WrenchReviews of wrench.com

They never showed up. After days of giving me the run around and being on the phone for several hours and never getting in touch with anyone… they cancelled their appointment and charged me $150. Horrendous service. Go somewhere else. They’re hot garbage.

I needed work on my BMW. Wrench never shown up to do anything. I've been waiting around for over 2 weeks, and I even took off from work 1 day. They rescheduled my appointment 4 times. I could have my car in another shop and had it back by now. I would NEVER use this service. Big waste of time.

Abhorrent service and unprofessional behavior. I’ve had three appointments cancelled by them without the decency of even being notified. The third time, I canceled the service with them completely. The mechanic wouldn’t take my call and their customer service is useless, just like their app which doesn’t work. If a company has shattered your trust to the point where you feel you need to contact your bank to get your money back that you were charged for services not rendered, you need to look elsewhere.

Mechanic was 6 hours late. Did not have enough experience to diagnose a car, so we paid $160 for someone to come to our house, open the car, and say "yeah that car has something wrong with it" and never heard from him again. Did not receive a diagnostic or anything even remotely helpful. Pure theft. Avoid them like the plague.

Worst experience i have had. I paid $155 for someone to come out to give me a diagnostics on my vehicle because passenger windiw was not rolling up or down told me it was the motor/ regulator kept gaving problems Since it was under warrant they ordered tha part they came out to replace part then the mechanic tells me the vehicle has been diagnosed wrong Still want get a refund they want ne to pay additional money for them to come back out. They just keep telling they are going to escalate to upper Management and i skills receive a phone call i call basically everyday and nothing has been done. No calls

Would give a 0 stars if I could. My car wouldn't start. Seemed like a starter. This is a pretty simple thing, but I am a chronic back pain sufferer from a military injury and can't really crawl up under my car anymore. I used their online tool to schedule a technician to come look at the car. Cost me over $150 dollars. Not an awful price for a diagnostic visit, but they rescheduled me twice for this visit. I finally got some money together to pay to have the work done and used the online tool to schedule to work. On the day work was scheduled, 10 minutes before they were supposed to be here, I got a call to reschedule. Sure. I can do that. Then, an hour later I get a call to tell me that the quoted price is not correct. They need to add .4 hours of labor to my job. Nah. Not going to take that sitting down. I ask to escalate. I get a call back, I explain why I think changing my price after the fact, after I had been rescheduled, was inappropriate and the customer service rep that was supposed to be the next tier up just hangs up on me. I thought maybe we got disconnected, so I wait a bit to see if he calls back. Nope. I call in to let them know that my issue isn't resolved and the CS rep hung up on me. They offer to escalate me again... only for me to get the same guy and for him to hang up on me again. I call back and mention I do not want to get him again... A few days later I get a call. The lady was very nice and she understood why I was upset and offered a discount on the service. So, I rescheduled. The day of service, we had a hurricane hit, so when they called to reschedule, I was understanding. They scheduled for a few days later... then rescheduled. Day of the new appointment... oops. The technician had a personal emergency. That was the last straw for me. I cancelled and let them know that I would post a negative review anywhere I could find a place to put one. How they are still in business, I will never know...

My mechanic, Claud R. showed up right on time after calling 45 minutes in advance. He fixed my issue after troubleshooting and I couldn't have been happier at the very reasonable price of $150!

The Wrench mechanic stated that I needed my spark plugs replaced. The mechanic then proceeds to use the wrong tool and got it jammed in the spark plug socket. The mechanic ghosted me and I ended up getting the car towed to my car's dealership. They dedicated many hours into getting this tool unstuck so that they could replace the spark plugs. Turns out that the spark plugs weren't the issue and I just needed the cylinder coil replaced. Normally this is a $200 fix at the dealership but because they had to dedicate hours to getting the tool unstuck I ended up paying $800 not including the cost of the tow and the $160 paid to the first mechanic who ghosted me after failing at his job in a multitude of ways. Customer service has "escalated" my complaint multiple times but I have not been contacted. I truly hope this business improves or closes