XbotGoReviews of xbotgo.com

Response from XbotGoSep 28, 2026

Hi Rachel, We’re really sorry to hear about this experience with your Falcon. We understand how disappointing it must have been to set it up for your son’s travel baseball game and then find that a 1 hour and 40 minute game resulted in only about 30 minutes of usable footage. Having the live stream repeatedly stop and missing important plays makes the situation even more frustrating, especially when family members were counting on being able to watch from home. The fact that you were right next to the camera and connected throughout the game makes us especially keen to understand what went wrong. This is not the experience we want for anyone using Falcon to capture their games. Please keep an eye out for the email from Trustpilot and reply with your contact information. We’ll have someone from our team reach out to you directly, take a closer look at what happened, and continue following up with you until we’ve done everything we can to get this resolved. Thank you for bringing this to our attention. We genuinely appreciate the opportunity to look into this properly. Warm regards, XbotGo Service Team

Response from XbotGoSep 28, 2026

Hi Tina, We’re really sorry for the frustration this delivery experience has caused. We understand how disappointing it is to have spent nearly £900 on a package and still be waiting for the main part of your order, especially when you were hoping to use the Falcon for a game this weekend. We also understand your frustration with receiving automated responses when what you really needed was someone to look into the fact that the tracking had not been progressing. That should have been handled more clearly, and we’re sorry we didn’t do a better job of keeping you informed. Please keep an eye out for the email from Trustpilot and reply with your contact information. We’ll have someone from our team reach out to you directly, review the delivery status and your order with you, and continue following up until we’ve made sure everything is properly resolved. Thank you for bringing this to our attention. We’ll do our best to make this right. Warm regards, XbotGo Service Team

Response from XbotGoSep 22, 2026

Dear Jonathan, Thank you for sharing this feedback. We’re sorry to hear that the ProSoccer AI Analysis didn’t meet your expectations, particularly around the processing time and the amount of data provided in the report. We understand why this would be frustrating, especially after paying for an analysis and expecting more useful match insights. We’d really like the opportunity to look into your specific analysis and better understand what happened. Please keep an eye on the email from Trustpilot — our team will reach out to you there so we can follow up with you directly and work through this with you. We take this feedback seriously and will make sure your concerns are properly followed up on. Warm regards, XbotGo Service Team

Response from XbotGoSep 22, 2026

Dear Matt, We’re sorry that the way this was handled left you with this impression. We understand that you were simply looking for a way to purchase an additional Quick Release Plate, and your request should have been handled more clearly. We take your feedback seriously and will review how this was communicated internally. If your original request has not been fully resolved, please keep an eye on the email from Trustpilot. Our team will reach out to you directly so we can follow up on your case and make sure we do our best to get it resolved. Thank you for bringing this to our attention. Warm regards, XbotGo Service Team

Response from XbotGoJun 15, 2026

Dear Melissa, We’re really sorry to hear about your experience—especially after you gave it time and tried to make it work. What you described with the tracking drifting off the field and the recording stopping early isn’t how the system should perform, and we completely understand how frustrating it is to miss most of a game because of it. Please keep an eye out for a message from Trustpilot and share your contact details there—our team will reach out directly to look into this with you and make sure it’s properly resolved. Warm regards, XbotGo Service Team

Response from XbotGoMay 11, 2026

Hi Tara, We’re really sorry this has been your experience — especially when player tracking was such an important reason for choosing XbotGo. We can understand how disappointing that must feel. Player-specific tracking is a feature we’ve been working hard on, and it’s currently in testing as we want to make sure it delivers a reliable and smooth experience before full release. We’d really like the chance to make this right. Please keep an eye out for an email from Trustpilot, or feel free to share your contact details there — our team will reach out and continue working with you directly. Thank you for taking the time to share your feedback with us. Warm regards, XbotGo Service Team

Response from XbotGoMar 20, 2026

Hi There, We’re really sorry to hear about your experience — this is definitely not the standard we aim for. Affiliate commission issues are something we take seriously, and in most cases they’re related to tracking gaps or missing details rather than intentional delays. That said, we understand how frustrating this must feel from your side. Could you please keep an eye out for an email from Trustpilot? Our team will reach out to you directly to get more details so we can prioritize your case. We’ll make sure someone follows through with you and works toward a proper resolution. Warm regards, XbotGo Service Team

Response from XbotGoFeb 27, 2026

Dear Christopher, We’re truly sorry to hear about your experience — missing part of the game, especially key moments, is understandably frustrating. That’s certainly not the experience we want you to have with XbotGo. We take feedback like this very seriously and would like to better understand what happened so we can help resolve it as quickly as possible. Please keep an eye out for a message from Trustpilot with instructions on how to share your contact details with us. Once we receive your information, our support team will reach out directly to investigate and assist you further. Thank you for bringing this to our attention. We appreciate the opportunity to make this right. Warm regards, XbotGo Service Team