WrenchReviews of wrench.com

I booked a mobile oil change for my 2019 BMW M850i xDrive through Wrench/YourMechanic. The technician arrived and was honest/professional, but he determined that the car could not be safely lifted on-site due to the driveway/alley conditions and low ground clearance, so the oil change was not performed. No oil was changed, no oil filter was replaced, and no parts were used. However, the job was converted to a $150 call-out fee. I understand that a technician’s time has value, but I was not clearly informed during booking that if the platform could not complete the scheduled oil change on-site, I could still be charged a fixed $150 fee. The platform accepted my vehicle information in advance, including that it was a BMW M850i, but only after the technician arrived did I learn the service could not be safely completed. This was a very disappointing experience with unclear fee disclosure. The technician himself was not the issue; the problem was the platform’s booking and billing policy.

The mechanic never showed up. I paid Wrench.com $150 and got no service at all.

In April Wrench came to my house for a diagnostic test. I paid the $150 with the intent to use them to fix my car. Per their website $100 out of the $150 will go toward the bill if I use their services to fix my car. The mechanic diagnosed my car as needing a new starter and a camshaft sensor. I booked the soonest appointment May 4th to have my car fixed. April 30th I received a text to reschedule as the mechanic had a personal issue. I rescheduled for the soonest which was May 12th. May 1st I called to confirm as I didn’t receive a follow up text after agreeing to the reschedule. Mark confirmed my appointment for the 12th. Later the same day Mark called back stating they would have to cancel my appointment as no telling when a mechanic will be available to come to my house. I asked to get back the $100 as guaranteed for using their services on their website. Even though I did not cancel the service. He was adamant I could not get a refund as a mechanic did the diagnostic. Mark called back a couple of hours later to I don’t know throw fire to the flame and state they could hold the $100 for 90 days if I decide to use their services in the future. My car needed to be fix now not wait 90 days for them to put me through this again. The reviews on the better business bureau and trust pilot showed they do this and scam consumers out of their money. I fell victim!

No one works here. Doesn’t give quotes. Won’t answer the phone. Uses a stupid AI bot to answer generic calls.

Absolutely terrible. I booked a job, the mechanic showed up 3 days later, declared he didn't have the tools to do it, charged me $150 for a "callout" fee, and left. Never again.

DO NOT USE THIS SERVICE!!!! Mechanic that came out appeared to be intoxicated or on drugs. He dead no idea what we were asking him to do. Doubled the job by adding unnecessary work (confirmed it was unnecessary with a new mechanic) and then took the parts WE PURCHASED and said he would be back the next day. He also left the truck in pieces in our driveway.... We are sitting at 8 days later and we cannot get the parts back. Cannot get in touch with anyone who sounds like they are in the US. The mechanic is now MIA. This has been the biggest headache and waste of time. We will likely have to repurchase the parts and wait even longer to have an operating car.

I found this mobile mechanic service online and thought it was perfect. They claim that they would send a qualified, registered mechanic to my residence, he would diagnose the problem and tell me what needs doing; great. The cost for all this would be $150. If I allow the mechanic to do the job, then $100 of the deposit would go towards the repairs. The mechanic came in from Polk County much earlier than scheduled and promptly set about diagnosing the issue: drivetrain malfunction clearly displayed on the dash. I explained to the mechanic that the battery was disconnected to facilitate the installation of two cooling hoses and that the Engine Control Module might need resetting. He agreed. I didn’t know that he wouldn’t be unable to reset it and he didn’t say he couldn’t. We discovered that the battery voltage was low 8.5 volts approximately, it should be 12 volts. He connected his battery pack to the terminals inside the engine compartment then connected Jump leads from his car battery to mine in the trunk of my car. Shortly thereafter, we had our required 12 volts. He then said he couldn’t get the systems (engine and computer module) to speak to each other. He recommends that I take the car to BMW. I feel as if Wrench Mechanic have now wrenched $161.25 from my account for a terrible disservice. Nothing fixed, nothing diagnosed and simple “have a nice day” was what I got before the mechanic departed. By the way, my car, which I could lock and open remotely was not responsive anymore, the mechanic said it was because we had things connected to the car; his diagnosing equipment. This is blatant unprofessional, lack of relevant experience, no conscience seeing he was unable to fix the problem he charged the full price anyway. What an apt name; Wrench. Indeed I feel as though my money was wrenched from me under false pretenses; so sad. A brilliant business model, if only it worked.

If I could give zero stars I would. MY THOUGHTS -- The company appears to be a scam, allowing the customer to choose services online that the firm has no ability to deliver within the quoted timeframe or cost. BUSINESS ISSUES -- The company's website business logic, which enables customers to search for and obtain cost estimates, is greatly flawed. While it looks to be professionally developed, the underlying business logic is unworkable. For example, you can search for an automotive repair service, such as replacing a rear engine mount for a specific make and model of car, and the site provides a cost estimate and warranty information (12 months/12,000 miles). It also presents the customer with a button to indicate if the customer will be supplying the part. If the customer is supplying the part, the cost goes up and the warranty information disappears. As such, it would appear the default setting is the estimated price that includes the technician-supplied part; however, when you actually talk with a customer representative, who is based out of the Philippines, you learn how the estimated price is just the hourly labor rate and does not include the part. Further, the customer service representative indicates the actual cost to the customer will be multiple times greater than what Wrench originally estimated. This is a classic "bait-n-switch" fraud tactic. Note -- Imagine how trapped you would feel and actually be if the mechanic removed the part and then demanded that you pay a lot more money or he/she is going to leave your car unfinished and possibly undrivable. CUSTOMER SERVICE FAILURES -- The Philippines-based customer service representatives are not allowed to give out Wrench's/YourMechanics' corporate telephone number. (FYI, the company is headquartered in Seattle, WA, and while you can find a 206 area code telephone number associated with Wrench, that telephone number is simply local front end for the company's 1-855 and 1-844 customer call center, which, again, is based in the Philippines. MY RECOMMENDATION -- Do not waste your time with this apparently-fraudulent company. It is possible there are legitimate mechanics who obtain work through this firm; however, you can never know for certain that they will show up and/or perform the work for the stated price. In my case, "Hugh", who is a Littleton, CO-based mechanic, just blew off the appointment with no notice, which is how I came to make contact with the Manilla, PI customer call center.