Michelle L.
Not impressed
I purchased the new Xbot falcon and received at the end of Jan, to record various 11v11 and 7v7 football matches but I’m utterly disappointed with how poor the tracking of the games are and inability to zoom in on the action or even just follow the action. I stupidly persevered thinking maybe I just needed to try different set ups or I was doing something wrong but I should have just returned it straight away. Now it’s gone past the 30 day returns policy and I’m left with a pretty useless camera. I have amended my review to 2 stars due to the service I have received since writing my review. Xbot go got in touch and offered to extend my return period and have given me a refund. I would definitely consider using further products if the technology was developed further and was more reliable. But for now the camera missed too many goals for me to consider using at this stage.
Response from XbotGoMar 23, 2026
Dear Michelle, We’re really sorry to hear about your experience — especially after you took the time to try different setups. That’s understandably frustrating, and not the experience we want you to have. The XbotGo Falcon is built to handle full matches like 11v11 and 7v7, but tracking can be influenced by factors like camera position, height, and field conditions. That said, it shouldn’t feel this difficult to capture the action, and your feedback is something we take seriously. Even though you’re past the 30-day return window, we’d still really appreciate the chance to look into this with you and see how we can make things right — whether that’s improving the setup or exploring other solutions. Please keep an eye out for a message from Trustpilot, as our team will reach out to you directly to follow up. We’ll make sure someone stays with you through the process and works toward a proper resolution. Warm regards, XbotGo Service Team