XGIMIReviews of xgimi.com

Worst experience ever with an online purchase. I've bought a beamer through their EU website. The invoice was not in line with the law, not showing VAT, therefore I've asked for a valid fiscal document. After several email was clear that they didn't understand or they didn't want to understand. I have asked to cancel the order and to refund the money. They told me, after 1 week that the beamer already left their warehouse, telling me to reject the delivery. So I did, and I was expecting for an immediate refund. To make the story short, after dozens of emails and after 3 weeks, I have not yet received the money back. Unbelievable.... I can only imagine what could happen in case of technical issue.... Ridicoulus company...stay away...

Most Traumatic Experience Ever I never leave trust pilot reviews, but would strongly urge people to think twice before buying any XGIMI. Bought the Horizon Ultra, which in all fairness, was the best 4K projector on the market, but decided to return as my flat is quite bright - couldn't have scripted what happened next... Based in London, I decided to initiate a return within the 30-day period - their customer service, based in China, barely speaks English. Instructions to return were messy, they asked that I return the parcel with my own money (£100 of DHL fees, reimbursed later on) and to top it up, pretended my parcel was lost despite DHL confirming delivery / receipt. To cut a long story short (and a very long email thread, chasing them daily), XGIMI finally reimbursed me as I paid with AMEX and their support team kindly helped pressure them to initiate the refund, almost 30 days following return (legally, should be within 14 days). If you do decide to buy from them, buy with a credit card and protect yourself, they are not a trust worthy company despite the product being quality - good luck!

Returned a Mogo Pro video projector 1.5 month ago, still haven't received any refund, despite the signed proof that it was delivered back to them. The customer service conveniently seems to loose emails when it suits them. Don't buy from them, buy from other resellers are have proper return processes in place and that are honest. These guys are thieves.

Bought the Horizon and the set up is not suitable for my house. Contacted them and they agreed the return but I've been waiting over 2 weeks for a return label and I'm starting to think it will never arrive. They have said I can return at my cost and they will refund the shipping cost but I'm suspicious of that set up... I have a bad feeling they will say they never received it and then I will be a projector down and no refund.

SAV inexistant, c'est une honte d'avoir des produits à ce prix et de ne fournir aucune réponse aux nombreux mails envoyés. ils assurent une réponse sous 24h mais c'est totalement faux. Je demande en plus un remboursement pour acheter un autre produit de leur marque... Pour le coup, je ne le ferais pas. Cette marque est une arnaque. FUYEZ

Achat d'un pied pour le vidéo projecteur horizon ultra depuis leur site. Tout s'est relativement bien passé mis à part que le système de livraison et de suivi est revoir.

My husband ordered the Horizon Pro from Xgimi's UK website, even though we were a bit skeptical due to some not-so-great reviews. To ease my concerns, I reached out to Xgimi's chat support, probably based in China, and got the thumbs up that our order was on its way. Surprisingly, it only took five days from the order date to land on our doorstep in dublin, shipped all the way from China. The projector arrived in perfect shape, and we're happily impressed with its performance, graphic is amazing. We are streaming on the white wall now and it does the job and gives really immersive experience. One small hiccup though – my husband forgot to add the free TV stick to the order. I brought it up with the contact center, and they assured me it would be sent in a separate parcel. Unfortunately, it never arrived, which was a bit disappointing.

Wir haben den XGIMI Aura Projektor gekauft. Leider hat dieser Coil Whine, ein lautes Pfeiffen, das nicht alle hören - aber wenn es gehört wird, ist es wahnsinnig störend. Zuerst haben wir den Kundenservice kontaktiert. Am Telefon hiess es: "Klar, senden Sie uns ein Video, wir werden Ihnen dann antworten mit dem weiteren vorgehen". Das ist nun über ein Monat her, wir haben nichts gehört. Wir haben das Gerät dann über Interdiscount, wo wir es gekauft haben, zur Reperatur eingeschickt. Notabene kostete der Projektor 1'700 Franken und wiegt 11 Kilo und wir mussten es selber immer wieder bringen und abholen. Nach der ersten Reperatur haben sie das Problem bestätigt und gesagt, es sei repariert. Wir haben das Gerät nach Hause geschleppt, eingestellt - das Coil Whine persistierte. Also nochmal - Reperatur - und die Antwort dann: DAS PFEIFFEN IST NORMAL. Sie könnten nichts tun. Und das wars! Kein Angebot, den Projektor gegen einen anderen auszutauschen, überhaupt gar nichts. Wir sitzen hier, mit dem XGIMI Aura Projektor, der uns 1'700 Franken gekostet hat, und wollen keinen einzigen Film darauf schauen, weil das Coil Whine uns das ganze Filmerlebnis vermiest. Was soll das? Beim ersten Mal wird das Problem bestätigt, und "repariert" - und beim zweiten Mal wird das Problem bestätigt, wir "müssten es aber akzeptieren"? Der Kauf des XGIMI Projektors war ein riesiger Fehler, von dem wir jedem dringend abraten wollen.