WrenchReviews of wrench.com

They are HORRIBLE - I set an appointment on 4/30 and they have me a time of 11-1 on 5/1 - I took the day off work and they didn’t show but took my $150. They claim the reservation didn’t come through but when I called and gave them my phone number they had all my details!!! Now they are saying I have to wait until 5/2 so that’s another day of taking off work!!! Your system not working is yall problem but I’m losing financially because I have to take two days off work.

Worst service ever. Tech who came to fix my car, damaged it and wouldn't come to fix the damage he did. Run away from this company, I put a claim with my cc for negligent service.

Needed o2 sensor replaced. First Wrench mechanic showed up with the wrong part. Had to reschedule for the next day. 2nd appointment. He put the part in but problems persisted. Scheduled a 3rd appointment for a diagnostic. Mechanic #2 told me the o2 sensor put in was faulty but not to worry, it’s under warranty and he’d replace it for free so I set up a 4th appointment. Unfortunately, that mechanic decided to cancel our appointment over an hour after he was supposed to show up! Had to make a 5TH APPOINTMENT with my now 3rd mechanic. That mechanic practically tore my car apart but said he couldn’t replace the part. After he left, I received a call saying I would have to buy a 2nd o2 sensor since apparently the original mechanic put in the upper stream instead of lower stream. Oh, and I’ll have to make a sixth appointment and pay again for a brand new part. I had a part replaced, but it turns out didn’t even need to be replaced, but still have yet to get the correct part. I’ll check back if the 6TH APPOINTMENT goes any differently, but at this point, I cannot say enough negative things about this so-called service and would never recommend it to anybody! They’re cheating me out of $250 and I hope they enjoy it because it’s the most expensive money they’ll ever make! Six appointments and having to pay doubleheader to cover for their mistakes is beyond ridiculous!

Run run run away from this company. They don't honor their work and do not offer any refunds. Long story short you will spend a lot of money and most likely not have a fixed car like me.

Recently, I’ve noticed my car was leaking oil gotta diagnose, and it was my crankshaft seal. I decided to browse the Internet to look for that part and came across wrench.com. I was very excited with my quote of 256 for parts and labor, and a mechanic to come out and change that part however, the quote was updated to 399 and again $439 I spoke to three different representatives they explained it was due to the labor time being updated so the price increased in addition, I asked how does the payment work she explained to me that I would have to put a card on file. They will withdraw the money as a hold, and when the mechanic is done, the hold will be finalized. I found that kind of fishy me paying for the services and no one came out to do it yet. Another thing that was sketchy was one representative said to me if the Mechanic happens to not show up or does something incorrect, I would have a warranty lol at this point, I decided to think about it and didn’t book the appointment. Something then told me to check out the reviews after reading. The reviews today is April 10 and I will not be booking my appointment after reading you guys reviews I believe every review because I imagined the same thing happening to me. I am not trying to have some guy come out and ruin my vehicle more or not come out at all and I get charged for any type of services because I decided to put my card on file with a hold on the payment this is crazy what y’all got going on wrench.com

Don’t waste your money with them.Horrible customer service and quality.

They didn't show up for the first appointment. The next appointment the mechanic came and said they sent him with the wrong parts. He couldn't complete the job, unless I could wait for him to go get new parts. My timeline didnt allow so he left without any work. I was invoiced for diagnosis. I called to say that no work was done because they didn't have the parts. Stephan would not reverse the charges. I was even texting with the mechanic that showed up and he said that wasn't right. They can't charge for a service that they messed up. Stephen wouldn't let me patch the mechanic onto our call. he said he didn't care and he made his decision,

I made an appointment for a mechanic to come check out my car in Houston, TX in the kingwood area,the guy came and told me that I need it a part for my car to work.I pay $64 for the part and $150 for him to do a horrible job and made me spent $64 and something that is wasn't even the problem .after been on the line waiting for 2 hrs 5 minutes to talked to someone and I got was a machine telling me your called is very important for us someone will be with you shortly. TOTAL LIE AND WASTED OF TIME. The customer service is horribly. I should it read some reviews before getting this people to waste my time and money