Wyndham WorldwideReviews of wyndhamworldwide.com

I am a woman in my 60’s living on social security and my savings. I saved for a trip to Las Vegas and was so excited to take a break.  On the morning of 9/30/24 a friend and I went downstairs in search of breakfast.  I was feeling ill and desperately needed coffee and food after a great night on the Vegas strip.  We were rushed by a man and woman who assured us they had coffee and ushered us to go with them.  The next thing we knew we were in what turned out to be a high pressure sales pitch that was big on supposed perks and short on details.  The entire episode took more than 4 hours.  I finally got coffee after 3 hours. There were numerous staff involved, and the “team” consisted of many different salespeople. The only staff name I saw on the paperwork was Steven Miller.  Company names included in the huge stack of papers I was eventually given included Shell Owners Club - West; SVC - West LLC; Wyndham Vacation Ownership; Shell Vacations, LLC, Travel + Leisure Resort Development Inc.; I recall at some point that they asked for my signature.  They did not disclose that the signature would be used no less than 14 times on paperwork, much of which I did not see or read until after I got home.  I did not know I had just 3 days to change my mind.  I did not know they were opening a new credit card for me so they could charge maintenance fees to me monthly.  And I certainly did not know my children would be burdened with the remainder of the resulting $40k debt plus monthly maintenance fees if I passed away. These companies and their predatory practices need to be stopped.

My experience with Wyndham Timeshare has been nothing short of a nightmare, marked by deceptive sales tactics and unfulfilled promises. What began with a slick presentation in Waikiki quickly devolved into a costly lesson in corporate dishonesty. During the sales pitch, we were shown a pristine beachfront property, only to later discover our actual timeshare was a dilapidated building requiring a 30-minute walk to reach the beach - not the "couple of blocks" promised. The "exclusive" property turned out to be available to anyone for $89 per night, making our investment seem absurd. The points system is a labyrinth designed to frustrate owners. Despite promises of flexibility, booking availability is consistently non-existent unless you're willing to pay additional "system navigation" fees to their representatives - a practice that reeks of exploitation. We lost all our accumulated points due to undisclosed rollover requirements, with customer service offering only worthless REI points as compensation. The property itself was a major disappointment - a cramped studio with basic amenities, far from the luxurious accommodation showcased during the presentation. Adding insult to injury, the escalating monthly and annual fees were conveniently omitted during the sales process. Wyndham has mastered the art of overpromising and underdelivering. Their sales tactics border on fraudulent, and their customer service is designed to deflect rather than resolve issues. Save yourself the headache and avoid this timeshare trap at all costs. You'll find better value and honesty at standard hotels or vacation rentals.

Dom, the bully, and Blaze, both salespeople at Wyndham scammed me into purchasing a $37,500 package because they claimed that my ownership was worthless. They told me that in order to keep my investment going I needed to make an additional purchase. They completely took advantage and repeatedly lied persuading me into purchasing something that I never needed in the first place. I am putting my experience out there hopefully to help someone from making the same mistake I made. Dom coaches you not to say a word when you sign the contract, so no questions are allowed. They don’t explain entirely what you are signing either. They say only what they want to say to get you to sign a contract that keeps you tied to them. I wrote a letter to their CEO, and I am hoping that they have the decency to do what is right and cancel my contract before legal enforcement is necessary. These people are scam artists.

Wyndham Vacation Ownership offers “free gifts” to trap people into making purchases that they cannot financially afford. Even if the affordability was there, the ability to use the timeshare is not. We were told we would receive a hotel gift card if we went on a short tour of the hotel. We agreed and arrived early the next morning but unbeknownst to us, we were escorted by bus to an unknown location and subjected to a relentless sales presentation that lasted several hours. They embedded into our brains the private destinations only available to “owners”. We would own a portion of real estate with this billion-dollar company. We were led to believe a Wyndham Timeshare would be an investment in real estate. After several hours of back-and-forth conversations, we reluctantly agreed to the ownership, under the understanding that cancellation would be an option. However, no details on how to cancel were provided as we were breezed through many sections of the contract when we signed. We have faced numerous issues with the timeshare, including difficulty accessing the booking website. We had even more problems trying to pay our fees, even though we contacted customer service for months to resolve it. This led to our payments being declared “delinquent” and resulted in credit disputes still pending. We have gotten zero use out of this timeshare. It has overall been a nightmare, do not subject yourself to their scams!

