WrikeReviews of wrike.com

Good collaboration platform!

हमने अपनी टीम में कुछ महीनों तक Wrike का उपयोग किया। कुल मिलाकर अनुभव सकारात्मक रहा: यह प्लेटफ़ॉर्म वास्तव में बहुत फ़ंक्शनल है, जिसमें कई सुविधाएँ हैं — जैसे गैंट चार्ट्स, भूमिकाओं की लचीली सेटिंग और इंटीग्रेशन विकल्प। कई प्रोजेक्ट्स को एक साथ मैनेज करना और कार्यों की प्रगति को ट्रैक करना विशेष रूप से आसान था। हालांकि, समय के साथ हमें एहसास हुआ कि हमारी टीम के लिए Wrike कुछ ज़्यादा ही जटिल था। इसका इंटरफ़ेस समझने में समय लगता है, और कुछ प्रक्रियाएँ आवश्यकता से अधिक कठिन लगती थीं। हमने एक सरल और सहज टूल की तलाश शुरू की — और अंततः एक ऐसे प्लेटफ़ॉर्म पर चले गए जो हमारे काम करने के तरीके के लिए बेहतर साबित हुआ। Wrike बड़ी टीमों और जटिल प्रोजेक्ट्स के लिए एक बेहतरीन विकल्प है, लेकिन अगर आपके लिए सरलता और गति ज़्यादा महत्वपूर्ण है, तो आप किसी अधिक मिनिमलिस्टिक समाधान पर विचार कर सकते हैं।

UPDATE 2: Kristen (below) reached out to me and called me on the phone to hear my story. She went back and forth with her internal billing department to secure a full refund for me and after a month, was able to refund me in full which I am very appreciative about. Here is a new (trying to be fair) review of Wrike. Wrike is built for larger companies that have tech savvy (programmer types) and development teams. It's complicated and didn't work for my business. My company has hundreds of orders each month with unique workflows and Wrike doesn't work. The interface is not flashy and not intuitive making it harder to learn how to use for beginners. That being said, it probably is a good match for certain types of companies, just not mine. Wrike has an over eager sales department that will tell you that they are the perfect match for you when I clearly was not. DO YOUR OWN RESEARCH. They make it very difficult to cancel and almost impossible to get a refund. Thanks to Kristen from Wrike, I was able to cancel and get a refund. They assign you a team to help you with Wrike problems, but that team can't help with subscription issues such as cancelling. In summery 1) Use Wrike if the software will help you, but check carefully. 2) Beware of the sales team, they just want to make a quick buck. 3) Internal communication at Wrike is limited. 4) Kristen from Wrike is your best bet if you need help. Email her at customerrelations at team.wrike.com. I've updated my review from one star to three because I eventually got my money back after 5 months and Kristen from Wrike was eager to help me. UPDATE 1: They replied to my review to get in touch and I emailed them. 4 days - no reply. Seems like the are trying to make it look like they are responsive while still scamming people. Original Review: Wow! Wrike is essentially a scam. They have quick talking sales people that promise you everything under the sun but their software is far from what is sold. I expressed my dissatisfaction after only 2 sessions and asked to cancel. (Terrible UI, limited automaton, don’t try to manage multiple custom projects with varying requirements) WATCH OUT- they automatically charge your card even after you try to cancel- very shady business practices. Check out anybody else, you can’t do worse. DONT BUY- SCAM

Powerful tool, but it only works in companies that have (or enforce) Silicon-Valley-like work flows. Their integration with Outlook leaves much to be desired, with no clear way to integrate with the calendar function (except through third-party apps like Zapier--and even then it's messy). The biggest problem is that they do NOT offer email reminders. This is why it failed to be implemented in our office. Furthermore, we did not receive a reminder that our subscription would be renewed (ironic), and it was processed on December 25, 2019. By the time we returned from break and asked for a refund, since nobody had used it for months, we were told that was not possible, and that they could connect us with a coach to help us "fully utilize" its features. Here was my reply: "Considering that we are leaving because Wrike has failed to implement email reminders, your failure to remind us of our renewal seems almost humorous if it weren’t so maddening. I have noticed lots of clamor on the community board about Wrike’s failure to address this feature. It is not a matter of training or utilization. We are using Wrike to its full capacity. It is Wrike that has failed to add a feature that hundreds of people are saying they need." Don't get trapped like we did.