XGIMIReviews of xgimi.com

Kundenservice ist schlecht. Es wird nur gesagt: kümmer dich selber darum und kauf dir einen streaming stick. Der Xgimi Horizon ist auch nur auf dem Papier toll, lauter Lüfter, minderwertige Fernbedienung, ständig Systemabsturz oder Apps schließen sich. Richtig richtig schlechter Service, keine Unterstützung. Werde kein Produkt dieser Marke mehr kaufen

Be very careful with XGIMI, I ordered a Halo+ which is great, however when it came there was an issue with the battery not holding is charge which is didn’t realise until I took it on holiday 1.5 months after purchase. I have contacted customer services and they want to replace my model with a refurbished unit. I suspect they are doing this with their units sold new but when I looked this model was made in September 2023 and I bought this in May 2024, so this was probably a refurbished model anyway. Shame because the unit is great when working.

Ordered the Horizon Ultra with several accessories from the .co.uk website a few weeks ago. I had a price match query, they responded quickly, matched the price, and I received the delivery about a week later. I'm in Ireland and had no issues with shipping or import or anything like that. Found the support quick to respond and very helpful. Everything was well packaged - unboxing had a kind of premium feel to it. Didn't expect that. The projector itself is as expected based on the various reviews I read. Excellent colour and brightness - my oled destroys it in dark scenes which is probably the most common criticism you'll see of it online. It is better than expected for me in those scenarios though, based on what I was expecting through the reviews. The brightness, clarity, sharpness & colour depth are amazing by comparison to my old 1080p Optoma. The auto Keystone function is great. I bought the stand to move it around the house and this takes most of the pain out of setup. The auto focus and colour tone are so handy as well. I cast on to a light cream wall and it calibrates easily. A screen might give better performance on that note in the darker scenes. Sound is very good, if I'm watching something light I might not bother flicking on the Soundbar. Still would for a movie or big sporting event. 3D looks great and the brightness shines here as well. They don't have a 2D to 3D mode. I rarely used that on my old device, but if that's important to you keep it in mind. Overall we're thrilled with it and would highly recommend both the product and direct purchase.

I've bought a Xgimi Horizon Pro 4k beamer using a special discount online, together with a voucher that a seller gave me during the Paris Fair on the Xgimi stand. The discount was directly applied, and the voucher did work after I had validated it in the cart. The price was excellent : 999€ (discount of the day)-100€ (personalized voucher) = 899€ ! Together with a X-Floor stand and a USB-4k stick. Everything was fine, except that after paying through PayPal, the price "moved" back to 999€. (I had decided to pay through PayPal after reading the many many bad reviews about Xgimi online store in TrustPilot, and I wanted some backup in case of problem). I asked some explanation by email, got no answer, tried to call, no answer. I felt something weird was brewing, I got frightened about this order, so 30 minutes after the order, I decided to cancel it by email (no direct button to do this like in Amazon). And I thought that I was covered by my cancelation message, sent almost immediately after the order. Well... NO! After 3 days, I received a message asking me "to confirm whether I really wanted to cancel the order" -although my original email was clear from the beginning - 3 days earlier - with a clear title : "Cancelation of order #XXX". I confirmed the cancelation by email, and received a new message telling me that the product was already sent, and that I had to refuse the parcels if ever I had not change my mind by the time I receive them. I did refuse the parcels as asked. And I thought that I would get my money back in the following week. But for one month no news, neither of the money nor of the parcel. I wrote again to threaten them of a Paypal dispute : they told me that the parcel hadn't arrived yet to their warehouses (what happened to be a lie, when I checked the DHL details). And from that time, no more news... So basically for 1,5 months I've got 1.000€ floating in the air (or rather making profit on Xgimi's bank account), with no information about getting the money back, for a product I've never even just seen nor touched. I've eventually opened a dispute on Paypal, but I would highly discourage anybody planning to buy any product on their website. I couldn't try the product, so I won't judge its quality. But if you do buy a Xgimi beamer (or any other product from that brand !), at least I would recommand that you buy it somewhere safe, and not in this robbery store.

I just bought a Horizon Ultra direct from XGIMI France and used the 'bas prix garanti' (lowest price guarantee) as I saw it cheaper on an Italian online store the same day. They refunded the difference to my card in under a week and communicated well - all before the projector arrived (but as I'm still waiting and impatiently tracking its crawl across Europe, that's 5 stars for XGIMI customer service and just one for using DHL!)

Great experience. Got the halo plus from a year ago and the quality is quite good(FHD) Unfortunately I had a small issue with the halo plus and I was horrified after reading the trust pilot reviews. However,the xgimi customer service team took with very good care our request from as soon as we addressed it and they replaced our product very quick! - Thanks a lot for that. I dont usually post reviews but i think its fair to recognise their good service since most of reviews here are negative.

Die 30 Tage Geld zurück Garantie wird versucht zu vom Service Center absichtlich zu verzögern, indem man einfach kein Retourenlabel versendet!!!! 4 Mails und 3 Anrufe mit dem Kundeservice.... und es passiert einfach NICHTS !!! Direkt über die Website des Herstellers kaufen ist leider NICHT zum empfehlen! Besser via Amazon , da passiert so etwas NIE !!! Ärgerlich zumal die Retoure eigentlich dazu dienen sollte, beim Hersteller ein noch teureres , besseres Gerät zu bestellen.... :-(

Le service après-vente SAV de cette entreprise est catastrophique !!! Nous avons acheté un Projecteur XGIMI qui a eu de suite un défaut au niveau de l'écran. Après avoir contacté XGIMI ces derniers nous ont demandé d'envoyer le projecteur ce que nous avons fait en nous indiquant qu'un nouveau projecteur serait envoyé de suite. Nous attendons depuis 1 mois le nouveau projecteur qui n'est toujours pas arrivé !!!!