WOW!Reviews of wowway.com

I’m constantly having to go on phone and try connecting the internet. I have turned off and on moteum as well but the internet is still not connected. Happens all day and night! Customer service is terrible, and there is no local office where you can go in for service.

Worst company on the planet. Big warning! Make sure you read this before you subscribe because they will never, never, never ever let you go out of the contract. Of course they say that you can cancel any time even pro-rated, but it won't ever happen. The only way to cancel the contract is by phone and this is how it went in the last 2 months when calling them: 1. they connected me endless times till I gave up 2. they told me they cannot understand me ... 3. they said they accepted the cancellation but did nothing and just keep billing me 4. go back to #1 and cycle 10 times .... this what happened to us and problem still not solved. I hope somebody will file a lawsuit against these scammers and take them out of business to avoid further damage for other people.

I had WOW for over 5 years and have only one single incident. Unfortunately due to a buyout in my area, I had to say goodbye to the service provider who gave me the most stable service for my money. COME BACK!! 5 YEARS :(

On top of squeezing the bandwidth and charging you the same price, this criminal organization is now charging for going over a mythical data point. On top of this there is zero customer service and their router is straight garbage (reset almost every other day). Sad thing is every other POS Americant Internet company does the same crap. Would not recommend. For anyone.

3rd motem in 3 years. Most nights there’s lag and spotty service at some point. I can’t switch companies because my city won’t lay lines. Screwed by incompetency and poor service. I was on hold for 52 minutes tonight with no resolution. Not even sure what to do

I give them zero stars if possible . Switch to Spectrum do to there terrible customer service with internet disruptions. The right hand does not know what the left hand is doing at this WOW Cable .Returned there equipment by Fedex they accepted the modem and have tracking proof .They send me a bill for non returned equipment,even though I have proof I returned it . Everyone and the mother said don't use the drop boxes the screw up those returns all the time .Anyhow a nightmare trying to actually speaking to someone with a brain who can speak understandable English at Wow cable about the situation. There great rates don't last long either after a year they're right up there with Spectrum. Just go to Spectrum pay the extra money for good service and a place to actually pick up and return you equipment in person to a Spectrum employee who scans it in and gives you a receipt .Sometimes a good deal actually cost you more then the more expensive option,THAT IS WOW terrible company! Most important at Spectrum you can actually speak ''in person'' to someone who understands English to actually help you with your problem . This company counts on new customers that hook them into there good deals definitely not being a good consumer oriented business.

WOW wee!! This company out sources it ‘s Customer Service to Third World Countries to save a few bucks 💸 🌎💵 . These rouge people at WoW , btw from South Asian countries likeChina, Philippines , India , Taiwan , Korea etc etc steal our identity & pass it on to their family & friends to perpetrate more identity fraud on US Citizens!! WOW & companies like WOW should be held accountable!! We have qualified, great hardworking citizens right here in the good old USA 🇺🇸 No need to outsource White or Blue collar work Give our hardworking kids a fighting chance , while you benifit from them 🙏🏻🇺🇸❣️ We citizens together need to hold such rouge companies and our politicians accountable & give our hardworking young men & women a fighting chance!!! That is my opinion & I am sticking to it 🙏🏻 No WoW way! you cannot Bill us for services not rendered , late fees , interest accrued etc when we ask in American English to stop services 🛑 I am your worst nightmare, your fraud vigilante😡 WOW Weee🤜🏻💪🏻👊🏻 Go get a lifeee 🤬 I am with Spectrum , aka Cable Box !! Hopefully they stay on track because I am with you & I like what I see for NOW ❣️ Wait & Watch 🤞

WOW had maintenance in my area for noise on the lines and once this has been done my internet just took a massive drop in speed and I was getting 35% packet loss when trying to visit any website. I then called to have someone come out to look at my internet to fix the issue that they created, a tech came out and worked on my internet for 2 1/2 hours and stated that the issue is not at my home but somewhere on the line and a maintenance tech needs to come resolve this issue "I will schedule someone to come out tomorrow". The next day they sent out another tech... not a maintenance tech but a normal tech who couldn't fix the issue.... He got on the phone and scheduled a maintenance tech to come out that day right in front of me on speaker phone well.... I waited and waited all day and then called WOW customer support and they said the maintenance tech couldn't make it so it's scheduled for tomorrow.... So i waited until tomorrow and called around 8PM then called WOW customer support and they said "The ticket is still open so he will be working there soon" I waited until 10PM called again and was told "The tech is scheduled for tomorrow" I then called the next day and was told "The maintenance tech is scheduled to come out tomorrow" Still no maintenance tech has come to my house.... and a supervisor has told me "The appointment that I had scheduled 3 days prior for maintenance is for tomorrow" I then realized that either WOW has customer support reps that lie or they hire a 3rd party company to do their maintenance that just doesn't show up. I would not recommend this service because all though it might be great speeds at a good price! The first time you ever have any issues with your service IT WILL BE A MIGHTMARE TO FIX IT! This has cost me so much time an effort to resolve and still hasn't been fixed. I would never recommend this internet company to anyone and there is a reason they have so many bad reviews, it's because they can't fix your internet once they break it.