WOW!Reviews of wowway.com

I have no problems at all. They are very helpful on the phone They are open late if you need to call them. Down load the app. You can do everything on there.

They renew your services for another year and you're stuck. You cant cancel them and the internet is horrible!

On my last phone call with customer service May 30, 2025, I told the rep that WOW's constant rigamarole causes me undue stress. I said I do not have trouble from ANY other company I deal with except WOW. WOW will send new equipment, want old returned and then claim their equipment wasn't returned and try to charge you for it. This happened to my brother. He had the FedEx tracking receipt yet they harassed him for one year. They sent me new equipment, wanted the old back. Because of my brother's nightmare, I took pictures of everything including being inside the FedEx building. Four days later. I received notice the equipment wasn't returned and I owed something like $500.00. I went to the local building, waiting outside because it's been closed since covid to the public. Manager drove up, he said send me the pictures and it was resolved within hours. It's always some rigamarole with them. May 2025, they had some "price lock" offer, HA, sure. I called in, was told some lines about this and that. I chose the new plan. The next day, I received an email that I needed to return my equipment and would receive a box. I called them. They claimed I had 2 modems. I don't, yes you do. They said I should have returned it in February 2024!! I said that's 15 months ago and I'm being told now yet I don't have it?! I looked through my WOW file. In Feb 2024, a post card was sent that I was getting an upgraded modem and to recycle the old one. Now they want $150. They swindle customers by claiming they didn't return equipment and want money for it. I KNOW if I change providers, they'll claim I didn't return the equipment and want money that I truly won't owe. They're publicly traded. We all need to contact the SEC and CNBC about their nefarious business tactics.

We cancelled in September when we moved yet they continued to charge us. So I filed chargebacks. They charged us for every single chargeback plus a fee and sent it to collections. When my husband tried to talk to them and explain that we had cancelled, they basically told him, "Well, it wasn't recorded in our system, so prove it." Yeah, OF COURSE it wasn't recorded in your system - that's why we kept getting charged!! The internet would also go out randomly for literally no reason pretty regularly. Overall pretty poor experience and inconsistent, rude support sometimes. Sometimes support was lovely.

Horrific customer service. I have not had service for two months and they are still billing me. Switching to xfinity next week.

Avoid WOW Internet – Deceptive Auto-Renewal Scam! I would strongly advise everyone to stay away from WOW Internet due to their misleading and unethical contract practices. I originally signed up for a 2-year contract. After the first year, I tried to cancel, only to be told I’d have to pay early termination fees—so I patiently waited until the 2-year contract ended. But when I asked to disconnect after fulfilling the full term, WOW suddenly claimed my contract had auto-renewed without my consent, and now they were charging me another outrageous early termination fee of $346. At no point did they notify me before the renewal date or give me a reminder. Only after I asked to cancel did they point out some tiny fine print buried deep in the contract about auto-renewal. This is a predatory practice, designed to trap customers and squeeze more money out of them. They rely on the fact that most people won’t notice hidden clauses and don’t proactively remind customers when the initial contract is about to end—because it benefits them to lock you in without you even knowing. This is not just bad business—it’s borderline fraud. WOW Internet, your practices are disgraceful, and I’ll be making sure everyone I know is aware. Shame on you.

Internet service is great but their billing department over talks people, refused to let you speak with a manager, refuses to assist you with billing problems or provide other phone numbers where you can reach higher management. Should have stayed with Xfinity.

Been with wow for 8 years. Services adequate when there is no problems. If there's a wow system problem they charge the customer every time and you have complain to get it refunded and then it takes forever to get handled. They are SO Petty and find every way to charge extra if your billing is not perfect. I'm over it.