WrenchReviews of wrench.com

If your thinking of using this company DO NOT! They canceled my appointment and then charged me 150$ cancelation fee. The mechanic never showed up and when I called customer service they told me because my card couldn't be verified I got charged the fee. Obviously my card was verified for the 150$ fee they charged. I warn you they are crooked to deal with. DO NOT USE THEM!!!!

This company suvks. I scheduled an appointment for them just to look at the car that is under warranty. $160. A friend from.worked fixed it and I canceled 1 1/2 weeks on advance.intold them by text and email to cancel. I get a response that I have to download a form. Then sign it and send it to them. I told them I have a cell phone and have no way to download copy and mail the form back in time. I informed them a lawyer told me I had given you written warning that I canceled in advance. They threated that if I wasn't there they were taking %150 out of my account for not canceling.on time( they have ac2 days before policy). I once again said I gave you a written warning the canvas fixed don't come and if any money is taken from my account I'll sue for more than you took). Day of repair I get a voice mail and a text from the mechanic saying he's at my car. My car on that day was is another city because I was working and told them not to come. So I went to my bank canceled my debt card withdrew all of my money, all with the help of an account manager, and had a new card within days. No money was taken because they had no way to take it legally. I kept the text and voice mail if the driver lying his ass off. I guess he was standing next to the same color car.

Scheduled service for Saturday. Get a call late Friday that the mechanic doesn't work on Saturday. Thank God they Scheduled for Saturday then 🙄. Reschedule for Sunday AM. Dude no shows amd is unreachable. Absolutely the worst service I've attempted to use ever. F this company for wasting my time.

Wow. Made an appointment to have my battery replaced at 9 am. Appointment set for 330 to 530. I called to confirm at 3pm. Got a call at 320 canceling my appointment! What lousy customer service! My entire day was wasted!

THIS IS A SCAM! AVOID AT ALL COSTS! I booked a repair and was given an arrival time of 7:30am to 9:30am. My mechanic didn’t show up until 11:20am. He changed the part, ran my car for a few minutes then said everything was good to go. The next time I drove my car it completely turned off mid driving. The mechanic from Your Mechanic/Wrench gave me a bad part that left me stranded for 2 hours and in the end I had to tow my car home. By the time I got home Your Mechanic/Wrench was closed for the day. I had the part tested and it was determined that the one and ONLY reason my car shut down was from the sketchy work of Your Mechanic/Wrench. When I called Your Mechanic/Wrench they refused to uphold the warranty. They refuse to refund the cost of the part. They refuse to send out a mechanic to check the work/part. Every time I talk to someone with the company to try to solve the issue that they created they say I will get a call in 24-48 hours and I NEVER received a call. I’ve left voicemails with the warranty line (since no one has ever answered) that are not returned. This company scammed me out of $700. SCAM SCAM SCAM SCAM SCAM

My appointment was canceled six times without a email text or call. Finally a month later the mechanic showed up and could not perform the work. I received an email stating I would not be charged because of cancellation and mechanic couldn’t do the work. I also called and they assured me I would not be charged but I was charged $629 on my Amex. I do not recommend this company nor will I ever use them in anyway. They also do not communicate with the customer or the mechanic and the communication is 100% lost from one person you speak to or the next.

I had a terrible experience with YourMechanic.com / Wrench. In April 2024, I scheduled a battery replacement service, and not only did the technician fail to properly reattach the fender cover that protects the battery, but it also went missing after the service. I immediately reached out to their customer service by phone and email, but despite multiple attempts, I received no response. On May 6, 2024, I sent an email following up on the fender issue, but that email went unanswered. Today, an agent falsely claimed that I had received a voicemail from the company on May 6 regarding the fender repair, which is not true. This misleading statement only adds to my frustration and dissatisfaction with their service. Two days ago, I contacted them again because the brand-new battery they installed has already failed. My car had to be towed to a repair shop, where I had to purchase a new battery and pay for labor again. YourMechanic.com / Wrench advertises a 12-month/12,000-mile warranty on parts and labor, but they have refused to honor it because my car is now at a shop. During this initial call, I was told their warranty department would call me back within two days with a resolution, but instead, they refused to inspect it at the shop where it is currently located. They suggested that I pay an additional $150 to have the car towed back home so their mechanic could inspect it, which would bring my total towing fees to $300. If they find nothing wrong with the car, I would have to pay another $150 for the inspection. This is completely unacceptable. I finally heard back from their warranty department escalation, and they offered no new resolution other than what was previously suggested. They even refused to cover the towing cost if it turns out the battery they installed was defective. When I asked if they would at least cover the tow if the battery was indeed faulty, they refused. I explained that the cost for them to fix it is higher than just getting a new battery, but the representative stated there was nothing more they could do. I informed them that I would be contacting consumer protection agencies and my bank to file a dispute. I requested all records of my communication with YourMechanic.com / Wrench, but the agent ended the call abruptly, and I still haven't received those records. This company has been nothing but frustrating to deal with, and I cannot recommend their services to anyone. I will be proceeding with getting my car fixed by another company because I cannot afford to be without it any longer. I expect a full refund for breach of contract as well as the cost of parts and labor for another company to perform the fender repair. YourMechanic.com / Wrench has been unresponsive, uncooperative, and has shown a complete disregard for customer service and warranty obligations. Avoid this company at all costs.

Wrench DBA of Seattle is a total fraud. Promises a service then cancels your appointment, reschedules, says car not there for second rescheduled appointment and charges you $150.00. Do not do business with this company.