WrenchReviews of wrench.com

I would never use wrench.com again. The mechanic would always change the appointments. The mechanic said he could program the cas module after he did a diagnostic. Well he couldn't and the customer service sucks at best. I noticed they won't let you put a bad review on their website.

Right along with everyone else writing reviews, appointment was scheduled and mechanic never showed. Several hours after appointment and after being on hold and hung up on several times funskky got a call telling me the mechanic wasn’t going to show. Don’t waste your time with this company.

If I could have given 0 stars I would have. I contacted them to do a replacement of an Alternator on my 2016 F150. An appointment was made for sunday morning, that morning I was contacted by the mechanic who told me he was running behind but would be there after the Chiefs game to make my repair, which was no big deal, I mean its the Chiefs right? At approximately 4pm I hadn't heard from him so I reached out to him and he said he wasn't coming. I contacted the company, they rescheduled him for today, 11/13 between 930 and 1130. Again, no show. This guy really doesn't want to work I guess. Company attempted to still charge me a $150 cancellation fee, which I told them I would dispute the charges with my bank and had text messages to prove it was no fault of my own. They didn't charge me. I am not sure that its the fault of wrench or the mechanic or a combination of both. But I definitely would not hire or attempt to hire again. They are at best conveniently inconvenient.

I scheduled an appointment for Wednesday, 11/13/2024, between 8-10 AM to fix my car and took time off work to be available. The day before, I received an email reminding me to be ready and that I’d get texts when my mechanic was on the way. But on the day, no one showed up, no texts, no updates. My account still showed Malik scheduled to come. When I called customer service, after a long hold, I was told they knew no one would be coming but left the appointment as-is because they hadn’t spoken to me directly when they called on 11/11. So they just left it on the calendar, knowing no one would show, and didn’t bother to notify me. Ironically, right after I called to cancel, I immediately got a text confirming my cancellation—so their system could text me when it suited them. I’ll never use this service again.

I used this company bc I was in a bind and my car wouldn’t start. IT’S A SCAM !!!They come out, put bad parts on your vehicle, and then charge you again when they have have to come back and replace the part, even though it’s under their 1yr warranty. The last mechanic they sent out told me the mechanics but the cheapest parts from ANYWHERE and throw it in your car. Now I have to go pay a professional mechanic to do it again, the right way, with a brand new part.

Terrible customer service. Disappointed every step of the process. Unless you like speaking w a robot? 20/30 minutes to make an appointment which was 6 days out, then to be contacted because they need to cancel? I get it, companies usually run 2-3 short employees. It’s hard to find people who want to work. Frustrating

This is absolutely ridiculous and stupid that they charge huge amounts of money but absolutely delivered nothing and my car was never fixed by these scammers absolutely want my money back never to forgive this scam company.

I am extremely frustrated with the service from this company. We scheduled an appointment for Saturday to fix my daughter's O2 sensor, and we stayed home all day waiting. When I called an hour after the appointment window, I was informed that our mechanic was sick and couldn’t make it. The next available appointment they offered was Monday 11/4/24 from 11:30-1:30, but we never heard from them again. My husband received a message at work stating they couldn't come and to call back to reschedule. I took off work (11/4/24) to be available, and now I'm stuck without a solution. I waited on hold for 22 minutes before being disconnected, and the overall communication has been terrible. I've already paid $130 for a diagnostic, even though I told them it was the O2 sensor. Now I'm worried about paying another diagnostic fee at a new shop, and I feel like I was just taken advantage of. They asked me to take off work again on 11/5/24 and they assured me that someone would come fix it. I asked if they were sure because I really wanted to go vote, but I didn’t want to risk not being able around for the appointment. I waited ALL day and he texted 2:34 which was less than 30 minutes before the appointment window was to close to say that he couldn’t make it due to car issues, but that he could come the next day. I can’t afford to continue to call off of work to wait on them to possibly fix a car. I am now out of the $130 I paid for the diagnostic, I have used 16 hours of personal leave, and I won’t be paid for the two days I missed. They have cost me more money than it would have taken me to simply take it to the Audi dealership to get fixed. The customer service agent I spoke with yesterday was very rude. He was unconcerned with the issue. At this point, I’m not quite sure if they actually fix cars, or if they have mechanics who work for them. I believe that their business model is to simply get people to pay the diagnostic fees and go on to the next. I am appalled at this level of service and I will be submitting a complaint to the BBB. Congrats Wrench, you took money from me and cost me 16 hours of leave that could have been used to care for my elderly mother. It would be easier to just say, “Hey, we don’t really fix cars, but we are looking for donations” OR if you know that you are unable to fix an issue or have someone come out tell them so. Don’t do this to people. I work very hard for my money, I don’t have it to just throw away on hopes or false promises. DO NOT GIVE THEM YOUR MONEY!!! THE REVIEWS ARE TRUE!!! YOU HAVE BEEN WARNED! This company is unreliable, and I would not recommend them. I hope to get a refund for the diagnostic fee, but right now, it just feels like they took my money without providing any real service.