XbotGoReviews of xbotgo.com

Response from XbotGoJan 26, 2026

Hi Bobby, Thanks so much for sharing this — it honestly made our day. We love hearing how you’re using XbotGo during the game and after, especially marking those big goalie saves in real time and reviewing them together later. That kind of moment is exactly why we built this. Ice hockey goalies really are the best kind 😉 and we’re excited for you to put XbotGo to work for basketball season too. Thanks for trusting us to help capture these memories and learning moments — they go by fast. If you ever have questions or ideas, we’re always listening. 🙌 Warm regards, XbotGo Service Team

Response from XbotGoDec 29, 2025

Dear Danny, We’re truly sorry to read about your experience. We understand how frustrating this must have been—especially during the holidays—and we sincerely apologize for the inconvenience and frustration this situation has caused. You’re absolutely right that firmware update issues and limited real-time support availability can be extremely frustrating, and your feedback highlights areas where we need to do better. This is not the experience we want any customer to have. We would very much like the opportunity to resolve this properly for you. Please keep an eye on your inbox for an email from Trustpilot, as we’ve requested to contact you directly. Once you receive it, kindly share your contact details so our team can reach out and follow up as a priority to help resolve this issue as quickly as possible. Thank you for taking the time to share your feedback. We take it seriously and are committed to improving both our product and our support experience. Warm regards, XbotGo Service Team

Response from XbotGoDec 22, 2025

Dear Steve, Thank you for taking the time to share your experience. We’re truly sorry for the frustration this has caused—especially with a brand-new device. That is not the experience we want any customer to have. We take firmware update issues very seriously, and your feedback about the process and our support handling has been escalated internally for review and improvement. Our support team will be reaching out to you directly to resolve this properly, including discussing next steps such as replacement or refund where appropriate. We want to make this right. Thank you again for your patience and for bringing this to our attention. Your feedback helps us improve both our product and our customer support. Warm regards, XbotGo Service Team

Response from XbotGoOct 27, 2025

Dear Marcus, We’re really sorry to hear about your experience — this definitely isn’t the kind of communication we aim for. To help us resolve this as quickly as possible, could you please provide your contact information when you receive the Trustpilot follow-up email? Our team will reach out directly to assist you with the payout issue. Thank you for your patience and understanding. Warm regards, XbotGo Service Team

Response from XbotGoOct 6, 2025

Dear Jeff, We’re really sorry for the trouble you experienced with the firmware update and login verification earlier. This issue has already been fixed, and our support team has also reached out to you via email with the details. Please kindly check your inbox (and spam/junk folder just in case) for our message — we’ll make sure everything is working properly for you as soon as possible. Thank you for your patience and for giving us the chance to make things right. Warm regards, XbotGo Service Team

Response from XbotGoOct 2, 2025

Dear Emanuel, Thanks so much for sharing your experience! We’re really happy to hear the Chameleon is making it easier for you to capture both training sessions and full team matches — that’s exactly what we hoped it would do. The Falcon is coming soon, and we can’t wait for you to try it and see how it takes things to the next level. Your feedback really helps us keep improving for everyone in the XbotGo community. Warm regards, XbotGo Service Team

Response from XbotGoOct 2, 2025

Dear Hugo, Thanks a lot for taking the time to share your experience! It’s fantastic to hear that the Chameleon has been such a hassle-free way to capture matches and create highlights. We love that you enjoy how easy it is to share videos too — making it simple for coaches and players alike was one of our main goals. We’re also glad the value has stood out compared to other options. Hearing feedback like yours really motivates us to keep improving and adding new features. Thanks again for being part of the XbotGo community! Warm regards, XbotGo Service Team