WrenchReviews of wrench.com

July 152024 a single mom helping my 22 year old son get an AC compressor install into his car. I paid over $1300 for parts and labor. Mechanic did 2 hours of work but I was charged 4 hours of labor. Paid for AC receiver dryer never installed till this day 11/5/24. Never answers their phone, long holds and previous calls notes obsolete. Several appointment attempts made and always cancelling/rescheduling. I regret ever using this company. The convenience was not worth it!!!

first let’s say the driver was suppose to be here between 7:30-9:30am didn’t make it till 12:30 they charger me $201.56 for a shift interlock solenoid which takes a hour i kept calling because the driver was a no show still going on 11am just for them to tell me the mechanic says he takes 2 hours to complete this job so a extra $150 which I decline!! they then added some discounts to lower it and they driver finally caned around 12:30 exactly he literally texts me a 1:24pm telling me my whole shifter assembly is bad and that he will have to come back when he finds out if wrench haves the part and told me he was going to leave it like it was and come back so he’s not putting the parts back together so he left at 1:30pm NOW im waiting to hear back and around 3:00pm I decided to call the customer support back just for them to tell me they don’t have the part and I would have to go to somebody else !!! like why tf he ain’t say that and put my shifter back together and then try to charge my card for $109 then $366.11 for a non completed job I OFFERED TO SHOW VIDEOS AND PICTURES TO SUPPORT FOR THEM TO BLOW ME OFF SCREW THEM

If I could give a zero or negative I would!! They charged me a 150 dollars for cancellation and I never cancelled. I rescheduled and was all set but then they charged me & told me that no one was available on what I requested!??? Give me an another date that works!! But you charge me $150! Snake 🐍 oil salesmen. NEVER EVER use this company!

First I will say I had being using Wrench since 2018 they were excellent. I moved to an area they were not servicing so when the stated they were servicing my new location and I was in need of an auto mechanic I went on the Wrench.com and asked for a quote for replacing the hood latch cable for a 2021 VW atlas cross sport. No one contacted me so my wife contacted Wrench by phone after 24 hours had past. We spoke with the customer service and he stated the reason he had not contacted us back is they could not get the part to provide the service I told Customer Service I would bring my own part and I just need to mechanic to replace the Hood Release cable. The person said it would $168 for the labor and scheduled the appointment. Unfortunately, he scheduled the appointment for a hood latch replacement instead of the Hood release cable so when the mechanic comes out he says he was expecting to replace the hood latch and is unable to do the job. The mechanic canceled the work order on his phone and said I am probably going to have to take the car to the dealer. So I called Wrench to explain what happened customer service stated they are unable to release my money back to me because the mechanic came out and gave me professional advise. Which was to take my car to the dealer and they would charge me for a diagnostic fee. I said why are you charging me anything since nothing was done and the Mechanic closed the ticket saying he could not work on the car. I asked to speak to a supervisor I was put on hold for about 30 minutes and the person refused to get a supervisor. I called back and spoke to another person in customer service and waited again for another 30 minutes and was told their was not a supervisor available to discuss due to previous call obligations and no one was available to assist. Also not one time did anyone offer any assistance. I was told they will refer to their resolution team. I will never and I do mean never use these criminals again. I also filed a report with the better business bureau. Because I can't perform the service is not a diagnostic and it is certainly not professional advice.

Set my appointment up on October 10 for the 15th. Waited for the mechanic to show up in his time window. He doesn't show call the company. They tell me he will be there at 1pm. Mechanic shows up at 140pm. But now the job is quoted wrong. Waited 5 days and several hours to be told the job is going to cost more. No compensation for my time and their screw up. Will never use this company again. Will report to the bbb too if they are on there.

This company is a big scam. I waited all week for them to come out and fix my car, but they be showed up.

I scheduled a starter replacement with Wrench. Their mechanic John showed up in a black Tesla and brought a new starter with him. John attempted to start my 2012 Volkswagen Jetta but the key kept getting stuck in the ignition. He performed a diagnostic check on the vehicle and found that the battery was good and the starter was good. John stated to me that the starter is not the problem, it's my ignition switch and it needs to be replaced. John further stated that he didn't have the tools to do an ignition switch replacement. He also stated that I will only be charged for the diagnostic check because he didn't replace my starter and that he will return the starter he brought. I said that is fine and I agreed to being charged only $160 for the diagnostic check. John went to this Tesla and sat inside and wrote a report of the service he provided. He then drove off. I never saw what he wrote at that time. Later on, I received an invoice on email and it stated that I was charged $160 for the diagnostic check and $200 for the starter replacement. I never received a starter replacement. This is a fraudulent charge. On October 8th, 2024 I called Wrench again after calling a few times in the week since September 25th. On October 8th, Manuel one of the representatives from Wrench took my call. I told Manuel everything and he stated that he will reach out to the mechanic John to find out a few more information. Manuel called me back and stated that John the mechanic told him that he replaced my starter and that I provided him the starter, that he didn't come with a new starter to my house. Manuel did not resolve the issue, instead Manuel believed the mechanic over me and told me the charge of $200 will stick. This is the biggest lie and I had a family member witnessed everything that morning when John was present, the family member saw that the starter was never replaced by John. Wrench, your company is unethical and this is coming from a military veteran who served 7 honorable years. Your mechanic John is a liar and has no integrity whatsoever. You scammed me $200 out of my money. Your mechanic never replaced my starter, he only did a diagnostic check. I will never seek out any mechanic service from your company ever again. I gave you 1 star because of this. Though, I wish there was a half a star because the service I received deserves half a star.

Please never use this company, the technician (Jonathan) never showed up for his first appointment and neither for the second, he made a false report with false photos and a false license plate of another car, they charged me 160 dollars for a diagnosis that they never made, when I called the escalation team to file a claim they didn't even pay attention to me. What a frustrating, unpleasant and disastrous company.