WOW!Reviews of wowway.com

Horrible customer service. A technician came to our neighbor's house to install WOW service. During his work, he disconnected our service and left. Even when I walked outside and told him that our service just went down while he was still working, he just said "whatever, I'm just working on this customer's cable". He also left the cable boxes half open with the cable wires exposed on the ground. Called WOW! and they said it would take them 5 days to come and fix their mistake. Called Spectrum, they were able to set up the service on the same day. Then called WOW and cancelled them.

Never ending nighmares. Their cable speed are always slow and nowhere near the speed I pay for. Recently they shut down to do a 4 hour maintenance the other night. Next day. Cable down. My router would not work at all. Customer service gave me a song and dance while I was unable to work remotely because of this. Called Netgear. Took 8 hours! (Yes, true because I need to work $$$). Once connection was restablished my top speed is now 5M! I was getting 250M (I pay for 500m). Called WOW again. Customer service kept putting me on hold. After 20 mins. They said they were still working on it and if we lose the phone call they will call me back was skeptical). Going on 2 hours. Nothing so far. Anyway. This is one story of many.Tthey are the only game in town and now probably the reason I am going to move. Anyone giving them more than 3 stars works for WOW.

Be advised: For 13 months, WOW has auto drafted our corporate account under a legally binding contract by more than $180 monthly plus all applicable taxes. The representative claims to only be able to refund our account for 6 months, or less than half of the contractual over charges. A complaint with FTC and the attorney general has been made.

They are easily the worst provider with the absolute worst customer service in the industry. Their outsourced support agents are unable to provide any assistance outside of their scripts and worse are unable to actually understand the issues brought to them. This lack of customer service extends beyond their level 1 agents on up as supervisors and managers either refuse to speak to customers or ard entirely missing. Additionally those that monitor social media are just as lax and uncaring in their duties as nothing gets resolved no matter how it is brought to this companies attention.

If you have any service issues, good luck getting them resolved in a timely manner. I called on Tuesday because my internet was out. I was told that a tech wouldn't be available until Friday. The tech cam but couldn't fix whatever is wrong so he said that his supervisor would call me and come by to solve the problem. That was hours ago. Now when I call the home office, they tell me that they can't send another tech until Sunday. So I'm without internet for nearly a week and during that week I have two days that I have to be stuck at home because the technicians can't resolve my issues. I am less than WOW'ed by this disregard for my service. I suggest you go with some other comapny.

I have been with Wow! For a year now and i love it. I have great internet and their large cable package and i could not be happier with them. My bill is also affordable i'm so glad i found wow!. My only complaint is they can have long hold times.

Very good price to service ratio and the price doesn't go up like the other providers. Only problem with wow is sometimes the internet drops to below 1mbps but it doesn't last long and it comes back to normal. Overall very happy..

I cut back from cable and internet to just internet only with wifi. Internet works for us. Three people using it, 1 Streams, 1 does gaming and the other searches/reads on tablet. Only lags maybe two or three times a months. Price is a bit steep but you can call and negotiate prices, sometimes.... depends on the specialist you get a month's. And how her day is going. Better than the other companies in our area.