WrikeReviews of wrike.com

Is literally run by criminals that just scammed our small business out of $3,000 by forcing us to renew against our will. Crooks.

Signed up with two users, and they provided a demo with full features that were not available so when I paid for the actual account I didn't get those features. Plus, it made me pay for a full year in advance and would not provide any refund (even for remaining time) when I tried to cancel the next day after losing the features.

i work for the marketing department in a larger non profit and we have been using wrike for three years. i initiated the contract renewal process with wrike customer service in feb. after being bounced around to various people because our previous account rep now had a different role, im still working on getting this done. its weeks between customer service replies, the information being provided to me was consistently inaccurate (i had to figure out my own renewal amount!), the rep refuses to provide a clean contract thru an e-signature platform (supposedly their new rule is that i has to be pre-signed on their end, provided as a pdf), and literally no one cares to help. ive already tried to be reassigned (they wont do it), ive tried to have another wrike person help move the convos along (they dont), and now im in the middle of a 4 month waste of time for a simple and straight renewal on our existing contract. seriously wish we could go somewhere else...

We’ve been a long-time customer of Wrike, and unfortunately both the renewal process and the decline in customer support have been incredibly disappointing. Wrike used to offer phone and Zoom support. Now support is primarily handled via email tickets, which has significantly slowed down resolution times. As a U.S.-based company, it’s also frustrating that support appears to be largely overseas, creating time zone delays when issues arise during our business hours. When your entire team is operating inside a platform daily, timely and accessible support isn’t optional — it’s critical. Beyond that, the renewal process has been rigid and transactional. As a small business and long-standing customer, we expected some level of flexibility or goodwill. Instead, there was no meaningful accommodation or courtesy adjustment — just a “renew as-is” stance. THEY DO NOT CARE ABOUT CUSTOMERS! We will be leaving the platform in 2026.

So far, not so good. This company clearly doesn’t like dealing with customers. 😂 Feels impossible to actually speak to someone. Upon signing up, you immediately receive email spam. The free trial is too short to actually explore the environment if you’re a busy professional and when I asked for an extension, they said they extended it but the features were all gone. I don’t appreciate the AI chat bot that is utterly useless and an email form that has no option to add comments. Feels as though they have put a tech wall between clients and sales that frankly leaves a terrible first impression for anyone wanting to invest in the platform. Needs some serious work in this area. The only reason why I’m pursuing is because no other option. Otherwise, would happily go to any one of their better competitors.

after switching to the paid program, I lost most of the functionalities that I inteded to use - although this was NOT indicated on the website! After contact with support, I could not even upgrade to a more expensive plan, as it was not available for only 2 people. I had issues with uploading and dowloading images and videos (what was exactly my intention of use of wrike) and custumor support was not able to solve this, even after repeated contact. Ask to cancel my subscription, but was charged a year after anyway without any prior notice, but charged directly on to my creditcard. Customer support is useless. Trial account works great, but once you paid the entire tool is shit. Severly requested (very basic) functionalities by users are not even developed, essential functionalities do not work. It is complete garbage.

Terrible experience, account manager in Australia really has no control over accounts or billing. Or chooses to say so. Unsure what the truth us. Auto-renewed on a way higher rate than we were previously on without any forewarning. 20 days into, what they deem is a 12 month contract (14 of which was waiting for their response) to find zero flexibility to alter the payment or downgrade the plan. The order processing specialist I am speaking too, appears to be either automated or completely void of human emotion. Highly suggest using something more agile and modernised from a functional perspective too.

A nightmare if you wish to cancel or stop auto renew. They will absolutely not work with you to cancel your subscription/auto renew and take months to respond. Make sure you cancel WELL BEFORE your expiration date. They claim 30 days notice is needed, however due to their lack of response, I'd give it a solid 3 months notice. Terrible customer service, I can't recommend anyone else but Wrike more.