WrenchReviews of wrench.com

Communication is awful. Website didn't work. Phone is AI and kept saying it didn't understand. Did get an email back but then they never followed up. ZERO STARS

What went wrong is customer service is horrible, they talk to you like you are gum on their shoe and have No interest in helping. I scheduled an appt granted it was early morning but I got stuck at the airport as my car battery died, I managed to get it started drove it home with all thoughts of someone would be to my home to replace it this day, customer svc calls and says No appt wasn't made in time, well then why did you accept the job? All I got out of them is we can reschedule another time, no that is unacceptable as I am out of a car. You confirmed appt get someone out here. Word salad. Five hours from scheduled time and nothing. Horrible way to run a business. Wouldn't recommend.

Do not contact this company whatsoever. Poor communication. Installed wrong part on a vehicle and left it inoperable stuck in the driveway. Never received a call from management. I had to get the vehicle towed in to get repaired with the correct part. They refuse to address the wrong part issue. Continue to say I wouldn’t pay for a diagnosis and they installed a part. The WRONG part! Do not recommend them at all. Horrible.

A moment ago If I could give zero stars, I would.... Had an alternator replaced by this company one year and two weeks ago (conveniently out of warranty). A belt popped a couple of days ago. I replaced the belt myself. Went to start the vehicle and the belt was off again. I noticed that the pulley of the alternator was out of line with the other pulleys. Upon closer inspection, I saw that the bolt securing the bottom line of the alternator wasn't secured properly. Wrench/Your Mechanic wanted $170 for a diagnostic that did not go towards the labor. The alternator replacement was just short of $900.00. This was clearly their fault. Use at your own risk. I wouldn't refer them to someone I didn't like.

This whole operation is a scam. They took $150 and told me that the mechanic would be at my house between 730 and 930. I got a text from him saying that he was going to be late and wouldn't be there till 1130 then he told me that he's only coming to diagnose the car and that the repair was going to be handled with him. I spoke to him on the phone and he gave me a sob story so I said OK come on by he said I'll be there in a half an hour an hour and a half later he sends me that he's going to arrive at my house in 10 minutes then he canceled because I told him that I no longer wanted with a company that handles business like this, they told me they weren't going to charge my credit card until after the work was done and I noticed that there was a charge on my credit card. And the story nobody showed up. Do not call this company it seems like it's just a pimp service for people that say their mechanics.!

If I could give less than 1 star I would. The issue with my car was misdiagnosed. I spent over a thousand dollars based on their technicians diagnosis only for my car to still not start. I was then told to make another appointment which would cost more money. I took it elsewhere, the issue was diagnosed correctly and I paid less. When alerting wrench to the misdiagnosis, they tried to void the warranty on the part they installed because I took the car elsewhere. Did they really think I would continue to pay them money to guess at a problem they already didn’t fix. DO NOT USE THEM!!!

I booked a technician to arrive between 8:30-10:30. He called at 8:45 and said he had a flat tire and would arrive around 10. He didn’t show. I called him at 10:15 and he said he’d be arriving in 15 minutes. I checked at 11:15 and he still hadn’t shown. I called the customer service line and they called the technical and he said he was on his way and would arrive in 15 minutes. I checked again at 12:20 and he was still now there. I called customer service who said they’d call me back. They never did. I tried calling the technician and he never answered. I ended up taking my car to a nearby repair shop because I knew the technician was never showing up. The technicians name was Quincy and the agent I spoke to several times was AJ and neither were helpful. I will never use this company again. Save your time and go to a shop. This company is not reliable and they don’t care.

I booked a mechanic and he never showed up. This company is a scam.