Barb U.
Don't fall for Wyndham's deceptive sales tactics
My wife and I have been Club Wyndham members for over ten years, during which time we signed five contracts. Throughout that period, every sales presentation followed the same pattern: hours of high-pressure tactics, rotating managers brought in one after another when we declined and promises that proved to be false. We were repeatedly told the timeshare would grow in value and could be passed on to our heirs as an asset — neither of which has been true. Instead, maintenance fees have climbed every year, and we now face the prospect of leaving our family a significant financial burden they never asked for. The conduct at these presentations was often deeply inappropriate. Family members who used our timeshare and attended required sales meetings were treated rudely when they declined to buy. One representative dismissed a family member with "What are you doing here then?" Another used a personal cancer diagnosis as a sales tactic on our nephew. Our most recent experience, in January 2025, was the most troubling. A representative befriended us at dinner the night before a presentation, and the following day used false promises about rental income to persuade us — two retired people over 65 living on a fixed income — to sign a contract exceeding $125,000. We said no repeatedly. Each time, another manager appeared. No one ever assessed whether we could afford what they were selling, despite the enormous sums involved. We have since had to draw from retirement savings to manage the debt these contracts created. We were misled about the product's value, the true cost of ownership, and our long-term financial obligations. This company's sales practices are predatory and exploitative, particularly toward older consumers on fixed incomes.
