Wyndham WorldwideReviews of wyndhamworldwide.com

We were approached at a desk by Worldmark reps in the Luxor while asking about Titanic Exhibit tickets and lured in with an offer of free Cirque du Soleil tickets in exchange for attending a "quick" presentation. What followed was anything but quick. We were shuttled to another location and handed off between four different salespeople. Dante Fortson, Shane Kazaz, manager Mark Desrochers, and finally a "closer," Mark Estebar, over video call — across nearly five hours. Every time we said no, a new person appeared with a new pitch: more points, more free weeks, more pressure. We told them repeatedly we weren't interested because we were saving for our daughter's college tuition, but that was treated as an objection to overcome, not an answer to respect. We were told the timeshare was an "investment," that our payments and maintenance fees would never increase, that family could use it and reimburse us, that we could travel "anywhere, anytime," and that pets were welcome almost everywhere. None of this held up. By 4 p.m., exhausted, hungry, and with another show ticket already booked, we signed just to escape the process. The closing "review" was really just being told where to click to sign on DocuSign — no real walkthrough of the interest rate, fees, restrictions, or cancellation window. We later learned the rescission period had already lapsed before we even left Las Vegas. Once home, reading through nearly 200 pages, we discovered the real terms contradicted almost everything we'd been told in the room — the flexibility, the fees, the pet policy, all of it. If you're approached anywhere in Vegas with a "free show tickets" pitch that leads to a timeshare presentation, walk away. We wouldn't have signed anything if we'd been told the truth upfront. Thomas & Brandie Everitt

I absolutely LOVE my Wyndham points and been using them every year. I'm a bit more flexible and persistent but I know what it takes: like calling everyday for 6 days in a row but then BOOM July 4th week from the 1st thru the 7th popped open and I got to book it! Yes my maintenance fees have gone up a bit but such is life. I use my points in Tahoe mostly but I have been to a ton of our resorts and really enjoy them. Still using points with same value that I bought in 2005!

We are extremely disappointed with our Club Wyndham membership. We purchased in November 2024 after attending a sales presentation where we were told this was not a traditional timeshare, that booking would be easy and flexible, and that popular destinations would be readily available for our family and friends. In July 2025, we were pressured into an upgrade based on those same promises. The reality has been completely different. Many of the destinations highlighted during the sales presentation, including Dollywood and Disney-area resorts, have consistently been unavailable when we tried to book. The reservation process is frustrating, time-consuming, and far more complicated than advertised. Since purchasing, we have only been able to use the membership twice. A trip to Galveston for our son and grandchildren was only possible because a sales representative used his own points to help secure the reservation. Another family vacation to Gatlinburg required more than six hours on the phone and multiple transfers before accommodations were arranged. Even then, our son's family had to move between accommodations several times during the trip. To make matters worse, they discovered that non-members could book the same resort for less than what members effectively pay through ownership costs and fees. As retirees on a fixed income, we continue making payments for a product that has not delivered the value, access, or convenience that was promised. The gap between the sales presentation and our actual experience is substantial. Had we known how difficult it would be to book desirable destinations and how limited the benefits would be, we never would have purchased or upgraded our membership. Based on our experience, we cannot recommend Club Wyndham. We feel misled by the sales process and deeply regret our decision to buy into this program.

Booked a 4 day 3 night promotion in Orlando thru a phone call Since it is a Wyndham promotion, we expected to stay at a Wyndham property. First mistake. We were put in a Hyatt House property 15 miles from where our tour was scheduled. Since this was not a Wyndham property, we were required to pay $20/day for parking. We had no choice as to were we stayed. Tour was for 11:30 AM which we expected some type of lunch, however there was only snacks available. Being a diabetic with no food is like being on an island with nothing. We repeatedly told our host that we needed to leave, to no avail. After him, we had to take a room tour and sit with 3 additional employees. This is unbelievable how they treat potential buyers. This was one of the worst experience my wife and I have ever experienced.

I was a satisfied Club Wyndham owner with affordable monthly payments and benefits that met my expectations. When I attended a sales meeting with Mr. Payne, I was open to learning about an upgrade but made it clear that I relied on the accuracy and honesty of the information presented because I was not familiar with Wyndham’s programs. During the approximately two-hour presentation, Mr. Payne explained the ownership program, changed my home resort from Hawaii to another location, and assured me he would be my primary point of contact. Unfortunately, he became difficult to reach after the sale, and his responsiveness was inconsistent despite those promises. A major factor in my decision to upgrade was Mr. Payne’s representation that my unused ownership points could potentially generate up to $10,000 annually and help offset my maintenance fees. This claim significantly influenced my decision to move forward. We also discussed a monthly payment between $300 and $350. However, after reviewing the contract, I discovered the actual payment exceeded $600 per month, nearly double what had been represented. When I raised concerns, Mr. Payne assured me the amount would be corrected within 10 days and adjusted to the agreed-upon range. That never happened. The lack of follow-through, poor communication, canceled appointments, and significant discrepancies between what was promised and what was delivered have completely eroded my trust. What began as a positive ownership experience turned into a frustrating and financially stressful situation. Had the representations made during the sales presentation been accurate and honored, I would have remained a satisfied Wyndham owner. Instead, I feel misled and disappointed. Based on my experience, I cannot recommend this upgrade process and would strongly encourage others to verify all claims in writing before signing any agreement.

