WrenchReviews of wrench.com

Horrible. Pre-charged. Ghosted 2 days in a row from the mechanic. Now 5-7 days to get my money returned to my bank account. True story. :/

I submitted alternator replacement online for my car included all the information and was schedule for a monring 730-930. I called at 930 when no response and they told me the price was wrong so the mechanic did not attend, they needed another $100 so total of 782 for alternator replacement. Told me the mechanic will make it that day by 1pm. I called at 130 and then was told he will make it before end of day..nope called again and mechanic called me and said no he cannot it is too hot. I understand the weather was hot but they should have told me that first thing in the morning. No one called me about the price, no one called me to keep me updated. ONly positive they did reimburse me immediately. I will never use them again

This is the absolute worst company ever!!! I have attempted to use Wrench on at least 5 different occasions & paid for car repair services that I didn't receive. I thought it was convenient to use a mobile mechanic & had hope & optimism that they will do a good job. But each and every time I've felt like I was charged for services that were never completed. For example, the mobile mechanic came to my house today and didn't even attempt to do the diagnostic. He was so busy and focused on leaving instead of doing his job. I paid $650 for a diagnostic and was told that we needed to get a battery also. Got the battery and he still didn't do the diagnostic. And an added bonus, they charge you upfront before they will even come to your house for an appointment, which is a shady business practice. I could understand if a deposit was needed, but to charge before services is rendered is an immediate red flag. I want everyone to know that this company is a complete scam. They use a bait and switch approach, always wanting the customer to get something other than the actual service they need. If I could give a rating below 0 I certainly would. Run as far away as you can from using this company, unless you like seeing your hard earned money being thrown completely out of the window!

Had an appointment for alternator replacement and a/c diagnosis at 8:30…received no confirmation text or eta notification until I HAD to call them an hour and a half after the fact! The technician finally said that he was wrapping up his last appointment…still no eta and then out of no where said that he wasn’t going to be available until next week and that i needed to go to the app to reschedule?? When i asked him why because i had been waiting for two hours PLUS they had already taken the money from my account, he said it was because O’Reillys didn’t have an alternator? I asked if he could check an autozone or something to be considerate of my time and money that they already took and he didn’t care and said he escalated the situation to operations? When i called customer service they did not care and didn’t offer any help or solutions. Terrible customer service, clueless technicians, waste of time and money. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. DO NOT USE THEM. And whatever you do…DO NOT USE THEM!!!!!

Wish I had read these reviews first. Pre-billing. Rescheduling. Finally fix one problem, but mechanic leaves with the underside of my car not put back together and a leak in the garage.

Scheduled an appointment for a service with them they took it and charged me immediately. Had no contact the day of the service until I called an hour after the guy was suppose to be there only for them to cancel over the phone saying it isn't a service they offer even though it's on there site as an option and they took on the job initially. This all after having to work around them not making it to location all week. Save your time and effort and just call a toddler. You'll get quicker and better service anywhere but here.

Fraud. Awful. Made appt to get my battery replaced so car could be sold today. Made in appt for this morning. Confirmation. They cancelled. I was told only $1 would be put on my card. I made a 2nd appt for today between 2:30-4:30. At 5pm no on called/showed so I called and got another cancellation. I got a FRAUD alert from my bank. They CHARGED 427.66 to my account YESTERDAY, then broke two appoints. They offered to set up a 3rd appt, but I have to pay ANOTHER 427.66 to a company that charged in advance, then no showed two appoints. They do not GAF.

Terrible service