WrenchReviews of wrench.com

I scheduled to have my water pump replaced and once they showed up they did not have the tools to perform the job. The mechanic informed me that Wrench would be contacting me to have another person come out to complete the work, but after no call, email, or text I called their main number. They informed me that they would be charging me $150.00 for a "diagnosis" because the mechanic came out (the mechanic without tools). Their service is completely worthless and a waste of time in my opinion.

Don’t use this company if you want to keep getting your appointments canceled at the last minute. Horrible experience rescheduling my days around their “appointment windows” just for them to cancel each time.

My Google review is more detailed but this company is a scam I will be contacting the BBB tomorrow or Monday morning!!

Wow, really wish I had read reviews first. Have already paid, and they keep "rescheduling" my repair. Meanwhile, I am taking Ubers, and my car is dead in a shopping center parking lot. I will spread the word on every social media outlet I can find. HORRIBLE

This is not a good. Ompanyvwho cares about their clients. I should have checked the reviews. My horror story. I needed to replace my alternator. I like the idea someone coming to my house and a warranty. Bad decision one they replaced my alternator my car stopped working. When I called aboyt the alternator (560) they told me I had to pay for another diagnostic test (150) this is my second one. On my way hone from work. My car broken down and had to be towed. When I called Wrench has a tow truck, how convenient( 200).After they did the test the mechanic told me it was my crank shift (350). So they changed that. I am taking UBERS to work for two weeks 80 dollars a day. After tge crankshuft was replaced my car had to be jumped 3 times ny the police. Call them back. I had to pay another 150 just for them to come back. Spoiler alert say up. Now I get a new battery on May 9, 2025. No my auto lights don't come on. My raido light goes in and out. While I was driving to work. The car stopped abruptly and I almost hit a concrete wall. When I called the to tell them my issues. They tell me to pay another 150 to have a mechanic ro come out. Nit caring that I could have died. Where are the caring place who looks at vechile and yind out what the problem is before they start quiting a price. Never mind I spent clise to 3000 for parts and still no cat. I had to leave it parked at work. I amluterally scared to drive it. I'm going to get hurt or some innocent person will. Please beware.

Horrible experience, I recently moved and had to leave my car in the old area because although it could run there was smoking coming up from the valve cover gasket needing replacement and the coolant leaking too fast. I moved 40+ mins from where my car is parked. I had a diagnostic ran 11days before getting it fixed. Not only do my car no longer run both diagnostic tests are different from another I was told I would have to pay for an additional diagnostic test and if the problem is what is listed that he worked on I’ll be charged like they don’t charge before coming out.

The mechanic came in a pickup truck not a van with tools. He misdiagnosed 2 issues and never offered to fix anything. I paid $160.88 for a bad diagnosis and no solutions. Tried to get at least part of my money back but nothing from the company.

Took my money then text me and said that my appt had been canceled because there was no mechanic in the area to come. GREAT BUSINESS TAKING MONEY THEN CANCEL SAYING CANT GET MONEY FOR 3-5 BUSINESS DAYS DF??! NEVER AGAIN HORRIBLE COMPANY