Because we care! Our primary goal is to serve you, individually, one customer at a time, with exceptional product knowledge, outstanding service, and a diverse collection of high quality drum and percussion instruments. Every one of our customers has very specific requirements, and we pay close attention to meet and exceed them. Package all of this up with the best web shopping experience that assists you at every step to find exactly what you're looking for as quickly and efficiently as possible, and that's what we deliver.
X8drums (x8drums.com) has 304 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Brandon
I didn't know what to expect when I order from this company but they kept me informed of my order status the entire time, which I don't normally get when I've ordered things from other companies in the past. The free shipping was also a wonderful surprise. I would recommend X8drums to anyone looking for a great deal and fantastic service.
Response from X8drumsDec 23, 2014
Hi Brandon, Thanks so much for your feedback! Enjoy your cajon :-)
derek
Great products. Good prices. Good customer support.
lauren
Very helpful.
Chelsie
The drum I ordered came fairly quickly and came in one piece! :) The only complaint I have, is that it wasn't mentioned that I would have to pay customs dues...but that also may just be my own ignorance. In all, a great experience though!
nancy
Easy product search and fast customer service..all questions answered online or by phone..fast shipping and delivery..all products made with solid craftsmanship and quality..beyond the best among all the rest..X8 drums will blow you away..click on by and surf the store..purchase an instrument and enjoy your musical ride😆
Todd from A.
Enjoyed ordering off the website. My daughter really wanted a djembe as a gift, and I wasn't sure about just which drum would be best for her. The videos you had embedded on the site, talking about the different size djembes and how to fit a drum properly, hearing how each sounds when played, and the tuning of the drums was REALLY helpful. I was happy to purchase. However, almost two days AFTER placing the order, I received an email requesting an ADDITIONAL shipping charge to get my order to Alaska. Based on the dimensions and the weight reported, I found that USPS 3-day shipping would total out to roughly both what was originally quoted during purchase plus the additional charge requested after the sale. I paid the additional shipping, but will be watching the shipping to see if I receive my order in the 3 day expected window. Adding shipping costs after the purchase feels to the consumer like a scam. My feeling is that most would not research the rates to verify, they might just cancel an order. I would encourage X8 to make sure the website is accurately charging shipping the first time. Finally, if you are going to offer free shipping, offer it to ALL states, not just the contiguous states. My research found that shipping via USPS to Maine costs as much as shipping to me in Alaska, but if I lived in Maine and purchased the djembe that I did, I would have received free shipping. USPS ships priority mail based on size and weight, regardless of whether I live in Alaska. Hopefully, the quality of the product will outweigh my displeasure with X8's shipping practices.
Response from X8drumsDec 23, 2014
Hi Todd, Thanks for your feedback about shipping to Alaska. I just tracked your package and it is showing as out for delivery today and I agree with you in hoping that the quality will outweigh the shipping frustration. I'm confident that the Celtic Labyrinth djembe will do just that. Your comments about the free shipping are taken very seriously and will be discussed as part of our 2015 plans. As one of the founding partners of X8 Drums, I have always wanted to make sure that we never profit on shipping and sometimes that puts us in a situation like we had with you where the actual cost is more than the company can absorb. Definitely no scam here, but I see where you are coming from. Thanks again Todd - Happy Holidays to you and your daughter! - Kristin
brittany
Found what I was looking for and a great preice, fast shipping and will arrive just in time for Christmas!
Response from X8drumsDec 23, 2014
That's great to hear Brittany! Thanks for the feedback and I hope the Groove Djembe is a huge hit! - Kristin
Patrick
Very easy 2 order products. Great communication
