WrikeReviews of wrike.com

It was good experience while it lasted. Not looking to renew anytime soon though

Extremely poor customer service. will not respond by phone. Takes 4-5 emails to actually get a call as they send multiple non response emails back and forth wasting time. Predatory practices such as if you need a single license over your allotted amount, you can only buy buckets of 10 additional licenses ... ummm, i have one extra employee, can i get another license? "No, you have to buy 10," and if you are in a multiple year contract, you cannot lower your license number if it goes back under your original allotment. We were at 41 but we only need 38. "We don't care, you have to pay for 50 for rest of your contract!" What is clear is that Wrike values profit over synergistic relationships. Money first. Customer second. Highly recommend you avoid this company. Too many other project management platforms actually care to settle for this experience.

Though Wrike provides good features, most of them have bugs and won't work the way they are supposed to function. I had a professional version which was good but the Enterprise version is full of errors and issues. To top it off, the support is only available during limited hours. Once you drop an email, there is back and forth for a couple of days before a call is scheduled. We are paying for the software and are having to push going live because of so many issues and inconsistencies. The issues are as basic as the user role access setup on the tool does not work. Whoever the task is assigned to can make any changes they want, reassign tasks, delete tasks, cancel tasks, etc. Absolutely frustrating.

Wrike is a great tool to help streamline workflow and develop systems around project management for your team. Our department uses Wrike to take in requests for multimedia assets (video, stock photos, interactive activities, etc.). We created statuses for the project cycle so our direct report and any stakeholders know what we are working on, what's in review, and the best one- what's completed! My favorite view is Dashboard which gives me a perspective of everything on my to-do... And also which projects may need a follow-up. Thank you, Wrike, for making the day-to-day a little easier.

Better than Microsoft Project for project management because it has way more functionality. Wrike has helped foster greater transparency for cross-functional global teams at the company I work for and keeps me organized and focused on priorities.

We have used Wrike in our small digital marketing agency since 2014. It has transformed our ability to work well from anywhere, get visibility into our work, collaborate, and manage our clients, deliverables, and workload. It is our single source of truth for our work. And the customer support is 100%.

They're awesome! I recommend!

This is the best project management tool so far! It streamlined our processes. It reduced emails, meetings and different silos of communication. Tracking and traceability of projects make it easier for the rest of the company. If it is not in Wrike, it doesn't exist! Dynamic request forms are very helpful as well to us, easy to track new requests during roadmap meeting.