WrenchReviews of wrench.com

My key got stuck in the ignition. The plastic parts of the neck of the steering wheel were off, and I had to disconnect the battery to save the battery. The mechanic stated he couldn't work on it because it was that way. He had me push one of my other cars that is dead also out of the way, and he made me reconnect the battery. Bruh, I did more work than this group.

This is is regard to the service in WA state (Kitsap County). I was having an issue with my parking brake, and I contacted Wrench.com. This was the biggest mistake (as it pertains to vehicle service) that I have ever made. The first technician they sent out somehow hurt himself and was picked up by the local fire department - he didn't do anything wrong. When he left, my vehicle was on jack stands. I contacted Wrench.com, and they said they would send someone out in three days. No one showed up. I contacted Wrench.com again, and they said they would send someone out within the next few days. Again, no one showed up. It took ten days for a technician to actually show up. I was not able to use my vehicle for the duration. The second technician they sent is incompetent. He did not install the parking brake shoes properly. My vehicle was not able to move. I contacted Wrench.com. They sent the same technician to address the issue. Again, a few days later. This time, my vehicle was able to move; however, it was now making a horrible noise. He installed the parts improperly, again. I took my vehicle to another shop to address the issues caused by Wrench.com's technician. To paraphrase, they said the person who installed the parts does not know what they are doing. Lo and behold, when service is performed by someone competent, it does not result in a horrible noise. The system functions as it should. Wrench.com refused to take responsibility. By taking it to another shop, they claim that their warranty no longer applies. Their technician had installed the parts improperly, twice. There was no way I was going to let Wrench.com touch my vehicle again. I will never hire Wrench.com again. If you want to wait around for weeks and let some incompetent technician damage your vehicle, hire Wrench.com.

This is a scam. They give you a super high quote then comes over, dicks around for an hour, leaves, and charges you, but nothing was done to your vehicle. I spent over $500 for the quote and “replacement of a water pump,” which never took place. I had to dispute it through my credit card. This business should be shut down.

Avoid this website at all costs. They send their servicemen incorrect parts. I had to buy some of the parts myself. Then a $600 additional labor charge was added to my estimate with no explanation, and there's no one to contact to dispute the charges.

Absolutely terrible! Spent an hour trying to schedule and the system charged me twice and no appointments were made! Disgusted!

If I could give them a negative one star I would. They stole so much money out of my checking account and denied doing so when I reported them to the Better Business Bureau. My car is still broken after they stole so very much money from me when they were supposed to be honoring their warranty. My car is still broken months later and it was never ever repaired by Wrench in the first place. Almost 9 months later and I keep crying about this terrible terrible company. I cannot afford to fix my car..

Don’t waste your time or money this service SUCK. Broken bolt said he would remove it for 250 Worked 5 hours and left never heard from them again Said he would return but never heard from them again

Terrible. Juan was the mechanic I was supposed to have but someone else and a girl showed up 30 minutes after I received a text that he was at my house. Did diagnostic and I asked if he could fix it that day. He said he could and to expect a call from the company for me to authorize the work. I called myself because I needed my car for thanksgiving and time was running out. Went back outside and the mechanic had left without telling me anything. Gone to get parts? Lunch? Who knows. Tried to text and call, but no answer. Even the rep i spoke with said he wasn’t able to reach the mechanic. Please do yourself a favor and don’t trust this company. I wouldn’t trust them to work on a toy car.