WT FarleyReviews of wtfarley.com

Response from WT FarleyJan 21, 2021

Patrick, Thank you for your response and for your support. We always enjoy working with you and your colleagues at THS and will continue to do our best to provide excellent customer service making sure our customers receive the items that they need in a timely manner. We will continue to work hard to meet and exceed our customers' expectations in the future. Kind Regards, WT Farley

Response from WT FarleyJan 21, 2021

Watanachai, Thank you for your response and for your support. We are delighted that you are satisfied with the products that you ordered. We will continue to provide quality products in a timely manner and work hard to meet and exceed our customers' expectations in the future. Kind Regards, WT Farley

Response from WT FarleyJan 21, 2021

Michelle, Thank you for your response and for your support. We are happy that you were able to find the items you need and receive them asap. We pride ourselves in providing excellent customer service and making sure our customers receive the items that they need in a timely manner. Kind Regards, WT Farley

Response from WT FarleyJan 21, 2021

Jake, Thank you for your response and for your support. We are very pleased that you had a positive experience with us. We pride ourselves in providing excellent customer service and making sure our customers receive the items that they need in a timely manner. We will continue to work hard to meet and exceed our customers' expectations in the future. Kind Regards, WT Farley

Response from WT FarleyJan 9, 2021

Anna, Thank you for your response and for your support. We are delighted that you had a good experience with us. We pride ourselves in providing excellent customer service and making sure our customers receive the items that they need in a timely manner. We will continue to work hard to meet and exceed our customers' expectations in the future. Kind Regards, WT Farley

Response from WT FarleyJan 9, 2021

Kevin, Thank you for your response. Our shipping costs are based on what we're charged by the shipping companies. We do our best to keep shipping costs down. If you need anything else from us please give us a call first and we'll work with you on lowering the shipping cost if possible. Kind Regards, WT Farley

Response from WT FarleyDec 28, 2020

Scott, Thank you for your response. We are sorry that we didn't have your regulator in stock when you placed the order. Unfortunately, due to the Global Pandemic, some items are much more difficult to procure these days. Our inventory is changing by the minute due to the demand for products being used to fight the virus. Because of this it is challenging to try to keep all the item availability up to date. You placed your order on 11/10/20. On 11/19/20 one of your colleagues called and spoke to Michael. We didn't get her name but Michael said she was completely rude and unreasonable. She wouldn't listen to anything he had to say and was cursing at him. Had she been listening she would have heard that Michael was offering her a replacement which was a better regulator and a more expensive regulator, and he was offering it at the same price as your original regulator. We didn't have it in stock on the 19th but we knew we would be getting it in stock soon, and in fact, it did arrive the next week. Unfortunately because of your colleague's impatience the order was cancelled. Had she just been reasonable and listened to what Michael had to say you would have had the regulator weeks ago. We are doing our best to keep up with demand but some of manufacturers are taking much longer to produce the products than normal. Almost all of our customers have been very reasonable and understand that there is a massive demand for all of these products right now. We are doing our best to try to stay ahead of the demand but sometimes there's nothing we can do. We do have the replacement regulator that we were offering you in stock now if you are still in need. Kind Regards, WT Farley

Response from WT FarleyDec 24, 2020

Jim, Thank you for your response and for your support. We are very happy that we were able to get you the cylinder rack that you needed asap. We pride ourselves in providing excellent customer service and making sure our customers receive the items that they need in a timely manner. We will continue to work hard to meet and exceed our customers' expectations in the future. Kind Regards, WT Farley