X8drumsReviews of x8drums.com

Response from X8drumsJun 23, 2015

UPDATE: Catherine sent this email to me after finding out that the item was delivered: I wanted to let you know that I am very impressed with your company. I was given the chance to write a review on trust pilot, at the time my son had not received the order and I posted that on the review. I would like you to post for me that I think your company is great!! I received a call today from Art. He assured me that if my son did not receive the order that you would take care of that. It is great to know that you company follows thru on reviews and strives to givee great service. My son confirmed today that he received the package. I called Art back to let him know. He was very pleasant and helpful. You are running a great company online with a personal touch! I would rate your company a 20+++. Thank You very Much!!! ----------------------- Hi Catherine - I checked with our customer service manager and he was not aware of this situation. He is contacting you and UPS today to get this resolved as quickly as possible. Please call us at 800-771-9645 if you have any further details you can provide. Thank you, Kristin

Response from X8drumsJan 8, 2015

Hi Jonathan, Thanks for taking the time to inform us of this error. My apologies that it's taken so long to correct this issue. Please note that we recently switched platforms that host our online lessons and there have been some minor hiccups including the wrong video tutorial falling underneath a different title. Please note that we will send the correct link to the video you wanted. Let me know how I can continue to assist. -mark

Response from X8drumsDec 23, 2014

Hi Julie - I am glad we had a chance to talk this afternoon after your experience with our Chat team earlier in the day. To reiterate, I do sincerely apologize for the experience you had on chat. Our business depends on making the full shopping experience for every customer thrilling. We're here to make people happy through music and with excellent customer support. When we fail to meet those goals, we stop to regroup and learn from our mistakes. We then move forward with that experience under our belts to make us better at our jobs. Regarding your package, we are able to tell what stage each of our orders is in, no matter what warehouse it ships from. This was not explained correctly in the chat you had with our staff. I looked up your order and saw that it was in transit as of 1:30 today and is scheduled for delivery on the 26th via USPS Priority Mail. I am crossing my fingers hoping that it will arrive early in time for the big day. If not, we will certainly accept the package back at our expense. I thank you for your feedback. Sincerely, Kristin

Response from X8drumsNov 10, 2014

Hi Courtney, I saw your email this morning and am so sorry to hear that you were unable to access the file. I was testing Wistia as a video delivery platform because it is so compatible with various devices. It seems though that the sign-up requirement is a pain for folks and delays accessing the content so I am going back to straight file download until I can create a better delivery experience. In your case, I uploaded the video to Google Drive. You should have no problem downloading it from there since you already have a Gmail account. Please let me know if you do though and I can try something else. ****The link was sent to you via e-mail**** (It was still showing as "Processing" when I sent this email but you can still download it.) Sincerely, Kristin P.S. Please accept my apology for not replying sooner. Our office is closed on Sat. and Sun. so we respond to weekend messages on Monday.

Response from X8drumsNov 10, 2014

Hi Victor, I'm glad to hear our webmaster was able to work with you directly to get you the lessons. I hope you're enjoying the complimentary lesson as well! Our sincerest apologies for the technical difficulty you experienced. Our intention is to always provide exceptional customer service and satisfaction!!! Let us know how we can continue to help.