Hi im kayleigh and I'm 30, I went to Vegas for the first time in February from the UK, This was my first stop on my two week holiday. the day after i landed i was told to go to another hotel to listen to a time share and if you did you would get free ticket's to a show. so myself and partner went for the tour. which i didn't mind doing as my family do have a time share already with someone else. We did not look at doing the time are at this point as we didn't think it was worth it for us at this time, as we only ever buy things in full. which I made very clear at the time. so our guy changed over to someone else. who told me that they do a taster, were i would have some pre paid points and i would have 2 years to use it in a hotel and it would cost me $500. which i thought would be worth trying as they had said they had hotels in Europe. so i paid $500 right then and they asked me to sigh some document's with my details and they would get an account set up for me, which could take 42 hours, by then id no longer be in Vegas. I asked for a photo copy of the documents which i was told they would be scanned and sent to my email so i wouldn't loose them. so 3 weeks later im back in the Uk and still have nothing. so i looked up getting in contact for them. every time i tried i would get a email back after three days saying they cant find my email on the system so try again. I did this three times with all three of my email addresses and never got anywhere. i looked up phoning but i cant call the Us. eventually i looked up a number i could call in the UK and they could transfer me over, 1 hour on the phone and being past to 5 diffrent people in different departments as well as each one asked my name, address, phone number and email. which they told me they had put in wrong as I'm from the uk and not America so .com is not the right ending. still no one had sent me the documents and the last person put me on hold , cut me off and never rand me back. a few days to a week later i noticed a payment out of my holiday credit card of £142 and looked it up as i wasn't on holiday. to find out they had set me up with a direct debit to my credit card. i looked everywhere to find a email address to contact as by phone and the website were not working. i did get a email back saying that they had forwared on my conserns to the right department, so i weighted. weeks later i had nothing i emailed again asking for the email myself and was ignored twice. so i paid for a phone to call them again were i was not told why the payment had come out i had checked my email and corrected it again. i was promised the documents would be sent over which still never happened, i asked to cannel as this was ridicules, and when i looked it up i could not us in anywhere but America which is not ideal and its so expensive for me to get their and its expensive when you are their. I was told that i could not caneil it as i oonly had 5 days after i made my first payment. but if i was on holiday had no internet out the the EU and no documents to look over as it was all rushed so they could get to the next group. how can i check anything. I was contacted four months later in may from Florida asking me to make a payment as they could not get a payment from my credit card as id had a new one as the old expired. i asked why would you be taking a payment, were i was told they had taken two already of off me and that i had a $3000 loan with them and the payments were to pay it off. GOB-SMAKED iv never had a loan and id never get one, especially in another country. i said no way im not happy with this and spent an hour and a half on the phone going from person to person again. explaining you cant do this to get nowhere and promised id have the documents within 2 hours. which never came. Again. so in June after being called again I googled it to find any email for the company online so i could get through to someone as i had contacted my credit card company to report them. i was then contacted back saying it was passes to the right person and il here back soon. Weeks later now in July my partner had had a letter to go his house stating they looked at my email and claim and that they were refusing it as i had 5 days to cancel if i didn't want it, not looking at any of my points of how can i do this if 1. I'm not told. 2 with no documents to check. 3. when I'm still going to be away. I have had a phone call from Florida every single day from Florida for the last two months to try and settle my monthly payments id never agree two. my letter also said they had treid to contact me. How i emailed them to get this looked at so they had my email, i had looked at the account when i was home and was set up with my email and when i was in Vegas i gave my email which i did get 1 email from them but not my documents just my recite of my payment that day. as well as checking with three different times my email on the phone. This company is a joke, their a scam, and clearly money grabbing Americans, im discussed and put off for life

This is a scam!!! Please stay out of this people. You are gonna lose your money. Period!!! It happened to us

A free stay for a meeting was denied later because they booked thru Expedia w/o our permission! We were dbl-teamed for hrs until we bought "the dream." Pd the balance in 30 days int-free but were wrongly charged int that took months to get refunded. Our helpful go-to sales reps for any questions immediately ghosted us after the 3-day cancel a contract period was up! Later learned a $21k "investment" that you expect to grow in value & can pass down to heirs was worth zero the next day. You could keep your $21k, earn $1k/yr on the savings, plus avoid $1k/yr maint fees that get bigger every year. $2k/yr would buy a lot of days in a nice hotel & you'd still have your $21k! Most of the offers to use & buy more points aren't worth it. During a vacation we attended an "update" meeting that was actually a hard-sell period. For attending, we were "given" a free week's stay at other resorts (few worthwhile choices) that we would have had to PAY $199 for! Wyndham Rewards is separate & their creditcard might be worth it if you only use it for grocery stores, gas stations, or Wyndham hotels. Definitely DO NOT waste your money on a Wyndham Resorts timeshare!