Wesley
Website works sometimes, but not on my laptop anymore...
I started purchasing from X8 right before the change to the new website. I had no problems with the old site on my 5 y.o. laptop. I can't complete any orders with the new website. None of the drop-down menus work on my laptop now- whether I use IE or Chrome browsers. I have to use my wife's laptop that is a few years newer. However, the drop-down menus either don't work or have a substantial lag time. We have high-speed internet, so I doubt it's the connection. If I have to choose the size or color on an item, I just don't buy it. For the check-out, I've been able to use the tab function when the drop-down for State, etc. doesn't work. I liked the functionality of the old website more than the new one. If others are having the same difficulties I am, I'm sure you're losing business. While this new social media push with the bonus program can spread your brand recognition to a wider audience, your company can't grow if people can't select items from your website and successfully complete the checkout.
Response from X8drumsDec 1, 2014
Hi Wesley, Thanks for the feedback! Our apologies that the new design and web platform is causing you difficulty. We are currently working very closely with our new hosting company to ensure glitches and bugs like this are kept to a minimum. Your information is insightful and we will be passing it along and working on getting these issues rectified. It is our goal to strive for excellence and to make sure all of our customers are having the best on-line experience possible! Thanks again for taking the time time write. Always appreciated.