XbotGoReviews of xbotgo.com

Response from XbotGoSep 22, 2026

Hi There, We’re sorry to hear that your return experience has been so frustrating. We understand that waiting several days just to reach the approval stage, especially with a brand-new item that has never been opened, is not the experience you should have to go through. We’d like to look into your return request directly and help move this forward. Please keep an eye on the email from Trustpilot, as our team will reach out to you there. We’ll have someone follow up with you personally and make sure your case is properly addressed. Thank you for bringing this to our attention. We’ll do our best to get this resolved for you. Warm regards, XbotGo Service Team

Response from XbotGoMar 23, 2026

Dear Michelle, We’re really sorry to hear about your experience — especially after you took the time to try different setups. That’s understandably frustrating, and not the experience we want you to have. The XbotGo Falcon is built to handle full matches like 11v11 and 7v7, but tracking can be influenced by factors like camera position, height, and field conditions. That said, it shouldn’t feel this difficult to capture the action, and your feedback is something we take seriously. Even though you’re past the 30-day return window, we’d still really appreciate the chance to look into this with you and see how we can make things right — whether that’s improving the setup or exploring other solutions. Please keep an eye out for a message from Trustpilot, as our team will reach out to you directly to follow up. We’ll make sure someone stays with you through the process and works toward a proper resolution. Warm regards, XbotGo Service Team

Response from XbotGoFeb 27, 2026

Dear Amber, We’re sorry to hear that the editing experience didn’t meet your expectations. While we’re glad the recording quality worked well for you, we understand how frustrating it can be if editing isn’t as smooth or intuitive as it should be. We’d really like to learn more about what felt difficult or limiting, so we can both assist you and continue improving the experience. Please keep an eye on your inbox for a message from Trustpilot with instructions on how to share your contact details with us. Once we receive them, our support team will reach out directly to help and walk through possible solutions. Thank you for taking the time to share your feedback — it genuinely helps us get better. Warm regards, XbotGo Service Team