XGIMIReviews of xgimi.com

Truly shambolic customer service. The order was cancelled within 8 minutes of ordering. I cancelled due to buyers remorse. I received an email confirming it was cancelled and would not be shipped. The order was shipped. I have been trying to organise a collection and refund. Each contact as others have said is as if the previous conversation has never happened. So exasperating. I’ve even been asked to pay to return a projector that should never have been sent.

Awesome projector

I initially bought the Halo Plus from XGIMI UK website as I fancied something portable. I was really impressed with its all round quality from packaging to performance. Got me thinking that I wish I should've gone for the 4k Horizon Pro for even better quality and brightness, plus there was a black friday sale on. I couldn't find a contact number on their website and it suggested to send an email for any help. I got a little worried so I checked out some trustpilot reviews which didn't sound great. Thing is, not many people will ever leave a review if they have a good experience, hence my review today. Long story short, I got in touch via webchat and email. Liaised with Charles and Alexander to return the Halo Plus for a refund and exchange for a Horizon Pro. All went perfectly well. Both Charles and Alexander were very helpful all the way through. Got my refund. The Horizon Pro is fantastic! Thank you XGIMI UK.

Product is potentially brilliant, but the customer service is atrocious. They don't listen to customer feedback, and therefore - nothing gets done to remedy the problems. You can expect to be hounded by their customer service team, each time appearing sincere in their endeavours to troubleshoot the projector flaws, however, each time they email back expect them to have forgotten or not read the previous emails. Charlotte and Julie seem to be the only names working for customer service and I'm 99% sure there's no one called Charlotte or Julie. Avoid as the projector isn't perfect sadly

People take note of these reviews, regardless of the hype paid for recommendations on YouTube etc. I'm a UK buyer from amazon and these guys simply are atrocious. Promised discount on a £800 purchase (it's already overpriced) then refused after I bought it. The product itself is over hyped and no better then most, buy a nebula I stupidly sent my anker nebula back to purchase a Halo and wish I hadn't. IT'S BATTERY IS AWFUL, THE KEYSTONE CORRECTION IS WONKY ITS A RUBBISH PRODUCT CONSIDERING THE COST. I'm returning the xgimi and getting another anker. Guys DO NOT BUY a XGIMI, the reviews on here are 100% correct in my experience.

Spoke to a person called Alexander - absolutely fantastic customer service - really went out of his way to resolve my issue - thank you so much.

After researching for a portable projector for primary use in our garden, I initially thought I would have to double my budget to acquire a device with my 'Must have' features and performance listings. That was until I discovered the XGimi Halo+. I can honestly say this has more than exceeded my expectations on all measures; image quality, sound, features, interface, build etc. A great product and super helpful customer service. Only draw back is lack of native Netflix, but there are work arounds and not a showstopper for me.

Mein MoGo Pro Plus begleitet mich nun schon seit circa 1 Jahr. Er ist sehr kompakt, hat eine eigene Tragetasche und richtet das Bild Automatisch aus. XGIMI hat zwar eine Kontakthotline, gebraucht habe ich diese aber noch nicht. Der Mogo Pro Plus funktioniert wie am ersten Tag. Ein wirkliches großes Bild in einer kleinen Kiste.