 21, 2026 over two months ago. The statutory 14-day refund period has been significantly exceeded. Your team is not responding to any of my emails, and the website chat function consistently cuts off conversations after 10 seconds, preventing any contact with a human representative.

I bought a projector as a gift, but the order wasn't delivered to me. I wrote to the store about this, but they're ignoring me and haven't responded for a month. It looks like a total scam. I lost €1,300. I don't recommend these scammers—they're just scammers.

I seriously regret buying an XGIMI projector, and after this experience I would not recommend the brand to anyone. I own a MoGo 3 Pro that was working perfectly until I installed an **official XGIMI firmware update**. Immediately after the update, the autofocus stopped working properly. Every time I turn the projector on, the image can be completely out of focus. Manual focus still works, so the projector is physically capable of producing a sharp image. I contacted XGIMI support and went through their troubleshooting process. I provided the serial number, purchase invoice, video of the problem, performed the requested tests, and explained multiple times that the issue started immediately after their firmware update. Their technical team eventually suggested that I **downgrade the firmware myself using a USB drive**. The problem? XGIMI's own instructions explicitly warn that this procedure carries risks, including **the projector potentially failing to boot after flashing**. I was not comfortable risking turning a projector that still works into a completely unusable device just to troubleshoot a problem that appeared after their own software update. XGIMI then offered after-sales service, but here's their solution: I currently live in Brazil, while the projector was purchased in Europe. XGIMI told me they cannot provide after-sales shipping from Brazil. Their proposed "solution" is: **1. I pay to ship the projector internationally from Brazil to my sister in France.** **2. My sister then ships it again from France to XGIMI's warehouse in Germany.** **3. Only after they receive and process the projector will they send a replacement to my sister in France.** XGIMI will only cover the final shipment from Germany to France. So for a problem that appeared immediately after an **official XGIMI firmware update**, I am expected to pay for international shipping, assume the risk of sending an expensive projector across multiple countries, involve another person in the process, and potentially spend a long time without my projector. I even asked them to arrange shipping from Brazil, cover the international shipping, or provide another reasonable alternative. Their response was essentially that this is the **maximum support they are willing to provide**. This experience completely changed my opinion of XGIMI. A premium electronics brand isn't just about producing good hardware. After-sales support matters enormously when something goes wrong — especially when the problem appears right after the manufacturer's own software update. Before buying an XGIMI projector, understand that if you ever move to a country outside their supported shipping regions, you may find yourself in a situation like mine: **your warranty may technically exist, but actually using it can become expensive, complicated, and impractical.** I bought XGIMI expecting the level of support you'd expect from a serious international electronics brand. Unfortunately, that has not been my experience at all. **Based on how this case has been handled, I would not buy another XGIMI product, and I cannot recommend the brand.**

My neighbor scammed the projector. Without my permission, the postman delivered the package to him, and he claimed not to have it. But XGMI didn't believe me, even though I had proof that the package had been sent to the wrong address. After a month of XGMI trying to frame me for the loss and a ton of emails, I hired a lawyer. Even though I now have my money back, I will never again purchase anything from this company. They joke around with their customers. They aren't concerned about your rights.