WrenchReviews of wrench.com

Long story short! Installed wrong Power Steering pump on first try. Came back with correct pump and not working. I took to another dealer (after they said it was the car not steering because of another problem I previously had repaired) and found it was leaking badly. Wrench (same mechanic) returned installed another pump and the steering did not work. I was charged an additional $175, even though it was not fixed, thus still under warranty. Mechanic indicated it was "probably" the Power Steering Hose. Gave me an estimate of $525, which I did not respond to. Each of the four times the mechanic returned it was always another problem causing the lack of proper steering. I spoke with Wrench and expressed my dismay, especially with an additional $175 and they finally reduced it to $75. What a wretched, frustrating experience with a company I will never do business with again.

No Piece of Mind in San Antonio, TX. Wrench worker came out on January 25, 2025 to replace valve cover gasket. He broke the fuel filter along the way. He was sent out a few days later to try and fix the car that was unable to be safely driven. He wasn't successful replacing the fuel pump and the car was unable to be safely driven for a 2nd time. I notified the Wrench of my car being towed to the Dealer for repair, and the next day I emailed them the price and problems the dealer found. The dealer stated that there was leaking oil from the valve cover and that the fuel pump was not done properly and they both needed to be replaced. Wrench didn't respond to the email sent to them, and the work was done so that I could turn in my rental car that Wrench refused to pay for on day one when their worker broke the car. Wrench refused to pay for the work, the car rental, and refund me for their bad work. The total is close to $3000. Now I will have to go to the courts to possibly sue the mechanic. Wow...and I trusted Wrench. They only have been denying.

Mechanic did a botch job and broke pieces on my car and tried to cover it up. A different mechanic with the company came out and confirmed this. My car is inoperable and has been for a week. They have zero urgency in getting it fixed and finally agreed to replace my whole fuel line the guy messed up. They then without me knowing tried charging me a portion of them fixing the mistake and the reasoning from customer service was because they already spent a lot trying to fix it! They won’t compensate you they provide no rental car for screwing up your car and will charge you more unauthorized by you in hopes you don’t notice. This company is a complete scam.

Had an appointment set for Thursday sat around for 2hrs with no email or phone calls finally I CALL 5mins past my appointment slot and apparently small issues with with billing but by the time we sort it out and have my card pre charged now the mechanic won't respond to if he's still available for the day..... Was supposed to receive a call back from dispatch to finalize appointment time....as I'm waiting 3 different time availabilities pass and still no call back so I rescheduled myself for a mid afternoon appointment today... I was out of town for a funeral (that I expected to be able to drive to myself!) and didn't arrive home till 7... I go to test my car and now my steering wheel which was perfectly fine before won't budge at all! So now my car is even more broken than before and I check my account and after all the bullshit on top of everything my quote went up

Don’t trust this company they take your money after you accept the quote and call you back saying that there was a mistake in the quote and have to increase the price we will be calling the state attorney for false business practices

Got an estimate on doing my fuel pump . First time he came out and said he would have to come back because he didn’t bring his lifts . 2nd time he said he couldn’t do it because his lift was in the way of it . They charged me 160 dollars for nothing. This company is a rip off. Save your money !!

I had great expectations, met the mechanic, felt confident, viewed the quote and estimates. I went to look at the estimates online and schedule......all of its gone! As if nothing happened! They left one comment in the very bottom of the page. When I tried to leave a review, unable it says. When I tried (several times) to contact customer service, I got an AI who said they were trained to handle my concern. What a waste of $150. I doubted the negative reviews but don't. Go somewhere else where there is a legitimate point of contact and shop.

My 535xi has not been working properly! Most Diagnostics costs $150-200! The driver came out did his diagnostic and told me what needed to be fixed! I revise my comment! THIS PLACE IS TRASH!