Alex
ordered djembe skin
The price for the skin was good and a good size. Shipping seemed a bit high for the weight. Good overall.
Because we care! Our primary goal is to serve you, individually, one customer at a time, with exceptional product knowledge, outstanding service, and a diverse collection of high quality drum and percussion instruments. Every one of our customers has very specific requirements, and we pay close attention to meet and exceed them. Package all of this up with the best web shopping experience that assists you at every step to find exactly what you're looking for as quickly and efficiently as possible, and that's what we deliver.
X8drums (x8drums.com) has 304 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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Alex
The price for the skin was good and a good size. Shipping seemed a bit high for the weight. Good overall.
Jose manuel O.
i ve had a good experience, buying in this page
Madison
The product was much nicer in person than it had even appeared in the picture, it's exactly what we wanted and is made beautifully and shipping was quick and precise.
Dawn
I ordered the King Chitah Pro Elite Djembe. The price was great, and the sound quality and ease of playing sounds professional to me! Id go with this drum ;)
Regina
You could tell it was new ...some kinks to work out. Good Luck !!! I am sure it will be great. Chat experience was A++++ !!
julie
Ordered item Thursday, by Monday 3pm it still had not shipped. Online chat service rep Art could not tell me when it would ship. No apology, no information, just argued with me. Very bad service. I paid for Priority Mail $20 shipping, Art said that was not 2-3 day shipping. He said the distributor is shipping the product not X8, and they had no control over when it would go out. They are busy during the holidays. Every other online company is working harder and faster during the holidays and when someone pays for 2 day shipping, they get the item out, or at least understand that someone needs to know when an item will ship.
Response from X8drumsDec 23, 2014
Hi Julie - I am glad we had a chance to talk this afternoon after your experience with our Chat team earlier in the day. To reiterate, I do sincerely apologize for the experience you had on chat. Our business depends on making the full shopping experience for every customer thrilling. We're here to make people happy through music and with excellent customer support. When we fail to meet those goals, we stop to regroup and learn from our mistakes. We then move forward with that experience under our belts to make us better at our jobs. Regarding your package, we are able to tell what stage each of our orders is in, no matter what warehouse it ships from. This was not explained correctly in the chat you had with our staff. I looked up your order and saw that it was in transit as of 1:30 today and is scheduled for delivery on the 26th via USPS Priority Mail. I am crossing my fingers hoping that it will arrive early in time for the big day. If not, we will certainly accept the package back at our expense. I thank you for your feedback. Sincerely, Kristin
phillip
Very easy to order, great prices ,
Timothy
The staff called me to inform me of an item being phased out but we handled it quickly. Great experience. I definitely recommend them.