Wyndham WorldwideReviews of wyndhamworldwide.com

I have been a WorldMark owner since 2008, and what was sold to me as a family legacy of vacations has become a source of dread and financial stress. From the very first event — advertised as a "dinner" but delivered as finger food and hours of rotating salespeople — I should have known what I was getting into. Every check-in since has felt like walking into a trap. The "owners' breakfast" is anything but optional. Sales presentations are relentless: soft refusals get redirected, hesitation becomes an opening, and the goal is clearly to wear you down until you say yes just to be released. In August 2022, while I was still recovering from a serious motor vehicle accident, a representative called me to push additional credits. I was foggy and vulnerable. I barely remember the conversation. That a major financial decision was pushed on me in that condition says everything about how this company operates. Maintenance fees were mentioned at signing — but the fact that they increase every single year with no ceiling and no transparency was never made clear. What was framed as a gift for my children is actually a growing financial burden I would be passing down to them. When my contract neared payoff, the calls escalated — from multiple numbers, because their sales team knows people stop answering ones they recognize. I eventually had to block WorldMark on my phone entirely. I would not recommend this company to anyone.

I became a Wyndham customer in March 2015 after attending a sales presentation in Lahaina, Maui. Like many others, I was encouraged to purchase under significant pressure with promises of bonus points, extra vacation weeks, and VIP status if I acted immediately. Unfortunately, those promises were never fully honored. The extra vacation vouchers were unusable, and the Wyndham Rewards credit card delivered such minimal value that it never helped offset maintenance fees as advertised. Over time, additional hidden costs and limitations surfaced. For example, automatic enrollment in RCI came with a $130 per-use fee that was never clearly disclosed, and availability was extremely limited. Third-party vacation weeks had restrictive booking windows and little to no customer support. In 2018, I was persuaded in Kauai to switch to a deeded ownership at Bali Hai Villas based on assurances of lower fees and better booking priority. This, too, failed to meet expectations. The most concerning experience happened in Sept. 2025 during a visit to Waikiki. I simply wanted to remove my ex-husband from the ownership. Instead of offering a solution, I was told the only way to do so was to upgrade into Wyndham Access—requiring an additional $22,000. I was reassured by multiple reps, including an in-office attorney, that I could later sell through Wyndham Cares and recover most of my investment. This turned out to be untrue. I later learned a simple title change could have been completed for about $400, information that was never disclosed. Subsequent visits to other locations only brought more conflicting information, high-pressure upgrade pitches, and no clear path to exit. I was eventually told I cannot exit until all financial obligations are paid in full. After years of unmet promises, hidden fees, and misleading guidance, I feel deeply frustrated and misled.

My wife and I have been Wyndham owners for years and have reached a breaking point. What started under Fairfield has become a nightmare since the Wyndham buyout. From the beginning, we were misled. At our sales presentation in Las Vegas, we were promised we could resell the timeshare at any time due to "constant demand"~completely false. We gradually purchased more points to reach Gold status after being told we'd be grandfathered in if thresholds changed. They weren't honored.When the requirement jumped to 600,000 points, we were downgraded to Silver without warning. At every property check-in, we are harassed by sales staff. When we decline owner up date meetings, they call our room four or more times a day, knock on our door, leave notes, and call our cell phones. When we do attend, two or three salespeople badger us to upgrade, repeatedly ruining our vacations. Most recently, during a Las Vegas trip in November 2025, a finance agent promised to lower our interest rate an d eliminate payments starting that month. Instead, we received two unauthorized credit card in the mail, our balances we not resolved, and new charges were added without our consent.We never authorized these accounts. We have formally requested cancellation of our contract. We can not in good conscience recommend this company to anyone. The sales tactics are deceptive, the promises are broken, and the financial manipulation is deeply concerning.

