WOW!Reviews of wowway.com

I had extremely slow internet access even though I was paying for the premium package. They sent a tech who did work outside the house, which is their responsibility. This did not correct the issue and they charged me for the technician visit. I canceled my service and then received a bill for the next billing cycle. When I called about this I was put on hold for 45 minutes and transferred three times all the while listening to a recording telling me how great their service was, how I should upgrade, and telling me to refer a friend. I would not refer my worst enemy to this horrible horrible company.

Look out for Wow aka now Breezeline Terrible co.. No service , No Control over anything ! Just run ! to anyone else ... A real Nightmare Co.. !!!! Still being billed for service after disconnecting in Feb , 22 .. Via-email

Horrible company to deal with. They disconnected by Cable by working on something else and then I’ll say it is going to take three days to fix it. Their customer service is horrible. Look elsewhere.

Sorry but I really hate these people. I hate them because they lied to me and they waste of my time. My time is valuable. Just as valuable as theirs. I called wow to disconnect my cable but retain my Internet. I was told this would be no problem they would switch off the cable and I would not need to do anything and I would not need a service person to visit. Two days later I received a box with some new equipment. I did nothing with it. I shouldn’t have to …they told me I didn’t need to …and the Internet was working just fine .. the cable tv was disconnected but internet continued as before. Then I received a notification that I was going to be billed if I didn’t send back the old equipment. So… I disconnected the old and installed the new exactly as before. And nothing worked. I called them, and some robotic Philipino walked me through everything they could …and still I was without Internet. They told me I was going to need to have a service tech come out. 🙄🔫… I told them wait… I disconnected the new devices. I reconnected the old equipment and everything worked again. I am now sending them back the new and unnecessary equipment. And I will begin immediately to look for a new Internet provider. I just wasted three hours of my time for nothing. The people at WOW are incompetent or liars or both.

There 1.2 gag internet service is slow and down all the time. There customer service is the worst.

Paying for speeds faster than what I'm receiving. Constant outages Streaming freezes up or just kicks us off entirely. Charlotte, Mi is fed up with this company

They will rob you without a gun. They lose their own equipment and then charge you 5 times the value of it. They put out a collection on your credit history as a timed bomb to make you pay for their mistake. You call them and explain to them its their mistake with all the needed information, and they give you the same bs script "we need to contact our warehouse and they will call you back in a weeks time". They never call you back. Weeks will go by. You call them again. A month will go by without response. They bank on sending you for a loop for literally MONTHS on end, knowing that your credit score is dropping as they take all the time they can forcing you to wait for them to do nothing. Indecent business structure. Fraudulent. Stay away from them. They will force you to pay for their mistakes and waste your precious time to boot. They are thieves. Stay away from them.

Upgraded to the 1.2G Internet Monday (11/21), returned Wednesday (11/23) because it keeps dropping every 1.5 hrs. Support, restart router 8658765876 times. Continues to drop. Support, it needs an update, restart router. Continues to drop. If this were my company I'd be f***ing embarrassed. Routers are garbage, techs are incompetent and management is clearly a bunch potatoes. Sad thing is, all the rest of these POS Internet companies are the same.