WyzeReviews of wyze.com

I bought a Wyze Cam v3 as a birthday gift from the Wyze website. When you put the item in the cart, they package it up with purchase protection and a one-month trial of the CamPlus subscription. In the very fine print of the order confirmation email, they say that you are now enrolled in a monthly subscription and have to log into your account if you want to cancel. I didn't even create an account... I just purchased a camera. I tried to contact the support email listed on the Paypal site along with the charge and got a bounce-back message saying that the email didn't exist. I needed to dig out the order confirmation, create an account, and then cancel this subscription that I was essentially tricked into subscribing to. It's a deceptive and unethical business practice. I can't imagine how many folks get victimized by it. I hope the $2.99 is worth having a garbage reputation forever and no repeat customers.

Dreadful system, completely unreliable. Constantly going off line and unable to view livestream. I am in the UK whom they have stopped selling to. The advice, when I get it, is always to power off and power on again. It will work for a while then stop. Strangely the alerts work, just not the feed. I wish it was good but sadly the updates seem to have made it very buggy. My experience goes back years and sadly it has not improved.

No customer service AT ALL. E-mail, phone, anything is hard to come by. And when you do find the information. Their e-mail isn't looked at anymore. Oh and when I call them... No one picked up! I waited for almost an hour. There was a brief moment when it rang and then it went back on hold. Spoke to no one. Oh the support line is in Washington. I just got my phone bill and got billed almost $60 for long distance call AND I SPOKE TO NO ONE. Do I recommend them? Before... but now.... not at all. I say STAY AWAY from this company whatsoever. There are many reviews and forums over on reddit and trustpilot who says the same thing!

The camera we were using has not been working since June 2024. We switched over to fibre optics 5G as we had no choice from our cable company and the camera would not connect no matter what we tried. I attempted to cancel our subscription but it is to no avail. Nov 17 2024 WYZEZ debited our credit card for another year even though we cancelled. I cannot even find where our credit card info is stored in the app. Their instructions on line on how to cancel are so confusing and they are AI generated, there is no proper solution. There is a phone number but the number is NEVER answered. They do not offer/allow refunds either. We are really angry with this situation. FREE ADVISE: DO NOT PURCHASE A WYZE CAMERA, NOTHING BUT TROUBLE. IF YOU DO PURCHASE, BE PREPARED FOR A RUN AROUND. THIS WYZE COMPANY ARE THIEVES AND LIARS. THEY ARE NOT "WISE" AND THEY DONT KNOW HOW TO RUN A BUSINESS. THEIR CUSTOMER SERVICE "SUCKS" TOO.

I placed an order on 11/12/24 by mistake and tried to cancel within 51 minutes of placing the order. I am told there is actually a 2hr window to cancel. WYZE shipping disregarded the cancellation and charged me and shipped the order (I attempted to cancel). I returned the order promptly and then WYZE still did not give me a full refund like every other company will do. They charged me almost $10.00 for their shipping department's error. I cannot recommend this Company WYZE to anyone. They mess up and steal from their customers.

I used to be able to play back video without purchasing a subscription, now u can’t even play back! Wyze used to be a good option but now I’ll go with another company maybe adt or someone else because Wyze isn’t for the ppl their just like big companies their for a profit!

They say you get a free trial, so I was leaving for Costa Rica for a week, as soon as I got back I cancelled the free trial. They questioned why on the app and I stated it was only needed temporarily. Well, 3 weeks later they charged me for 3 camera monitoring. My cameras are unplugged and I cancelled it. This is not the first time they did this and they don't give refunds, I disputed the charge with my Credit Card company so we'll see. I love the cameras but this bull$h1t is wrong if not totally illegal.

Since the last app update these cameras are useless. The problem is the App because on my old phone which the app was NOT updated the cameras work fine. On my tablet, as soon as the update was installed you cannot view any events without the app locking up. Worse yet is the fact that their support seems to not care at all. Since there is a multitude of complaints, all they have to do is either fix it or roll the update back. DO NOT BUY THESE CAMERAS. You will be sorry.