Our timeshare with Wyndham has been a pain since we started. The representative who stopped us said we could get free tickets and a free stay at Wyndham just by attending. We told her we were still uninterested, so she added $100 and tickets to Dollywood and free meal vouchers to local restaurants. I finally agreed just to view the presentation with my wife and our daughter. The representative wrote down the promised items on a piece of paper, sealed it in an envelope, and assured us the person checking us in the next day would provide the items. When we checked in, however, the envelope only contained a $100 voucher. The lady who checked us in said there was nothing she could change. That was just ONE of many deceptive tactics. It’s only gotten worse since that day. They told us we could cancel the contract within 10 days, but when I called Wyndham a week later, I was informed it was too late to cancel the contract. So, once again they lied to us, either about the recission period or that we were too late to cancel. It just ended up being lie after lie with them, so if your thing is being lied to, Wyndham is the perfect option.

We made reservations at the Wyndham Sea Gardens in Pompano Beach Florida at the beginning of October, 2024. We arrived from England to check in on the 8th of February, 2025, and were told that they did not have our reservation. The truth was that they had overbooked, and were turning away anyone who had not booked directly through Wyndham. I pleaded with the receptionist and although she went to speak to her manager, they were unwilling to find us alternative accommodation, and were complicit in lying about not having had a reservation for us. This is in spite of the fact that we had paid in advance and received a confirmation which I produced for their inspection. This is not what is expected of a respected brand. Advanced notification of over-booking, and actually relocating customers that they have inconvenienced, and left stranded isn't to much to ask in my opinion. Treating customers with disregard is absolutely disgraceful!

My husband and I were contacted by Wyndham Vacations offering us a weekend package to destinations not originally on our travel plans. We advised them that we would be in Washington, D.C and they then proposed a stay in D.C. We scheduled a sales meeting for 9 a.m. to avoid disrupting our day, as we had planned a trip to the zoo later. We were assured the meeting would last no longer than an hour. Although we communicated that we were not interested, we were still persuaded to take a tour. We were promised services such as concierge assistance and simplicity of booking. We were offered bonus points and, feeling worn out by 2 p.m., we reluctantly signed to end the meeting. Three days later, we contacted the company to inquire about the promised “welcome call.” However, after two scheduled phone appointments, neither call was ever received. We took it upon ourselves to watch all the online tutorials and booked a trip to Atlanta. We explored other options; we found that we either lacked enough points or there were no rooms available. Upon arrival in Atlanta, we were informed that attending a sales meeting was mandatory as part of the annual membership. We scheduled the meeting for 8 a.m., as our daughter was unwell, and we hoped to finish quickly. 35 minutes into the presentation, our daughter became ill and vomited in the hallway. As I cleaned her up my husband was whisked away to the sales area. We explained we were uninterested and were promised to be taught how to rent out the unit for profit. He completely ignored our daughter feeling ill and needing rest. Mr. Torres then brought over his supervisor, who told us the meeting would only take a few more minutes as they reviewed our current plan. However, when they returned, they claimed that if we didn’t upgrade, Wyndham could revoke all our bonus points. We are stuck with a product we cannot use, and we were forced into purchasing. Stay away from Wyndham!

Wyndham Vacation Ownership will not silence me as their business is built on a mountain of lies and immoral practices. They have yet to grant my request for cancellation, despite exercising my right to rescind the contract within the allotted period of time. On 10/26/24, we attended a presentation where we were pressured into signing an upgrade agreement. During the presentation, we were surprised with an additional $19,600.00 charge on a newly opened credit card, on top of the $1,300.00 monthly payment to be charged to my Barclays credit cards. This card was tactfully hidden from us at first; we granted signatures for a credit check not a new credit card. We were also required to recite a prepared script during the signing process, which raised significant concerns about the transparency of the transaction. Within the next few hours, we had regrets. We have made multiple attempts to cancel the transaction. I personally called Anthony Casper at 7:24 PM that same day to cancel the agreement, to which he became confrontational and unprofessional. We followed up with a second call at 8:12 PM, during which Mr. Casper acknowledged our cancellation request and promised to "start the paperwork first thing in the morning." We also left a voicemail with the title company expressing our intent to cancel. On 10/28/24 Mr. Casper confirmed via text message that he had "notified Corporate of our intentions" and stated that cancellations are honored if requested within 5 days of purchase. However, charges are still being processed on our credit cards, and Mr. Casper has become unresponsive to our communications, suddenly claiming that cancellations must be handled directly through corporate. We have thoroughly documented all communications, including phone calls with timestamps, text message exchanges, voicemails, and the high-pressure sales tactics employed during the presentation. Do not sign your life away to this company. I am stunned that they are still in operation.