WybotpoolReviews of wybotpool.com

I’ve been using my wybot for more than one year.Honestly, it’s not perfect ,but it always does a good job in cleaning floor and walls. And for the price, it’s totally worth it.

J'ai acheté le système de nettoyage robotisé de piscine WYBOT S2 il y a 13 mois directement chez WYBOT.fr et il a cessé de répondre aux commandes, ne retient pas la charge et l'application est inutile. Le panneau solaire indique un défaut, même si l'application affiche un statut de charge à 100 %, le nettoyage après charge affiche 100 %, alors que l'application affiche 1 % de charge et ne fonctionne pas. J'ai écrit au service client il y a 3 semaines car j'étais encore sous garantie de deux ans, et leur réponse a été de filmer la machine en train de se charger et de la mettre sur la station d'accueil pour qu'ils puissent examiner les problèmes. La réponse est venue de Chine, et elle est très lente. Je communique avec eux tous les jours depuis trois semaines et on m'a dit de renvoyer les deux unités dans les boîtes d'origine à mes frais, de leur transmettre les informations de suivi, et qu'ils remplaceraient les unités une fois que la boîte défectueuse serait reçue. Les unités sont emballées et prêtes à être rendues en attendant des informations supplémentaires sur l'expédition du service client. Ils n'ont pas fourni de numéro de téléphone de contact (requis pour la livraison) et m'ont dit d'utiliser le mien, ce qui a suscité des soupçons. L'adresse qu'ils ont fournie est en Allemagne et le nom de l'entreprise n'était pas WYBOT, ni n'apparaît dans les moteurs de recherche. SIGNAL ROUGE Je suis très déçu d'avoir été mené en bateau par le service client et par les performances de cette unité après 13 mois. J'aimerais que les avis que j'ai lus l'année dernière lors de l'achat chez eux soient exacts, car j'ai payé 1599 euros, et je devrai acheter un autre nettoyeur de piscine, mais PAS chez WYBOT ! FAITES CONFIANCE AUX AVIS QUE VOUS LISEZ : N'ACHETEZ PAS CHEZ WYBOT

I purchased the Wybot 2 after watching a number of positive YouTube reviews, several of which I later confirmed were sponsored unboxings, where the reviewer received the unit free of charge and had no prior pool-robotics experience to evaluate it against. In retrospect, the footage in those videos already showed the core problem: debris was visibly being pushed aside by the front tongue rollers rather than drawn into the intake. I made the same observation during six months of daily use, and want to document the specific engineering shortcomings, along with the modifications required to bring the unit to a usable baseline, one that a €/$ 120 "dumb" bouncer-style robot achieves out of the box. Traction and Buoyancy The unit is under-weighted at the front (to allow for wall cleaning) and tends to lift off the pool floor during forward motion. I resolved this by permanently attaching two 10 mm rebar rods (400 gram) to the front handle as counterweight. Front Roller / "Flapping Wheel" Design The rotating front tongues generate turbulence at the intake that actively displaces debris rather than channeling it toward the suction inlet. I removed them entirely, converting the intake into an open mouth, allowing debris to enter the vacuum stream. Fine Filter The pleated fine filter (the feature that drove my purchase decision) is functionally unusable. In low-sediment conditions it's unnecessary; in any pool with meaningful fine dust, it saturates within minutes, at which point restricted flow prevents the unit from picking up even coarse debris. Wall Cleaning The very soft rubber tongues glide over algae or dirt without mechanical removal, making the wall cleaning feature useless. A stiff-bristle brush would be much more effective but I suspect the water jet pressing the cleaner against the wall does not provide sufficient force to rotate a genuinely effective brush. Navigation Modes ("Expert Mode") All six navigation patterns are inefficient in practice. The S-Pattern is the best of a weak set, but the robot spends a disproportionate amount of battery time re-orienting at each turn, and consecutive passes almost a full cleaner-width of overlap, effectively degrading into near-random coverage over a full cycle rather than a true systematic sweep. I find it difficult to understand how these algorithms were considered ready for a product marketed as a sophisticated autonomous pool cleaner. Debris Retention on Removal The filter basket does not seal properly against the suction intake. As a result, some debris is pushed back into the pool while heavier sand grains collect in the bottom of the housing or get flushed back into the pool when the unit is lifted out at the end of a cycle. What Does Work To be fair: suction power during floor cleaning is genuinely good, and the 3-hour runtime (vs. 90 minutes on my old bouncer robot) is a real spec advantage on paper. However, once you account for actual dirt-holding capacity, real-world debris collected per cycle, and effective mesh performance, the longer runtime does not translate into better cleaning outcomes than the far simpler, far cheaper robot it replaced. Bottom Line After extensive use and major hardware workarounds, the Wybot 2 does not outperform a basic robot costing roughly one fifth the price. The marketing driven navigation modes, the non-functional fine filter, and the flawed intake design suggest the product was engineered for demo video appearance rather than sustained real-world performance and the wave of unboxing reviews from unpaid-in-cash but paid-in-product influencers, most with no baseline to compare against, obscured that fact for buyers like me. Update: Today, the application prompted me to update the firmware. After the update, the Wybot became essentially useless and there is no way to revert to the previous firmware. The robot spends now most of its time travelling in reverse, with the suction intake facing backwards making it impossible to collect any debris. It also repeatedly drives into the pool wall and continues pushing against it until what appears to be programmed maximum travel time for a pool length has elapsed. This new experience also raises serious questions about the firmware update process. An update should not be capable of turning an appliance into non-function without providing the customer with a way to restore to the previous firmware.

I had a wybot S2 that broke within the warranty period and the company replaced it right away with a brand new wybot C2.. Then just before my 2 year warranty was up the the C2 broke and they replaced that TOO with a brand new C2 unit. Super satified.

Had the wybot s2 for a year and a month. Stop working all together probably the battery. You cannot order a battery online to replace it. Called customer service said nothing we can do it is out of warranty. She advised some one would follow up with me and they never did. Basically, a $750 piece of junk after a year with no assistance provided if battery goes bad. I will not recommend their products or customer service

I had an issue with my Robot and the Customer Service Engineer (Emma) went above and beyond to provide a resolution. I worked with her for several days to try and repair my robot. We were ultimately not successful and Emma had a replacement unit sent to my home. This process all occurred in less than 3 weeks. Emma was extremely thoughtful and caring. Her customer service skills are unmatch. WYBOT truly honors their warranty policy and they have a great team on hand to support their customers. This is a great company to do business with.

6 months ago I bought a Wybot S2 Solar Vision cleaner online from Piscina y Spa, Madrid. It was clear from the beginning that the kit was not working as advertised so I sent them an email requesting a refund. No reply. I contacted Wybot who kept me going around in circles. The only way the thing works is being constantly connected to the mains. Now the rubber insulation around the solar panel is falling away due to the sun (it's a solar panel). I asked Piscina y Spa to replace the solar panel but they want the whole unit back and have warned me that I have to pay all charges for shipping there and back from my home in Portugal plus any costs connected to their "technical inspection". That is not honouring a "warranty" in my opinion. Wybot customer service are a waist of time. I have to just accept that I was fooled into buying this product by fake online reviews. I just want to concur with other reviews here and warn prospective buyers of what to expect.

Das ist ein Unternehmen, was man absolut nicht empfehlen kann, wenn man Probleme mit dem Artikel hat. Leider bekommt man vom Kundenservice sehr schlechte Antworten. Hsuptsache man hat was gekauft und garantie und und und ist ein absolutes Fremdwort für diese Firma. Es ist einfach undenkbar, was für eine Firmenphilosophie dahinter steckt.