What started as a simple timeshare purchase in 2009 has turned into a nightmare of financial stress and broken promises, driven by what we can only describe as deceptive and manipulative sales tactics. During a March trip to New Braunfels, Texas, we were bombarded with at least six reminder calls to attend a “30-minute” informational update. Instead, we were trapped in a 4.5-hour high-pressure sales ordeal. A representative named Chris Gonzalea repeatedly told us that if we made a one-time payment of $4,957.35, our maintenance fees would be permanently frozen and that 10,000 points could be converted into $3,100 in cash. Neither of these claims were true. There is no such cash conversion option, and our maintenance fees have continued to increase every year. We clearly stated we did NOT want or need more points, yet somehow, we ended up enrolled in a loan we never knowingly agreed to. Before a Zoom call with Jimmy Morales, Chris told us not to ask any questions. When Paul tried to speak up anyway, Chris physically stood in front of the screen to block him. We were never made aware we were signing up for a $30,000 loan. After returning home and reviewing the documents, we immediately contacted WorldMark only to be told the 5-day cancellation window had already passed—a deadline we do not recall ever being disclosed. Now, as retirees, we are stuck with a massive, unexpected financial burden that we cannot sustain. Even worse, we’ve learned this debt doesn’t end with us—it can be passed on to our children. This entire experience feels dishonest and predatory, and we deeply regret ever trusting this company.

What a joke of a company

Our experience with Club Wyndham was extremely disappointing!!!!! Bellow F rating! From the initial marketing solicitation by LaJoyce Lewis, through the lengthy sales presentation and subsequent interactions with management, we were repeatedly promised benefits and incentives that were never delivered. We attended the presentation based on specific representations made by their team over 90 minutes long, yet after the presentation we found ourselves having to repeatedly follow up regarding the promised incentive, with little to no resolution, including manager Jamie whom we tried to follow up for over a week, and he continued misleading us. A unethical, dishonest experience overall! The sales process felt highly pressured and began with discussions of memberships costing tens of thousands of dollars before being reduced to lower-priced options. Unfortunately, our experience left us feeling that the promises made during the sales process did not match the reality of what was delivered. What has been most frustrating is not only the failure to receive what was promised, but also the amount of time and effort required to continually chase answers. Customers should not have to repeatedly follow up to obtain incentives or benefits that were used to encourage attendance in the first place. Based on our experience, we would strongly advise consumers to carefully research Club Wyndham, read reviews from other customers, and fully understand all terms and promises before attending a presentation or making any purchase decision. Or simply RUN AWAY from them as fast as you can! We have filed complaints and are pursuing additional avenues to address our concerns, including reporting the matter to consumer protection organizations. We encourage anyone who has had a similar experience to document everything and pursue the appropriate channels for resolution. Total SCAM!!!!

We attended what was advertised as a "no pressure" presentation in Pigeon Forge, TN in November 2021 and left having purchased a Wyndham timeshare under deeply misleading circumstances. The sales process was high-pressure and manipulative — additional salespeople were repeatedly brought in when we hesitated, prices were dropped to keep us at the table, and we were told the deal was only available that day to prevent us from thinking it over. We were told this was an investment, not just a vacation purchase, and that we could rent it out to generate income that would cover our payments. We were also promised Hawaii trips for $250, multiple weekend getaways to Pigeon Forge per year, and points that would roll over. Not one of these promises has been true. The contract signing was rushed and chaotic, with no explanation of the Truth in Lending disclosures or total financial obligations. We were not told about the RCI exchange fees, the cancellation window, or that maintenance fees would increase every year indefinitely with no cap. By the end of that day, a $5,000 charge had been placed on a Wyndham credit card we did not knowingly apply for. In the years since, every attempt to book a vacation has been met with no availability or insufficient points. Despite paying over $20,000, we have never been able to use this timeshare. This was a deceptive transaction from start to finish, and we would strongly caution anyone against attending one of these presentations.

If I could leave NEGATIVES STARS I would. My friend died leaving me her Wyndham ownership in her will. She wanted me to travel. Wyndham told me I had to have a very small ownership first and they would blend the two ownerships together. Did that and then they said oops just kidding - we will not be honoring the will/probate. Tried to void the contract for my “small ownership” as a result of their decision and they said - sorry for your luck but no takes backsies. I despise this company. I had no idea what snakes they are until this happened. My friend was absolutely fooled by them and made it seem like the best thing to happen to me. It will end up costing me $$$$$ thousands. PLEASE RUN FROM THESE SNAKES. Don’t buy!! Don’t go to “information sessions”. Don’t answer their calls!! It’s one of the biggest scams in the world. Please learn from my experience. These people are disgraceful.