WOW!Reviews of wowway.com

Unfair Billing & Poor Communication – A Heads-Up for Consumers Watch out: WOW includes an auto-renewal clause in its contracts that can lock you into another year without clear or timely notice. After waiting a full year to cancel, I was surprised with a $168 early termination fee, even though I cancelled just a few days before the renewal date. When I contacted WOW to cancel, I was told everything was good to go. I returned all the equipment, submitted a signed cancellation request, and confirmed over the phone that my account was officially closed. Not once was an early termination fee mentioned. The bill I received afterward felt like a trap. There was no prior warning about the charges, and customer service offered no real explanation—just the fee, take it or leave it. I won’t be returning to WOW, and I strongly encourage others to read every word of the contract before signing. Don’t expect them to point out the parts that could cost you—it’s up to you to protect yourself.

Dishonest Billing and Poor Communication

DISHONEST BILLING

Misleading Billing Practices & Poor Communication – A Warning to Consumers Be cautious: WOW includes an auto-renewal clause in its contracts that quietly locks you into another year without any clear notification. After patiently waiting a full year to cancel, I was hit with a $168 early termination fee—despite cancelling just days before the renewal date. When I reached out to cancel, I was told everything was set. I returned all the equipment, submitted a signed cancellation form, and confirmed over the phone that my account was officially closed. At no point did anyone mention an early termination fee. The bill that followed felt like a gotcha moment. There was zero prior communication about this charge, and customer support had nothing to offer but the fee itself—no explanation, no accountability. I won’t be using WOW again, and I strongly urge others to read the fine print carefully before signing. WOW certainly won’t highlight the clauses that could end up costing you.

Wow was the worst experience! 0% recommended

WOW! customer service (if you can call it that) has been HORRIBLE since day one. To begin with, they sold us our VoIP phones based on the promise we could use them anywhere. But when it came time for service, they would only service them at our office location and refused to send us a new $50 phone. Most recently, my phone stopped working and I spent 2 hours on the phone with WOW! technicians only to be told I would have to bring the phone into my office to have them fix it. When they did, they found out it was not the phone at all but a "backend problem" with their system. So I have not had a phone for 6 DAYS because of their own problem after they wasted TWO HOURS of my time. I am DONE with WOW! and will be terminating our contract as soon as it is possible to do so. I would NEVER do business with these people again.

They put you on autopay then up the bill

Internet has been good. Wow way customer service is the worst imaginable! If you can go with literally anyone else do it solely because of how bad their customer service is.