WrenchReviews of wrench.com

Terrible service. I booked this overpriced service so I could use my car today. The mechanic called 30 minutes before the end of the service window 9-11) to tell me he couldn’t make it. He said he would come by 2-2:30 and fix my car. He never showed up. When I called him back he said he didn’t have time. I called Wrench and the rep didn’t seem to care. No apologies, just silence. I explained that I had booked the appointment with the expectation of having a car this evening. The rep did reschedule my appointment to tomorrow morning (9-11) but I have no idea if this person will actually show. A hold of over $500 is on my bank account so that’s money I can’t access. This company is terrible. I would rather work with a local ripoff company like Midas than ever do business with them again

I scheduled service, on my car, and the mechanic didn't show up - twice. Wrench did not answer their customer support text or emails. I called Wrench, to find out what happened on the second day. They told me the Mechanic quit and they had no replacement, after I waited on hold. There was no attempt to fix the issue or even reschedule the appointment, for a third time. Do not use this company! Avoid them like the plague.

I was told initially my card would be charged one dollar and that the full price of the service would be charged after completed so to be safe I took my money out of my checking and put it in my savings account. They then went and charged the entire amount to my card after they said they wouldn’t in writing, resulting in me now acquiring several different bank fees because they weren’t honest, then I receive a message saying the price needs to be increased before my appointment can take place by almost $200 given no actual explanation as to why and even after I agree when I shouldn’t have, the next day of the service the time comes and no one shows up no call no text no email nothing so I reach out and I’m told the mechanic is two hours behind… It’s a good thing I reached out because otherwise I obviously wasn’t going receive any type of communication; That is extremely unprofessional on their behalf, but it doesn’t stop there, I was told they are definitely going to come and get it done the day of, It’ll just be a little later then several hours later I receive a call from the mechanic saying they can’t make it and that they’ll have to come a different day, they literally have no respect for your time, so after making me unnecessarily acquire bank fees that could be avoided if you were true to your word, then the unnecessary price increase to the no call no show, I have never encountered so many red flags before, I wholeheartedly do not recommend wrench at all.

So Davant Whitehead was sent to me on 7/7/25 through this app. He couldn’t perform the actual request due to “The Size of His Hands” according to him, in turn I paid him outside of app to do the actual repair I needed. I even hired him a few days later to do my brakes. Long behold the same issue arises again with my car, I contact him first to see if he can come recheck his work and we can inspect the part for defect, he refused and told me to take my car to the dealer. After scheduling another appt for a diagnostic, I end up scheduled with him again even though I requested not to be. The day of appt I get a text from wrench saying the tech is unable to make it, so I text him to ask if he was ducking out on checking HIS WORK? He in turn calls me and gets real disrespectful telling me IM THE PROBLEM so in response to that I contacted Wrench and told them he lied about the diagnostic in which he received a cut of that fee, because my battery cables were never loose. He then took a side job with me for the repair in which I paid him for, so he was paid double for a job he couldn’t guarantee his work on. He also told me he didn’t care about professionalism or a review so I’ve gotten active on every platform and I requested my money back. Sorry to say but his reviews DO NOT reflect my experience. Now another mechanic will be going behind this dude to fix what he couldn’t. Should’ve known he was green in the field when he allowed me to get under my car to assist with the repair. Steer clear of this guy is my advise

Quincy Steele works for this company and he has a side hustle. He came in July 2025 and gave and estimate of work need to repair my car. We gave him $700.00 in good faith for parts and repair and he kept giving excuses and he never showed up to do the work. Do not trust Quincy Steele because he will take your money with no services preformed!!!!

Scheduled an online appointment for a regulator replacement and window glass silicon re-glue. The mechanic showed up without a single tool for the requested repair, reclassified the visit as a \$179 diagnostic, didn’t even lift the window to protect the car from rain, and scheduled a follow-up two days later with a \$608 quote—bringing the total to \$787. Outrageous. Took it to a local shop instead, had it fixed in 4 hours for \$450.

Tried to schedule a diagnostic test for my malfunctioning blower motor. Because I’ve already had another garage try to repair it, Wrench can’t even look at it. DO NOT USE WRENCH UNLESS YOU PLAN TO ONLY USE WRENCH FOR THE LIFE OF THE CAR!

If I could give this company a negative rating, I would. I take full responsibility for not doing more research before booking, but this experience has been nothing short of frustrating. I scheduled a service for the morning of July 3, 2025, with an expected arrival window between 6:30 AM and 8:30 AM. By 9:30 AM, no one had shown up, so I emailed the company requesting a refund. Shortly after, I received a call with an apology and was told another technician had been assigned. I agreed to the rescheduled window of 12:30 PM to 2:30 PM. Around 1:15 PM, the technician called to say he had picked up the alternator from AutoZone and would arrive in 20–30 minutes. It is now 5:00 PM. No technician. No updates. I’ve sent a second email requesting a refund and have yet to receive a response. This kind of service is unacceptable. You can’t build a sustainable business by misleading customers and failing to deliver on basic commitments. I feel deceived and disappointed. What a joke.