WrikeReviews of wrike.com

company is a bait and switch scam. The only thing magical about this company is how fast they will take your money and the blatant bait-and-switch / lies in order to make a sale. After two months of being unable to use this dumpster fire the only thing we get is an email from Artem Gurnov Director, Account Development saying basically "we can give you a credit" What is someone going to do with a "credit" for a nonworking product? lol what a SCAM!

I tried multiple times to get the product to work after we had a previous version and had downgraded, but then wanted to re-activate. Regardless, the product does not work and they continue to demand payment although the software has not ever worked per their contract or demonstrations. We've canceled and they will not confirm that the product will not automatically renew. Beware that the entry level products are literally not on the same platform - they can not easily upgrade you and they will delete your data if you want to change.

I think the software is great. But let me buy a single license! There are plenty of people that use great project management software like this to project manage on their own. In my situation I am managing building projects. I am the only one that needs to edit it. Wrike needs to figure out that making people buy more than 1 license is discriminating as well as illogical. Just an FYI, converting a team to a platform is going to come from a single employee or contractor championing a platform. Additionally, I was on the phone with them and said I would pay. They haven't set it up so I can pay for the plan, I am basically locked out of my project (can't access gantt and custom fields)... Adding to this... (I am blown away) Apparently I cannot upgrade to a paid plan when the trial expires. They create another account and ask you to export/import to it... "Hi Ben, Unfortunately the upgrade to the team plan from the free plan is not seamless, which is why you were unable to upgrade on your own initially. In order for you to purchase the team plan I had to create this account for you. You can export your data from the free plan and import it to the team plan easily by following this help center guide: Exporting data from Wrike Importing to Wrike Please let me know if you run into any issues."

Ho usato Wrike per il tempo di prova gratuita, dopo essere stata contattata da un commerciale allo scadere della prova, mi sono convinta ad acquistarlo per un anno in quanto l'avevo trovato abbastanza semplice da usare e soddisfaceva le mie principali esigenze lavorative di gestione progetti. All'acquisto, passando dalla prova gratuita Business Plus al piano Team, mi era stato detto dal commerciale che avrei perso alcune funzionalità che non erano previste in questo piano, ma mai avrei pensato di perdere tutti i dati di tutti i progetti importati nei giorni di prova. Mi sono ritrovata, dopo aver pagato, con la dashboard completamente vuota. Nessun dato, nessun progetto mi è stato mantenuto. Ho contatto l'assistenza che dopo ben 2 giorni di attesa, in cui avevo perso tutte le deadline e appunti importati di circa 10 progetti, mi ha risposto dicendo che avevo fleggato il consenso e che quindi ero a conoscenza del fatto che avrei perso i dati facendo il "downgrade" del piano (sono passata dal periodo di prova offerto da Wrike al Team), dicendomi che non avevano strumenti per recuperare i dati. Oltre il disagio la beffa, mi chiedo, se dovessi quindi per qualsiasi motivo decidere di cambiare o disdire piano, non ci sono backup? Tutto questo mi è sembrato scorretto e poco professionale. Oltre avermi causato danno lavorativo e ti tempo, mi chiedo come sia possibile perdere tutti i dati e non solo le funzioni non incluse (come avevo già testato su un altro software, in cui ero passata dal periodo di prova alla versione gratuita e non avevo perso i progetti ma solo alcune funzioni). Per questo metto 2 stelle, mi riservo, avendo già pagato per abbonamento annuale, di vedere come andrà. Al momento, dunque, non consiglio questo software, perchè il servizio e l'assistenza ricevuta mi ha veramente deluso. Il commerciale/azienda a mio modesto parere, visto la premura che ha avuto nel contattarmi alla soglia dello scadere della prova gratuita, avrebbe potuto anche informarmi di questa "perdita di dati". Consiglio una maggior trasparenza nel comunicare le cose e un servizio clienti più veloce nelle risposte.

average pm product software with punitive billing and cancellation policies. Used it for 2 weeks, tried to cancel and was threatened with collections so our startup ended up paying 3k for an average product that you can find for free elsewhere.

I have called and left 3 messages. Sent multiple emails, to include AR in hopes of an answer. I’m deeply disappointed that not one response has been made. I had one person respond to have me elaborate (seemed like AI) I did and silence all over again!

Wrike helps me to stay on track with my projects and task. It has a fairly smooth flow.

Software was overly complicated/involved. After using for several months, we decided to jettison it. Wrike is insisting on payment for three additional quarters because their "hands are tied" under the contract. Getting all additional payments may be their right under the contract, but seems short sighted. As others here have noted, some vendors decide to build good will and others try to maximize dollars in the short term. Wrike falls into that latter category.