WybotpoolReviews of wybotpool.com

Ho acquistato un robot A1 e dopo un anno semplicemente non caricava più, fate attenzione a chi fa troppa pubblicità e non bada alla sostanza

My order number is WYCA4641 they sold me a defective robot. I contact customer service representative by the name of.Sivan was helping me give me a FedEx number to ship back the defective robot. I sent it back emailed confirmation of the tracking number. FedEx also sent me confirmation and they stopped replying now I have no product and they did not send me a refund.

deeply regret purchasing this product. I paid $1,387.79 directly to WYBOT for an S2S with the solar dock. It worked for a while, then failed within the first year. I am still stuck with a nonworking machine. First-line support promised a quick fix and assured me that a replacement would be no problem. After transferring me to second-line support, I was made to repeat the same troubleshooting steps. The process dragged on for months, only for the promised replacement to be refused. Instead, WYBOT offered a different M2V model or a $700 refund—with return shipping at my expense. That would leave me losing $687.79 before shipping costs for equipment that failed within a year. I declined those options because months of frustrating service and unfulfilled assurances had destroyed my confidence in the company. Neither was an acceptable resolution for me. The product failed, and customer support failed to deliver what it promised. This has been an infuriating waste of money and time. Based on my experience, I would strongly caution anyone considering WYBOT. I would not buy from them again. I am asking WYBOT to resolve this with a full refund and prepaid return shipping. I will update this review if they provide a satisfactory resolution.

WARNING TO PEOPLE CONSIDERING BUYING A WYBOT I want to share my experience with WYBOT because my concerns now go beyond my own defective pool robot. I have personally seen several WYBOT pool robots fail within relatively short periods of time among people I know. My warning therefore concerns two things: product reliability and the way problems are handled afterwards by WYBOT. These are not stories I found somewhere on the internet. These are experiences from people I personally know. My neighbour is already using his second WYBOT after experiencing problems within approximately three months of use. An acquaintance is already on his third WYBOT within twelve months. Friends of mine had their WYBOT fail after approximately six weeks. According to them, WYBOT then refused to credit or refund the defective unit. In addition to these cases, there is also my own experience with a defective WYBOT and the warranty process. I am not claiming that every WYBOT will fail, and obviously I cannot determine WYBOT's overall failure rate from these individual cases. However, when I see several failures and replacement units within a relatively small group of people I personally know, I believe potential customers should be aware of it. My own problem was also not limited to the defective product itself. I have spent a considerable amount of time communicating with WYBOT and trying to get the matter resolved. After extensive communication, WYBOT eventually agreed to reimburse my shipping costs. They have now made a payment, but the amount they paid is lower than the amount that was agreed with me. For me, this is an important point. When a company makes a clear agreement with a customer after a lengthy warranty discussion, I expect that agreement to be honoured in full. Not partially and not for a different amount. Any electrical or mechanical product can develop a fault. What matters just as much to me is how the manufacturer responds when that happens. Among people I personally know, I have now seen several defective WYBOT units, replacement units that also needed to be replaced, someone reaching his third unit within twelve months, and friends experiencing a failure after only around six weeks who, according to them, were refused a credit or refund. In addition, I have my own lengthy warranty and shipping-cost dispute, in which WYBOT ultimately paid less than the amount that had been agreed. That is why I am sharing my experience. If you are considering buying a WYBOT pool robot, do not only look at the specifications, marketing and positive reviews. Before buying, also research people's experiences with reliability, warranty claims, replacement units, returns, refunds, return shipping costs and customer service. I would also recommend keeping copies of all emails and agreements you make with WYBOT. I can substantiate my own case and the agreements made with WYBOT with correspondence. Regarding the other cases, I am reporting what the owners themselves have told me about their experiences. If WYBOT ultimately resolves my case completely and pays the remaining amount that was agreed, I will of course update my review accordingly. I am sharing this so that other consumers can take these experiences into account before deciding whether to buy a WYBOT.

J ai acheté l an passe un robot wybot C1. Des le début de la saison le robot a présenté des défauts celui-ci ne coulait plus et faisait un geyser. Après plusieurs mails plusieurs et infos intox de woiwybot, ils ont accepté de me le remplacer par la même robot j'ai dû tout de même payer les frais de renvoi de du robot défectueux. Aujourd'hui au bout de 4 mois d'utilisation à peine le robot refait la même chose il me fait un geyser en surface de piscine et ne coule pas du tout. Mon conseil est de fuir whitebot et tous leurs produits car le service après-vente est très très médiocre. Normal pour une entreprise qui n'a pas pignon sur rue en France et dont le seul contact est une adresse mail Europe pour information mon robot a dû être renvoyé au Pays-Bas.

I have been using the Wybot robotic pool cleaner for a while, and it has been working brilliantly, making pool maintenance completely hassle-free. Recently, I unfortunately encountered a hardware issue with both the solar dock and the cleaner itself. However, my experience with the WYBOT support team—especially Lin—completely exceeded my expectations. They handled my warranty claim professionally, communicated clearly, and quickly shipped a replacement after checking the returned units. To my absolute delight, I received completely brand new replacement units, not just repaired ones. Everything arrived safely and is now working like a charm. This seamless warranty process and proactive approach truly confirmed to me that choosing WYBOT was a fantastic decision. Highly recommended both for their products and their top-tier customer service!

Ho acquistato un robot per piscina il 2 giugno. Arrivato rotto (buco sul fondo, una zavorra volante). Apro un ticket per l'assistenza, che viene gestito in tempi biblici. Restituisco il robot. Dopo più di TRE mesi, il 14 settembre arriva un nuovo robot in sostituzione del precedente e... è rotto anche questo! Esattamente nello stesso punto. Non può essere una coincidenza, evidentemente è proprio un prodotto progettato male, incapace di resistere al viaggio. Ho perso completamente la stagione estiva. Speravo almeno di usarlo per un'ultima pulita alla piscina prima della chiusura invernale, ma niente. Ora voglio un rimborso completo dei soldi e mai più wybot. Spendono soldi solo in pubblicità e influencer, ma la qualità è pessima.

Thank you for replacing my Wybot Pool cleaner. Excellent service is appreciated.